7. Reasons To Take My Geriatric Care Management Operations Manual Class

October 11, 2021

A Geriatric Care Management Operations Manual is absolutely essential. Watch this video to learn why a manual can boost your geriatric business, grow your marketing outreach, and support staff development

An Operations Manual needs to be comprehensive, useful, with all your services or products and procedures to deliver them. Here are 7 reasons why your business needs it.

The entrepreneur geriatric care owner’s brain is the system. Without the owner, the business has little or no value unless you have made a very large profit. What makes your business more valuable and sellable is to have well-designed, well-documented systems that almost anyone can operate successfully. Think of Starbucks or Macdonald’s who invented the operations manual and grew worldwide. The more your business looks like this, the less dependent it will be on the owner, and the more asset value your business will have.

1. You Can Receive 3 CEU’s per Module if you Join or are an ALCA Member

NACCM , ALCA Certification Program has awarded 3 CEU’s for 19 modules in the GCM Operation Manual Class, for the clinical training the GCM Operations Manual Class Offers including Move Management, Caregiver Assessment, End of Life, Concierge Companion Services to add to your GCM menu of services

2. An operations manual will develop a “gold standard” throughout the growth of your business.

Most entrepreneur business owners start their businesses because they believe that they can do a superior job at what they do. Their intent from the beginning is excellent products and/or customer service. However, as a business grows and new employees are added to the mix, the quality often diminishes. If the owner gives a customer one experience but the employees give that same customer a bad experience, it lowers the customer’s opinion of the business. A written operations manual will help give you and your team the discipline to do what it takes to maintain excellence as the business grows especially when the business is caring for someone’s mother.

3. An operations manual is the best tool for training new employees.

Unfortunately, most entrepreneur business owners do not have a strong process for training new employees. They typically walk them around the place of business showing them where everything is. They then tell them what they need to do and then expect that new employee to intuitively do what they were told with excellence. Often the new employee is a disappointment to the owner.

If there is a manager responsible for the orientation and training of the new employee the results can be even worse. A well-written operations manual will set the standard for performance. It will also give detailed procedures (how-to’s) on the critical functions of the tasks the new employee is responsible for. Mentoring is always a great idea, but an operations manual is essential as both a standard and a reference tool.

4. Operations manuals free up valuable time for the owner!

Most entrepreneur small business owners feel like they do not have enough time to do the higher level, more strategic functions of their business. They lament that they do not have time to plan and think strategically. Time gets consumed putting out fires and solving problems. This typically happens when the company does not have a good operations manual. Operations manuals, once written, are a tremendous time saver to give the owner time to do the higher level, more strategic functions of their business.

5. An operations manual makes your business scalable.

If you as the owner have to do everything for it to be done right, your business is not scalable or able to grow up that steep cliff of growth. It cannot grow beyond the time that you as the owner have to “do everything.” You must create systems that are documented in an operations manual for your business to grow in a healthy, sustainable way.

6. You Can Easily expand your GCM Business to a second office…

A fine fiscal reason for having a documented operations manual is to add market value to your company by duplicating it .You can expand your business to another site because your operations manual make it a turnkey purchase. A Manual gives you a template to expand your territory

6. An operations manual can help you sell your GCM Business for twice the amount.

The entrepreneur geriatric care owner’s brain is the system. Without the owner, the business has little or no value unless you have made a very large profit. What makes your business more valuable and sellable is to have well-designed, well-documented systems that almost anyone can operate successfully. Think of Starbucks or Macdonald’s who had the first manual. The more your business looks like this, the less dependent it will be on the owner, and the more asset value your business will have.

Check Out my Geriatric Care Management Manual Class

Find out what other geriatric care manager entrepreneurs have said about my Geriatric Care Management Manual

End of Life-When Do You Need Mediation?

February 23, 2021

Why do some families need mediation at the end of life? Mediation is a voluntary process in which the parties, with the help of an impartial third party mediator, work together to resolve their differences or solve a problem they were unable to address satisfactorily without help. These family differences especially happen to dysfunctional families but can beset any family at the end of life. They are faced with overwhelming emotions and decisions that demand that the family work together as a team. What happens to dysfunctional and even nearly normal families during this trying time? They don’t gather as a team. They fight. They fret and they feud. What are the results of this fighting, fretting, and feuding in families at the end of life?

Unresolved family conflicts emerge

Dysfunctional families become more dysfunctional

Family members’ grief, pain, and anxiety are often masked as anger and presents as conflict (past and present)

Older person dies without resolving important family issues

Older person dies in conflict, not in peace

Deliver a Good End of Life- Add Death and Dying to Your Care Management Agency

Serve Your Client Until Death Do You Part

Join me Thursday, March 11, and learn why End of Life Services Are a perfect new service for care managers

In this 1 ½ -hour webinar you will learn how to

Transition the patient/family through the five stages of death
Help clients be active participants in their care
Give the family/caregiver tools to manage care
Provide family center care to caregiver and family
Choose the right support services through all stages of death
Introduce Hospice and Palliative care and work with their team
Use ALCA End of Life Benefits During COVID
Use COVID -19 Family Coaching for GCM
Sign Up

If you really want to add End of Life to your care management business sign up for this webinar now

If Need How Top 10% to Make a Profit at Care Management- Find Them.

March 23, 2020

Numerous small geriatric care management businesses have failed after only a few years.

