10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

September 5, 2023

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

FIND OUT MORE

How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

Do Be Objective
Do Use Active Listening
Do Give them Hope you can solve their family problem
Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
Do a complimentary 30-minute consultation
Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
Do not criticize dysfunctional family post-holidays
Do not blame,
Do not take sides if several family members points of view and express them

Sign Up for My Free January Webinar

11 Vital Clinical Tools For Desperate Families Post-Holidays

Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.

Learn how to!

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Master 11 Vital Clinical Tools you to solve client problems
Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays
Get care for aging family members when the dysfunctional family members resist

SIGN UP NOW

Find out more in the YouTube for My YouTube, Channel Geriatric Care 1

4 Dysfunctional Family Markers Clinicians Face

August 2, 2023

The normal family is the hand grenade compared to the nuclear bomb of the dysfunctional family

When both are faced with a filial crisis of aging parents being dependent and the adult child needs to take over they cower or explode.

How Do You Know a Dysfunctional Family

1. They lack the ability to resolve conflicts

The dysfunctional family has frequent psycho-social blockages that prevent the family from growing emotionally. They fail miserably at moving through all family stages and orchestrating family rituals. The adult children both love and hate their parents

2. They Cannot make Life transitions

In each dysfunctional family most life transitions in the family, like birth, adolescence, and marriage have been very difficult to make, marked by a lack of support from the parents. Every holiday, family reunion, funeral any family gathering might be drunkenly ruined. The parental figures are usually not in charge, nurturing, or able to establish establishes clear rules. They have never created an Excel spreadsheet on tasks to do to orchestrate a holiday. Like a disease spreading down generations, they never knew how happily celebrate anything together, as their parents wrecked ritual occasions as well.

3. There are murky roles in the family

The chief role of the parent is characterized by a lack of leadership in the family and the ability to nurture the children. Mom rarely became the high priestess at the summer family reunion or the memorial day picnic when everyone gathers at her house or any family ritual gathering. The family members generally do not believe the parent is there for them and can be depended upon. The concierge’s dysfunctional family is colored by bloody strained relationships and unresolved conflicts and ruined ritual memories.

4. They inspire great literature

The family is the inspiration for great literature. O’Neil’s wrenching play A Long Day’s Journey into Night” portray the most miserable of dysfunctional families. Alcohol, drugs, and secrets that have been kept by all for generations splatter the pages of this great play mirroring all the ruined family ritual celebrations -children of dysfunctional families recall with horror. Award-winning plays and films, like Tracey Letts August in Osage County about a ruined ritual funeral from hell when Julia Roberts tries to beat up drug-addled, drunk presiding mother Meryl Streep, or Succession Where a Narcissistic Dad pits his adult children against each other to succeed him when he dies

Rituals Bring Out the Worst in Family

In a dysfunctional family when an aging Mom does not make the very small things she was able to pull off like the Latkes or the Christmas cookies, the Memorial Day family Reunion or big things like the daughter’s wedding, someone has got to take over or be and family organize or r the successor to Mom, and resentments skyrocket – tempers flare – and the torch just might never get passed.

The family is again thrown into crisis.

That means someone in the tribe has to take over -yet the dysfunctional family has no model or spreadsheet for any transition in power. They cannot pull off any ritual celebrations or even family Taco Tuesdays. Most critically when the rudderless head of the family needs care, these adult children cannot care for a parent who did not care for them. Succession is about the transition of power in the family.

Sign Up for My September Webinar on Working With the Dysfunctional Family

11 Clinical Steps to Work with Dysfunctional Families-

Tuesday, 2:00-3:30 PM

September 16, 2023

Give frantic adult children hope when they desperately call after the holiday

Join me

and learn how to come to the rescue of concierge dysfunctional families who found coal in their stockings.

Learn how to:

Understand the Dysfunctional Aging Family System you must enter to get care for elders

Understand 11 Warning Signs You Are Working with Dysfunctional Family

Master the 5 Clinical Tools – you need – to solve these problems with your clients

Learn Six Steps Professionals Must Take to Work with These Difficult Families

Sign -Up Now

Find out more in the YouTube for My YouTube, Channel Geriatric Care 1

Learn more about how to work with the dysfunctional family in Handbook of Geriatric Care Management 5th edition

When Aging Dysfunctional Family Calls Spot Them

July 25, 2023

More than half of the aging families who call you inquiring about services will be aging dysfunctional families. The great majority of calls will come from adult children. When the aging dysfunctional family call -to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust to sign your contract and give you a deposit for your services.

