What are 8 Steps to a Successful VIP Client Inquiry Call with CoronaVirus ?

By Cathy Cress | March 4, 2020

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How Not to Lose a New Client at an Inquiry

An inquiry is the most critical point in opening or losing a case. A successful inquiry means taking successful steps to increase your aging life or geriatric care management business.

The Desperate Calls You will Get

You will get many desperate long -distance calls from adult children calling about care management to visit their family members with the coronavirus pandemics’main target being seniors with compromised health They may have just have learned about Mom or Dad’s illness or high risk which they may have understood faster if they did not live long-distance or saw Mom frequently. Now that the coronavirus is especially hitting older people with health issues here are steps to successful inquiry for any call about your services

Take These Steps to Convert Inquiry to New Client

1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s health care, risk and situation at the intake, determine the level of care, services they need to arrange community care for any problem including coronavirus and level of GCM monitoring to sell your services.

2. You assure inquiries that Medicare now covers the coronavirus and you know how to access and work with all entitlements
3. You sell these services by convincing the caller that you offer a highly personalized and compassionate approach to the family and older clients. besides high clinical skills. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need, led by a professional guide they can count on.

4. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
5. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
6. You show them you can access all community services and resource options for senior health especially health care services for flu, and epidemics, like coronavirus they could not find alone at a distance but are now available to them rapidly through your services.

7. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
8. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

Since geriatric care management and home care are expensive these callers are probably in the top 10% so learn to work with them from intake to the delivery of care

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March 31, 2020 -2PM -3:30 PM PST

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