Cathy Cress

Expert in Aging Life and Geriatric Care Management

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Will Entitled Aging Clients Holiday Calls Transform Your Bottom Line?

October 31, 2017

The holiday season is coming and geriatric care managers will get the most calls of any time in the year. Why is the “jolly holiday” an adult child ” Blue Blue Christmas “? They come home needing celebration and instead find Mom or Dad needing care.

Many of these desperate calls will be concierge clients who can afford you. These are the new client’s you want to take on. Adding concierge customer’s services to your geriatric care management agency transforms your agency into profitable service.

Why- a geriatric care manager is a powerful health care concierge, just like the new concierge medical services.

This is a  captivating new selling point to potential GCM  clients in the top 10% income brackets and make those desperate calls next month.These clients can pay long-term care geriatric care management and private duty home care.

You offer highly personalized aging parent care they must have.

 A geriatric care manager is a highly skilled professional who acts like a personal assistant to the aging family.They demand that.

GCM’s are like a concierge at a 5-star hotel there to serve the family by solving their caregiving and family care problems and making elder care more seamless.But there is a catch.

Concierge clients take highly skilled clinicians. Those caregiving and family dynamic problems they call about this holiday are ultra complex.A concierge client may be entitled, narcissistic, demanding, irrational, care adverse as the parent did not care for them, part of a highly dysfunctional family system- yet want all clinical care to be seamless.

Join me Wednesday, November 8 and learn how to come to the rescue of Concierge Entitled families who find coal in their stockings.

 Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

NACCM has pre-approved this program for 1.5 contact hours”

Find Out More

Give frantic entitled adult children hope when they call desperately call this holiday

Learn the 10 Steps to tame holiday turmoil from Cathy Cress MSW, the author of the Handbook of Geriatric Care Management.

Sign Up 

Wednesday, November 8  @11am Pacific Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY

 

 

 

 

 

 

Filed Under: Aging, aging life care manager, billing, Blog, care manager, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, GCM Start -Up, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Quality of Life, Quality of Life for elders, Webinar Tagged With: aging life care manager, aging life or geriatric care manager, aging parent crisis, Certified Senior Advisors, concierge clinet, eldercare, Entitled Clients, GCM bottom line aging life care, geriatric care mnager, Holiday Inquiry call, nurse advocate, nurse care manager, wealth management, wealthy clients

How Do Concierge Aging Clients Transform a Geriatric Care Manager’s Bottom Line?

August 7, 2017

Adding concierge customer’s services to your geriatric care management

agency transforms your agency into profitable service.

 

Why- a geriatric care manager is a powerful health care concierge, just like the

new concierge medical services.

 

This is a powerful new selling point to potential GCM  clients who are in the

top 10% income brackets.

 

These clients who can afford long term care geriatric care management and

private duty home care.

 

Why offering concierge services great idea? A geriatric care manager is a

highly skilled professional who acts like a personal assistant to the aging

family.

 

You offer highly personalized aging parent care.

Concierge clients can reach you at almost any time

 

You build a deep relationship with the client and family.

 

As a GPS through elder care, the GCM helps them step by step through one of

the hardest journeys in their life.

 

A geriatric care manager’s highly personalized service meets all the needs of

the aging family and the client.

 

GCM’s are like a concierge at a 5-star hotel there to serve the family by

solving their care giving problems and making elder care more seamless.

Sign up for my latest free webinar

  • Cathy Cress MSW, Author of Handbook of Geriatric Care Management- 4th edition. Webinar Series
  • Upcoming Webinar
  • Learn The 5 Steps to Reach the Concierge Client
  • August 23, 2017 11:00 -12:00 PST  
  • Discover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing steps learn more and get the details    
  • Overcome the double bind of your caring model and learn how to care and make money
  • Create a marketing strategy and messages that attract concierge clients 
  • Reach this target audience
  • Design products that exactly meet Concierge Clients needs
  • Obtain adult children’s buy-in           
  • Use words that will make them choose you
  • Get care staff they will like and not fire
  • Get the contract signed with ease

Sign -up for my free webinar 

 

 

 

Filed Under: Aging, aging life care manager, billing, Blog, care manager, case manager, Concierge Senior, Dysfunctional Aging Familu, elder care manager, Families, GCM Start -Up, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, nurse advocate, nurse care manager, Quality of Life, Quality of Life for elders, Webinar Tagged With: aging life or geriatric care manager, Certified Senior Advisors, concierge clinet, eldercare, Entitled Clients, GCM bottom line aging life care, geriatric care mnager, nurse advocate, nurse care manager, wealth management, wealthy clients

Elementary Ms. Holmes – Merging Multiple Assessments into Care Plan

January 9, 2017

 

If you are a care manager and have an elderly client is need of your geriatric care management or eldercare services -initially you do psychosocial and functional assessment Next, you feel depression is present so you do a Geriatric Depression scale. You always screen for dementia so you do a mental status exam . You make a home safety assessment part of every client assessment so you complete a home safety assessment. Then you have an exhausted caregiver who is a live-in girlfriend, up in age herself so you so a caregiver assessment . Do you do a care plan with each of these assessments? Yes and no. Yes, do you give the family ,trust officer,elderlaw attorney- all third parties  seven care plans? No, All 7 care plans are integrated into one care plan. How do you do this? We will be covering this in my new webinar January 25.

