10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

September 5, 2023

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

FIND OUT MORE

How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

Do Be Objective
Do Use Active Listening
Do Give them Hope you can solve their family problem
Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
Do a complimentary 30-minute consultation
Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
Do not criticize dysfunctional family post-holidays
Do not blame,
Do not take sides if several family members points of view and express them

Sign Up for My Free January Webinar

11 Vital Clinical Tools For Desperate Families Post-Holidays

Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.

Learn how to!

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Master 11 Vital Clinical Tools you to solve client problems
Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays
Get care for aging family members when the dysfunctional family members resist

SIGN UP NOW

Find out more in the YouTube for My YouTube, Channel Geriatric Care 1

Ten Warning Signs You Are Working With a Dysfunctional Family

August 8, 2023

Ten Warning Signs you are Working with Dysfunctional Family represents critical information to share with long-distance caregivers before their holiday visit. Do you know them? They include contentiousness, anger, and cut off and all are listed below. These clinical issues give the visiting caregiver signs that they need to call a care manager and you the care manager the most challenging job of an aging professional. What you have to know is family system theory and be clinically skilled in entering this treacherous family system – to get care for an older person

1. Contentiousness – Old fights erupt; the siblings and parents get into arguments with one another about an old issue

2. Anger – Siblings and family members express physical anger, emotional abuse, financial abuse

3. Distancing & cut off – Some siblings or parents have nothing to do with family and may not speak to parents or siblings for long periods of time.

Ten Warning Signs You are Working with the Dysfunctional Family – Fusion, Denial, Triangulation, Entitlement

4. Fusion – Siblings and family members, such as the mother and eldest daughter, blend into one another, For example, the daughter sounds, acts, and has the same prejudices as the mother. . Think of the media’s portrayal of Lindsay Lohan and her mother.

5. Denial – Adult siblings do not see a decline in a parent, do not face reality, and do not take care of parent if he or she needs care.

6. Triangulation – Tension between two family members or siblings causes one to enlist a third family member or sibling to avoid change For example, two adult sibling object to the cost of care of an aging parent. They gang up on the third adult sibling who thinks the cost of care is reasonable and justified.

7. Sense of Entitlement – Siblings who are accustomed to purchasing services need not personally solve their own, children’s siblings or parents’ problems. This lack of engagement leaves them, unprepared and unwilling in getting involved in solving family tribulations.

Ten Warning Signs You Are Working with a Dysfunctional Family – Narcissism, Needy Adult Siblings, Substance Abuse, and Cut Off

8. Narcissism – One or more siblings has an “it’s all about me” attitude and

other siblings resent this. The self-absorbed sibling either does not participate

9. Needy Adult Siblings – These adult siblings feel starved for affection and often seek affection from professionals and other people in their lives for compensation for the care they didn’t receive as children.

10 . Substance and Other Abuse – The family and siblings have a history of drug, alcohol, and/or child abuse.

If this fits you you and your aging parent needs care may need to contact a geriatric care manager.

SIGN UP FOR MY HOLIDAY WEBINAR –

Get Ready for the Holiday Rush

WEDNESDAY, November 16th, 2022, FROM 2 PM – 3:30 PM PST

Learn how to create!

Pre-Holiday Social media campaigns to reach worried caregivers
Pre- Holiday-Materials about the warning signs that a parent needs help
Pre-Holiday Marketing to help you sign up families who might face a serious decline in aging parents

How to sell services to desperate post-holiday callers from Normal dysfunctional & long-distance family
How to use tools to contain holiday chaos & arrange care in festive family fright
How to move the family to New Year’s stability

Know The Ten Warning Signs you are working with a dysfunctional family and position Your Agency ahead of Care Managers who do not have great pre-holiday marketing campaigns and lack the clinical skills how to work with Adult Children and families during the chaotic aging family holiday visit when adult kids find their aging parents need care
Featuring

Cathy Cress MSW author of the Handbook of Geriatric Care

Management

Find Out More

Find out more in the YouTube for My YouTube, Channel Geriatric Care 1

When Aging Dysfunctional Family Calls Spot Them

July 25, 2023

More than half of the aging families who call you inquiring about services will be aging dysfunctional families. The great majority of calls will come from adult children. When the aging dysfunctional family call -to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust to sign your contract and give you a deposit for your services.

