Cathy Cress

Expert in Aging Life and Geriatric Care Management

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What Type of Care Provider Do You Recruit for Older Concierge Clients?

March 27, 2020

Medicare Does Not Fund Long Term Care

Concierge Clients are sadly the only clients a GCM or ALCA experts because of income inequity in the US and the fact that Medicare does not cover long term care,  like home care and geriatric care management.

You Are Only As Strong As Your Weakest Link

So you must serve the top 10%  of aging Americans as those clients to have your ALCA business or GCM  business make money and thrive. But to deliver the gold standard services that concierge care demands, let’s take the weakest link in your business- your care staff. You are only as strong as your weakest link. These incredibly important employees’ skills will measure how clients really rate you.

First and foremost you need highly skilled care providers with a CNA background or years of experience. But older generations, especially entitled clients, are likely to be

less trustful of an individual with numerous visible tattoos and a Mohawk. They would rather have a clean-cut employee wearing a uniform. You want background checked employees with experience with demanding clients and willing to be servile and assertive and know when to use either.

The care providers for concierge clients should be

  • WELL GROOMED
  • WELL DRESSED
  • SERVILE
  • GOOD COOK
  • GOOD TABLE SETTERS
  • WILLING TO BE CONFIDANTE but under GCM supervision and control
  •  

 

For COMPANION CARE hire 

  • Sophisticated employee
  • Can Order Opera theater tickets
  • Accompany to these events

    GCM has to:

  • Set Boundaries with clients
  • Care providers can cook French Cuisine but with “Heavy Care “– Priority -must have transfer skills and CAN or HHA skills
  • Cannot often get gourmet cook who changes diapers

CONCIERGE NON -medical CAREGIVER’S SAMPLE to do list

  • Doing her groceries shopping or grocery home delivery
  • Post office run
  • Pet-care
  • Waiting in line at the DMV
  • Taking the car for Car repairs, oil change, car wash
  • Event planning- GCM
  • Gift-buying
  • Plant care
  • Picking up dry cleaning
  • Running miscellaneous errands
  • Making travel arrangements
  • Mail pickup
  • chef services
  • Dinner reservations
  • What Cannot do
  • Performing bank transactions, such as depositing or withdrawing money, or shopping for the client without pre-arranged payment through the store could pose a liability
  • Assist with finances, online banking, bill paying/tracking
  • pickup of prescription medications -Only GCM to do because of medication abuse and liability
  • Open mail unless all checks already forwarded to another account

    Learn 5 critical success steps to start and run a profitable Concierge GCM business

    Free Webinar-Sales and Marketing to Find the VIP Concierge Client March 31, 2020 -2 PM -3:30 PM PST

  • Concierge Clients are the only way a GCM or ALCA care manager can make a profit and have their business thrive. Find out who are they, how you find them, design GCM Products they will purchase, and create a marketing plan and gold standard services to have them sign your contract and use your services long term

    Ethical Dilemma in serving only Top 10%

    Who They Are- 4 Types

    How to Locate them in your service area

    How to create a strategic marketing plan to sell to them

    How to Develop Gold Standard GCM Products and Services

    SIGN UP NOW     

Filed Under: Aging, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, care manager, caregiver, CAREGIVER RESOUCES, case manager, Concierge caregivers, elder care manager, Families, FREE MARKETING WEBINAR, FREE WEBINAR, Geriatric Care Management Business, geriatric care management emergency proceduress, Geriatric Care Manager, geriatric care manager, geriatric social worker, Marketing Home Care, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager, Nursing home abuse, paid caregiver, paid caregiver for concierge client, Private Duty Home Care, Webinar Tagged With: aging concierge Clinets, aging life and geraitric care manager, case manager, Certified Senior Advisors, Concierge care givers, concierge care providers, concierge clients, Concierge Home Care, entiled older clients, geriatric care manager, geriatric social worker, nurse advocate, nurse care manager, recruit care provders, supervision of in home care staff, training in home care staff

What Type of Careprovider Do You recruit for Older Concierge Clients?

August 2, 2017

 

Older generations, especially entitled clients, are likely to be less trustful of an individual with numerous visible tattoos and a Mohawk. They would rather have a clean-cut employee wearing a uniform.You want background checked employee that with experience with demanding clients and willing to be servile and assertive and know when to use either.