Learn more about creating a care plan, doing multiple assessments and writing a geriatric assessment in my free webinar ‘ Writing a Winning Geriatric Assessment ” January 25 . Sign-up . In the meanwhile watch my You Tube Channel- Geriatric Care 1 and the segment on merging multiple into one care plans- subscribe for latest playlist on writing a geriatric assessment coming soon.

 

Filed Under: Aging, Blog, Care Plan, Families, Geriatric Assessment, Geriatric Care Management Business, Geriatric Care Manager, Long Distance Care, Siblings, Webinar Tagged With: aging life care manager, aging parent crisis, care manager, case manager, elder care manager, elder patient advocate, eldercare, elderlaw attorney, nurse care manager, nurse navigator, patient advocate

Be Financially Literate to Grow a Geriatric Care Management Business or Face Failure

November 13, 2016

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Financial projection may be mind numbing to care managers who started this business with a great idea and a tool box of care management skills. Beware– without tools to make money- your great idea of a private geriatric care management business may end up bankrupt.

Geriatric care managers need to understand revenue- how they make money to be financially to make a profit. Revenue does come from billing – but poor billing is very unprofitable billing. Money losing billing is anything less than 85% of your client’s time. When you bill less than 85% you actually start losing money. Revenue is the high tide of money and is calculated by the number of client’s you serve, new client’s per month, number of clients canceling service. % of time billed (the goal is 85%) and what you change for travel time.

Geriatric care managers can become more financially literate about making money by doing a financial projection over a three-year period. You can calculate the number of clients you need to make a profit, when you will break even, when you can hire new staff.

You can find out awesome facts before you open a care management business by doing this mind numbing financial projection. Facts you can forecast are how much investment you will need for your business, what the cash flow consumed in the business will be, the number of client’s you need to make a profit and most of all when you will break even and rise above low tide– moving to the all-important high tide, through your excellent financial management and care management skills.

So use this financial decision tool of financial projection. Find it chapter 13 of the Handbook of Geriatric Care management 4th edition and watch you tube 5 Financial Projection below. Become a geriatric care manager with financial skills to make a Profit.

Filed Under: Blog, Families, Geriatric Care Management Business, Geriatric Care Manager Tagged With: aging life care manager, care manager, case manager, eldercare, financial management skills, financial projection, geriatric care manager

Archvillian Holidays Roles in Dysfunctional Family

December 11, 2014

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If in this the holiday season you suspect are you are in a dysfunctional family – you might answer your question by watching the roles everyone plays in the drama.

 

Holidays are a crisis to a dysfunctional aging family because they were never taught to give and receive. Often they were given little love. They do not know how to work as a team to organize holidays and they have never experienced a normal joyful ritual celebration with happy, connected people. Here are some archvillian  roles that might tell you are in holiday hell with a dysfunctional family.

 

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·      The Preserver is more comfortable with the status quo and resists getting help for the disabled older adult or changing the bizarre family way of celebrating the holidays. If an aging Dad is never invited to the Christmas dinner because he can’t drive and has no care provider to drive him- (AKA -they don’t like him) he’s excluded from the festivity. The preserver is content if the older adult remains without access to necessary help or critical family holiday socialization. They hate change- that elephant in the living room

 

·      The Victim perceives the older adult’s problems as a direct threat to his or her own needs or self-interest. The victim will see his or her own emotional needs as more important than the older adult’s or anyone in the family. He will get drunk, blame siblings who got more gifts or attention and put the spotlight on his needs, even if the aging Dad shows up in a walker and is obviously “needs”  care and love from the gathered family. The Victim hates “need” competition.

 

·      The Manager tends to be calm, organized, and analytical during a crisis (aka holiday gatherings) but is unable to provide emotional support to the older adult or to other family members. Often, the manager lives long distance, which can cause tension with family members, is not directly involved in daily care of the older person or organizing the holiday .Yet they  will fly in and tell everyone how they should change their behavior and care for the aging parent- then fly out.

 

Filed Under: Aging Tagged With: dysfunctional aging family, eldercare, geriatric care manager, holiday misery, holiday with aging parents

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