What is the big point of an operations manual? You’re going to document step-by-step instructions for handling all of your agency’s mission-critical tasks. While this can seem like an overwhelming job, and one that stops a lot of entrepreneurs before they get started. You can do this yourself or get a template for a geriatric or aging life business.
The critical part is compiling a list of the products you offer, like dementia care . Then you must be write them step by step tasks performed to delivers that product or service to your customer ( aka client). This includes steps for inquiry, intake, assessment, care monitoring and closing each service or product.
In addition to the procedures, it’s also a really good idea to include a policies section in your operations manual. These can include everything from how to interact and engage with customers to procedures for handling employee grievances. The key here is to create consistency and avoid ambiguity.
When you’re finished, you’ll have a well-written operations manual that should provide you with procedures step by step that all of your employees take. That way you can use this as a training manual so care managers and all employees know what is expected of them and know how to keep your business running even in your absence or the absence of other senior personnel.
And you’ll also have a blueprint to do a lot more than that. If you are hoping to build a scalable business, then having rock-solid operating procedures is one of the keys to realizing your growth ambitions. Take a look at any large multinational brand like Starbucks and you’ll see that no matter which location you are in around the world, the customer experience is the same. That’s because all of the employees are operating from the same playbook—the operations manual