Cathy Cress

Expert in Aging Life and Geriatric Care Management

  • Home
  • Products
    • GCM Manual New 5th edition
    • Books
    • Geriatric Care Management – 4th Edition
    • Mom Loves You Best
    • Care Managers
  • Online Classes
    • Recommendations
  • Webinars
    • Upcoming Webinars
    • Past Webinars
  • Speaking
  • About
    • Recommendations
    • Interviews
  • Blog
    • Aging
    • Geriatric Care Manager
    • Siblings
    • Webinar
  • Contact

10 Do’s and Don’ts of Doing the Dysfunctional Family Inquiry Post Holidays

December 28, 2020

More than half of the aging families who call you inquiring about services after the holidays will be dysfunctional families. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant?
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complimentary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize
  9. Do not blame,
  10. Do not take sides if several family members points of view and expressed them

Sign Up for My Free January Webinar  

5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays-

             Thursday, January 21, 2021.  

                            2 PM -3:30 PM Pacific Standard Time

 

  Give frantic adult children hope when they desperately call after the holiday  

 Join me and learn how to come to the rescue of concierge dysfunctional families who found coal in their stocking.      

Learn how to!

  • Understand the Dysfunctional Aging Family System you must enter to get care for elders
  • Understand 11 Warning Signs You Are Working with Dysfunctional Family
  • Master Vital Clinical Tools, you to solve client problems
  • Take Six Steps Professional Must Take to Work with These Difficult Families
  • Get care for aging family members when the dysfunctional family members resist

 SIGN UP NOW

Find out more in Emily Saltz and Lynn Hackstaff’s chapter Family Conflicts, Dependence and Mutuality: Care Management and the Dysfunctional Family. Handbook of Geriatric Care Management 4th edition.Jones and Bartlett 

Find out more in this YouTube for My YouTube, Channel  Geriatric Care 1

Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, Care Management Inquiry Call, Concierge aging clients, Concierge Senior, Contract signed, Dysfunctional Aging Familu, Dysfunctional aging family, Dysfunctional Family & Holidays, Dysfunctional Family Inquiry, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, inquiry, inquiry call, Intake COVID-19, Make the Sale, nurse advocate, nurse care manager, Sign Up Dysfunctional Aging Family, Sign Up GCM Client Tagged With: aging dysfunctional family, aging life care manager, aging life inquiry, aging life or GCM inquiry, care manager, case manager, Clinical Tools Dysfunctional Holiday, dysfunctional aging family, dysfunctional family roles, geriatric care manager, Holiday Inquiry call, nurse care manager, Tools with Dysfunctional families

Will Entitled Aging Clients Holiday Calls Transform Your Bottom Line?

October 31, 2017

The holiday season is coming and geriatric care managers will get the most calls of any time in the year. Why is the “jolly holiday” an adult child ” Blue Blue Christmas “? They come home needing celebration and instead find Mom or Dad needing care.

Many of these desperate calls will be concierge clients who can afford you. These are the new client’s you want to take on. Adding concierge customer’s services to your geriatric care management agency transforms your agency into profitable service.

Why- a geriatric care manager is a powerful health care concierge, just like the new concierge medical services.

This is a  captivating new selling point to potential GCM  clients in the top 10% income brackets and make those desperate calls next month.These clients can pay long-term care geriatric care management and private duty home care.

You offer highly personalized aging parent care they must have.

 A geriatric care manager is a highly skilled professional who acts like a personal assistant to the aging family.They demand that.

GCM’s are like a concierge at a 5-star hotel there to serve the family by solving their caregiving and family care problems and making elder care more seamless.But there is a catch.

Concierge clients take highly skilled clinicians. Those caregiving and family dynamic problems they call about this holiday are ultra complex.A concierge client may be entitled, narcissistic, demanding, irrational, care adverse as the parent did not care for them, part of a highly dysfunctional family system- yet want all clinical care to be seamless.

Join me Wednesday, November 8 and learn how to come to the rescue of Concierge Entitled families who find coal in their stockings.

 Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

NACCM has pre-approved this program for 1.5 contact hours”

Find Out More

Give frantic entitled adult children hope when they call desperately call this holiday

Learn the 10 Steps to tame holiday turmoil from Cathy Cress MSW, the author of the Handbook of Geriatric Care Management.

Sign Up 

Wednesday, November 8  @11am Pacific Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY

 

 

 

 

 

 

Filed Under: Aging, aging life care manager, billing, Blog, care manager, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, GCM Start -Up, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Quality of Life, Quality of Life for elders, Webinar Tagged With: aging life care manager, aging life or geriatric care manager, aging parent crisis, Certified Senior Advisors, concierge clinet, eldercare, Entitled Clients, GCM bottom line aging life care, geriatric care mnager, Holiday Inquiry call, nurse advocate, nurse care manager, wealth management, wealthy clients

Contact

Use the form on the
Contact page to email Cathy.

Email

Connect with Cathy

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”

  • Home
  • GCM Manual New 5th edition
  • Books »
  • Services »
  • About
  • Recommendations
  • Blog »
  • Contact

Copyright © 2012–2021 CressGCMConsult & Cathy Cress - Expert in Aging Life and Geriatric Care Management | Site Designed by Kissa's Kreations