When Aging Dysfunctional family calls Make the Sale

So when aging dysfunctional families call inquiring about your services you must identify them at the beginning of the inquiry call.

Some Signs to look for When They describe the problem

History of Divorce or cut off
Stepsiblings
Blaming the aging parent or siblings
Old conflicts with the parent or siblings
Unable to agree or work with other family members

If an aging dysfunctional family calls inquiring about your geriatric care management services, do not disagree with them or say anything that they may read as critical. They are ultra-sensitive to criticism, may become defensive, and are easily disappointed. Be objective and calm if they have intense emotional reactions.

When aging dysfunctional family calls, give them hope that you can solve the problems with their parent but do not promise anything you cannot deliver. You risk never getting the case.

So listen carefully when an aging dysfunctional family call you for help and really understand the guidelines for these families before you ask for the sale over the phone.

Sign Up for My September 2023 Webinar

Taming Succession -10 Vital Tools for Dysfunctional Families

Tuesday, September 19 2023,2:00-3:30

Sign Up

Join my webinar to learn how to come to the clinical rescue of desperate concierge dysfunctional adult children and family caregivers

Give frantic adult children hope when they desperately Call
aging dysfunctional family calls

Understand the Dysfunctional Aging Family System you must enter to get care for elders!
Understand 11 Warning Signs You Are Working with Dysfunctional Family
Master 10 Clinical Tools Professionals must learn before they work with these difficult Families
Learn how to solve dysfunctional family problems after you master these tools
Get care for aging family members when the dysfunctional family members resist.
Learn how to work with aging parents like Rupert Murdock & Logan Roy

Find out more

Who Are the Entitled Concierge Clients Who Can Afford Long Term Care?

April 25, 2022

Are you aware of the entitlement of the family? Entitlement is present in five types of these rich and famous families aging families who can afford care management, home care, and long-term care because they have vast financial resources. Part of this is drawn from Claudia Fine and Nick Newcombe’s excellent chapter ” Entitlement in the Aging Family”, Care Managers Working With the Aging Family, Jones and Bartlett)

Rich and Famous-Entitled Families:

These types of aging families, who can afford care management and home care, are identified by the aging parents’ socioeconomic, financial, and political prominence. ( example President Reagan)They are families in which all basic needs, services, resources, and creature comforts are obtained via income, assets, and abundant discretionary cash flow. Or they spring from the political position, station, or power. The entitlement of the family is passed from the parent to the child, like a virus, who in turn brings these behaviors and actions to the caregiving milieu and care management relationship.

Entitlement of the Family That is Rich and Famous

In these rich and famous clans, the entitlement of the family arises from being accustomed to purchasing everything and anything. They look to pay others to meet their needs (as opposed to families who must themselves find and orchestrate ways to meet basic and complex needs themselves or with the help of the extra-familial system). Often these families have household staff, i.e., nannies, butlers, drivers, private pilots, cooks, and maids. They may have available to the business and family lawyers and accountants, as well as, teams of medical professionals and concierge physicians. Consequently, in almost all situations they are uninvolved in processes of serving their own needs, especially those that are difficult, stressful, and time-consuming. ( Fine and Newcombe- Entitlement in the Aging Family, Care Managers Working With the Aging Family)

Join me in my newest FREE Webinar

How to Find These Rich and Famous Families Who Can Afford You

WHEN Tuesday, May 17^th, 2022

WHAT TIME_2 PM-3:30 PM Pacific Standard Time

What we will cover

Why only the top 10% can afford private pay care management.
Who Are the 5 types of VIP/Concierge Clients?
VIP Sales Using Benefits Not Features to ALCA -GCM 3^rd PARTIES
Understand how to find VIP Concierge Clients Do hot mapping & Market Studies
How to Use Free Public Relations ( PR) to Find Adult Children of VIP Clients
How to create or revise a Concierge Geriatric Care Management Strategic Marketing Plan

SIGN UP

REGISTER NOW

After registering, you will receive a confirmation email containing information about joining the webinar.

When Aging Dysfunctional Family Calls Spot Them

When Aging Dysfunctional family calls Make the Sale

Some Signs to look for When They describe the problem

Sign Up for My September 2023 Webinar

Sign Up

Find out more

Contact

Connect with Cathy

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”