The care providers for concierge clients should be

  • WELL GROOMED
  • WELL DRESSED
  • SERVILE
  • GOOD COOK
  • GOOD TABLE SETTERS
  • WILLING TO BE CONFIDANTE but under GCM supervision and control

For COMPANION CARE hire

  • Sophisticated employee
  • Can Order Opera theater tickets
  • Accompany to these events

 

 

GCM has to:

  • Set Boundaries with clients
  • Care providers can cook French Cuisine but with “Heavy Care “– Priority -must have transfer skills and CAN or HHA skills
  • Cannot often get gourmet cook who changes diapers

CONCIERGE NON -medical CAREGIVER’S SAMPLE to do list

  • Doing her groceries shopping or grocery home delivery
  • Post office run
  • Pet-care
  • Waiting in line at the DMV
  • Taking car for Car repairs, oil change, car wash
  • Event planning- GCM
  • Gift-buying
  • Plant care
  • Picking up dry cleaning
  • Running miscellaneous errands
  • Making travel arrangements
  • Mail pickup
  • chef services
  • Dinner reservations
  • What Cannot do
  • Performing bank transactions, such as depositing or withdrawing money, or shopping for the client without pre-arranged payment through the store could pose a liability
  • Assist with finances, online banking, bill paying/tracking
  • pickup of prescription medications -Only GCM to do because of medication abuse and liability
  • Open mail unless all checks already forwarded to another account
  • Find out More
  • Learn The 5 Steps to Reach the Concierge Client
  • Cathy Cress MSW ‘s Webinar series
  • August 23, 2017 11:00 -12:00 PSTDiscover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing stepsLearn more and get the details    Create a marketing strategy and messages that attract concierge clients 

    Reach this target audience

    Design products that exactly meet their needs

    Obtain adult children’s buy-in           

    Use words that will make them choose you

          Get care staff they will like and not fire

 

 

         Get the contract signed with ease

Sign -up for my free webinar 

 

 

 

Filed Under: Aging, aging life care manager, Blog, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, Webinar Tagged With: aging concierge Clinets, aging life and geraitric care manager, Certified Senior Advisors, Concierge care givers, concierge care providers, concierge clients, entiled older clients, geriatric care manager, geriatric social worker, nurse advocate, nurse care manager, recruit care provders, supervision of in home care staff, training in home care staff

Hiring a GCM in PDHC Boosts Supervison of Your In Home Care Staff

March 17, 2015

PDF-Cover-of-11-10-12My-Geriatric-Care-Management-Agency.jpg

A GCM component offers support and education to your PDHC paraprofessional workers, giving them more skills, including professional one-on-one problem solving expertise. Adding a GCM can insure that  paraprofessional home care staff do not feel like they are alone and can better work as a supported team member.

The GCM is a better in site trainer than the usual PDHC staff. They visit GCM once a week instead of the 90-day visit required by some states of home care agency professionals

 

They can train, orient, supervise and support in-home caregivers on each monitoring visit to the client.

 If you do not have a paraprofessional training program  or need it updated the GCM perfect expert  to help with your  training program

 The GCM can offer on site training to the caregiver when reviewing  client charting and talking paraprofessionals,  one to one on site about their clients week.

They can find problems before they become crisis. For example if the client has been staying in bed for a few days and it was never reported, they can pick that up before it turns into a crisis or hospitalization, because they monitor each week. In addition they reinforce reasons to call them for problems ,  on each visit and build up the trust in the paraprofessional to follow through.

A GCM visit make caregivers feel they are a part of a team- someone that they can talk to get direction from.  On site caregivers feel they are supported when a GCM visits weekly and calls regularly and is there to take their call and concerns about a client’s health or problems.

 

A GCM does better spot-checking if caregiver is not doing a good job or not even showing up,solve caregiver arguments before crisis, keep clients and families  happy  through great supervised home care so  you  are not losing cases.

 

Filed Under: Aging Tagged With: adding geriatric care management, adding geriatric care management to PDHC, monitoring in home care, supervision of in home care staff

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