Many of these enterprises made a faulty assumption when developing their business plans. When they looked at the large volume of research and demographic data published in dozens of studies funded they saw a well-documented need for the services provided by private care managers to the tune of 65 million people.

Looking at this large and growing need for services, they confused “need” with “demand.” The fact is that the services of private fee-based geriatric care managers are only affordable to a very small percentage of the population.

Income inequity in the US means top 10% of the US population controls most of the wealth

Only this 10% can afford geriatric care management

The target market for a GCM or ALCA business is not the 65 million families who need geriatric care management services but the much smaller subset of those families, who can afford to hire a care manager, which is a huge ethical dilemma but what we face with income inequality in this nation.

Learn about Private Revenue Sources for GCM’s and why you have to work with the top 10% who can afford GCM’s

Webinar-Sales and Marketing to Find the VIP Concierge Client

March 31, 2020 -2PM -3:30 PM PST

Concierge Clients are the only way a GCM or ALCA care manager can make a profit and have their business thrive. Find out who are they, how you find them, design GCM Products they will purchase, and create a marketing plan and gold standard services to have them sign your contract and use your services long term

Learn

Who They Are- 4 Types

How to Locate them in your service area

How to create a strategic marketing plan to sell to them

How to Develop Gold Standard GCM Products and Services

Get the new Handbook of Geriatric Care Management 4th edition now– out in Kindle or Hardcover

6 Reasons You Need a Care Management Operations Manual

November 5, 2019

A GCM Operations Manual is absolutely essential.

It needs to be comprehensive, useful, with all your services or products and procedures to deliver them. Here are 6 reasons why your business needs this.

1.With an Operations Manual, You Can Sell your GCM Business for Twice the Amount

The geriatric care owner’s brain is the system. Without the owner, the business has little or no value unless you have made a very large profit. What will make your business more s= valuable and sellable is to have well-designed, well-documented systems that almost anyone can operate successfully? Think of Starbucks. The more your business looks like this, the less dependent it will be on the owner, and the more asset value your business will have.

2. The operations manual will create and maintain the highest quality of gold standard service /products in your business.

Most business owners start their businesses because they believe that they can do a superior job at what they do. Their intent from the beginning is excellent products and/or customer service. However, as a business grows and new employees are added to the mix, the quality often diminishes. If the owner gives a customer one experience but the employees give that same customer a bad experience, it lowers the customer’s opinion of the business. A written operations manual will help give you and your team the discipline to do what it takes to maintain excellence as the business grows.

3. The operations manual becomes the primary tool for training your employees.

Unfortunately, most business owners do not have a strong process for training new employees. They typically walk them around the place of business showing them where everything is. They then tell them what they need to do and then expect that new employee to intuitively do what they were told with excellence. Often the new employee is a

disappointment to the owner.

4. The operations manual creates more time for the owner.

Most small business owners feel like they do not have enough time to do the higher level, more strategic functions of their business. They lament that they do not have time to plan and think strategically. Time gets consumed putting out fires and solving problems. This typically happens when the company does not have a good operations manual. Operations manuals, once written, are a tremendous time saver

5. The operations manual makes your business scalable.

If you as the owner have to do everything for it to be done right, your business is not scalable. It cannot grow beyond the time that you as the owner have to “do everything.” You must create systems that are documented in an operations manual for your business to grow in a healthy, sustainable way.

6. You Can Easily expand your GCM Business to second office as the Manual gives you a turnkey guide

Find Out More About My Geriatric Care Management Operations Manual

Family Systems Theory key to Caregiver Assessment

September 13, 2019

The reason to assess the caregiver is based on Family systems theory

Care receiver’s ( older client’s )and caregiver’s are a system. Like all systems if you change one part it changes the other part. So if you as a care manager’s repair the caregiver’s problem, like caregiver stress or burnout or no family support from others ,you change the care receiver because they then get better care. The solution a care manager brings to the situation in the form of a care plan- defining the problems and offering solutions almost always involve working with the caregiver to make changes in the situation.

Look at exhausted caregiver Ms. Handy

If a client like our fictitious Mrs. Handy is so burned out from caring for her kids husband and difficult elderly father that she is about to place him you offer coaching to stop that placement. You coach Ms. Handy to ask her family for help. You coach her to be firm about her Dad going to bed earlier not at 1:00 AM when he often wakes her out of an exhausted sleep. How did you the care manager know to do this. You did a caregiver assessment. You fixed both problems with this powerful assessment.

If the problem is that the care receiver can’t remember to take his or her medications, it is usually the family caregiver who either sets up the meds or actually gives them. If those meds involve medications for anxiety on the care receiver’s part this may stop her from calling the family member over and over. So when you the family member tells the care manager that she is being driven crazy by her mother calling over and over, the daughter as caregiver is part of the problem and part of the solution that you as a care manager design. You suggest a medication reminder system and medication reminder service in the mother’s home to solve the problem. You also suggest a call from the daughter to her Mom to assure her she is there.

You are fixing the problem of her mother calling over and over, using the daughter to fix the mother’s problem that then fixes the daughter’s problem (many less calls.)

So using a caregiver assessment has usually a dual result of defining and finding a solution to an interaction between the caregiver and the care receiver.

Check my GCM Operations Manual with the complete service /product of Caregiver Assessment along with 13 other care manager products in a full menu of caregiver products services.

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