10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

September 5, 2023

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

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How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

Do Be Objective
Do Use Active Listening
Do Give them Hope you can solve their family problem
Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
Do a complimentary 30-minute consultation
Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
Do not criticize dysfunctional family post-holidays
Do not blame,
Do not take sides if several family members points of view and express them

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11 Vital Clinical Tools For Desperate Families Post-Holidays

Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.

Learn how to!

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Master 11 Vital Clinical Tools you to solve client problems
Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays
Get care for aging family members when the dysfunctional family members resist

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Find out more in the YouTube for My YouTube, Channel Geriatric Care 1

Last Day to Sign Up for My Free January Webinar- Clinical Tools 4 Dysfunctional Family

January 5, 2022

Last Day to Sign Up for My Free January Webinar

Last DaySign Up for My Free January Webinar

LEARN 11 Vital Clinical Tools For Desperate Families Post-Holidays

Thursday, Jan 6, 2022, 02:00 PM PACIFIC Time (the US and Canada)

Last Day to Sign Up for My Free January Webinar

Give frantic adult children hope when they desperately call after the holiday

Join for my free Post-holiday webinar and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.

Understand the Dysfunctional Aging Family System you must enter to get care for elders

Master 11Vital Clinical Tools to solve client problems
Take Six Clinical Steps Professional Must Take to Work with These Difficult Families
Get care for aging family members when the dysfunctional family members resist

SIGN UP Even if you cannot make the webinar -you can sign up you will receive a copy to watch later

Find out more in this YouTube for My YouTube, Channel Geriatric Care 1

Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays

10 Do’s and Don’ts of Doing the Dysfunctional Family Inquiry Post Holidays

December 28, 2020

More than half of the aging families who call you inquiring about services after the holidays will be dysfunctional families. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

Do Be Objective
Do Use Active Listening
Do Give them Hope you can solve their family problem
Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant?
Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
Do a complimentary 30-minute consultation
Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
Do not criticize
Do not blame,
Do not take sides if several family members points of view and expressed them

Sign Up for My Free January Webinar

5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays-

Thursday, January 21, 2021.

2 PM -3:30 PM Pacific Standard Time

Give frantic adult children hope when they desperately call after the holiday

Join me and learn how to come to the rescue of concierge dysfunctional families who found coal in their stocking.

Learn how to!

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Understand 11 Warning Signs You Are Working with Dysfunctional Family
Master Vital Clinical Tools, you to solve client problems
Take Six Steps Professional Must Take to Work with These Difficult Families
Get care for aging family members when the dysfunctional family members resist

SIGN UP NOW

Find out more in Emily Saltz and Lynn Hackstaff’s chapter Family Conflicts, Dependence and Mutuality: Care Management and the Dysfunctional Family. Handbook of Geriatric Care Management 4th edition.Jones and Bartlett

Find out more in this YouTube for My YouTube, Channel Geriatric Care 1

Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays

Will Entitled Aging Clients Holiday Calls Transform Your Bottom Line?

October 31, 2017

The holiday season is coming and geriatric care managers will get the most calls of any time in the year. Why is the “jolly holiday” an adult child ” Blue Blue Christmas “? They come home needing celebration and instead find Mom or Dad needing care.

Many of these desperate calls will be concierge clients who can afford you. These are the new client’s you want to take on. Adding concierge customer’s services to your geriatric care management agency transforms your agency into profitable service.

Why- a geriatric care manager is a powerful health care concierge, just like the new concierge medical services.

This is a captivating new selling point to potential GCM clients in the top 10% income brackets and make those desperate calls next month.These clients can pay long-term care geriatric care management and private duty home care.

You offer highly personalized aging parent care they must have.

A geriatric care manager is a highly skilled professional who acts like a personal assistant to the aging family.They demand that.

GCM’s are like a concierge at a 5-star hotel there to serve the family by solving their caregiving and family care problems and making elder care more seamless.But there is a catch.

Concierge clients take highly skilled clinicians. Those caregiving and family dynamic problems they call about this holiday are ultra complex.A concierge client may be entitled, narcissistic, demanding, irrational, care adverse as the parent did not care for them, part of a highly dysfunctional family system- yet want all clinical care to be seamless.

Join me Wednesday, November 8 and learn how to come to the rescue of Concierge Entitled families who find coal in their stockings.

Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

NACCM has pre-approved this program for 1.5 contact hours”

Find Out More

Give frantic entitled adult children hope when they call desperately call this holiday

Learn the 10 Steps to tame holiday turmoil from Cathy Cress MSW, the author of the Handbook of Geriatric Care Management.

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Wednesday, November 8 @11am Pacific Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY

Contact

Connect with Cathy

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”