When Aging Dysfunctional family calls Make the Sale

So when aging dysfunctional families call inquiring about your services you must identify them at the beginning of the inquiry call.

Some Signs to look for When They describe the problem

History of Divorce or cut off
Stepsiblings
Blaming the aging parent or siblings
Old conflicts with the parent or siblings
Unable to agree or work with other family members

If an aging dysfunctional family calls inquiring about your geriatric care management services, do not disagree with them or say anything that they may read as critical. They are ultra-sensitive to criticism, may become defensive, and are easily disappointed. Be objective and calm if they have intense emotional reactions.

When aging dysfunctional family calls, give them hope that you can solve the problems with their parent but do not promise anything you cannot deliver. You risk never getting the case.

So listen carefully when an aging dysfunctional family call you for help and really understand the guidelines for these families before you ask for the sale over the phone.

Sign Up for My September 2023 Webinar

Taming Succession -10 Vital Tools for Dysfunctional Families

Tuesday, September 19 2023,2:00-3:30

Sign Up

Join my webinar to learn how to come to the clinical rescue of desperate concierge dysfunctional adult children and family caregivers

Give frantic adult children hope when they desperately Call
aging dysfunctional family calls

Understand the Dysfunctional Aging Family System you must enter to get care for elders!
Understand 11 Warning Signs You Are Working with Dysfunctional Family
Master 10 Clinical Tools Professionals must learn before they work with these difficult Families
Learn how to solve dysfunctional family problems after you master these tools
Get care for aging family members when the dysfunctional family members resist.
Learn how to work with aging parents like Rupert Murdock & Logan Roy

Find out more

Sign Up for My Free January Webinar on Dysfunctional Aging Family

January 14, 2021

5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays-

Give frantic adult children hope when they desperately call after the holiday

Join me and learn how to come to the rescue of concierge dysfunctional families who found only coal in their stocking.

Learn how to!

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Understand 11 Warning Signs You Are Working with Dysfunctional Family
Master Vital Clinical Tools, you to solve client problems
Take Six Steps Professional Must Take to Work with These Difficult Families
Get care for aging family members when the dysfunctional family members resist

SIGN UP NOW

More Ruinous Roles in the Dysfunctional Aging Family

November 30, 2015

During the holiday season, dysfunctional families with gather and one of the adult siblings call may as a care manager . The Martyr below will object, the escapee may ignore the problem as they already fled from the family.If they hire you the meddler will try to sabotage your care plan. Check out these dysfunctional family roles before the call.

The Martyr has an innate need to nurture the older adult, even when this comes at the expense of the Martyr or the older adult. The Martyr’s seemingly endless devotion can sometimes interfere with an appropriate care plan. Most commonly, he or she will insist on carrying out the older adult’s wish to remain at home beyond the point that is safe or appropriate. Despite complaints of exhaustion, the Martyr will avoid opportunities for respite. He or she may be motivated by guilt or other unresolved issues underlying the relationship.

The Escapee is typically an adult child who lives far away and has withdrawn or is entirely absent during a family crisis. Involved family members will resent the Escapee, particularly when there is a history of family conflict. The Escapee may withdraw from family problems in self-defense and resist being drawn back into a stressful relationship with siblings.

The Meddler will interfere with an established care plan in an attempt to wrest control away from other family members, to compete with siblings, or to assert dominance within the family. The Meddler needs to be involved in every decision made and is overly involved with details. The Meddler will have frequent contact with the care manager to change or challenge recommendations.

The older adult, of course, is the central figure in the drama of the so-called difficult family. The care manager must assess the older adult’s own role . That’s why the care manager must take a ” Whole Family ” approach with these hard to manage clans.