Cathy Cress

Expert in Aging Life and Geriatric Care Management

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10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

September 5, 2023

 

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

FIND OUT MORE 

How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complimentary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize dysfunctional family post-holidays
  9. Do not blame,
  10. Do not take sides if several family members points of view and express them

 

Sign Up for My Free January Webinar  

11 Vital Clinical Tools For Desperate Families Post-Holidays

             Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

 

 

  Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.      

Learn how to!

  • Understand the Dysfunctional Aging Family System you must enter to get care for elders
  • Master 11 Vital Clinical Tools you to solve client problems
  • Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays 
  • Get care for aging family members when the dysfunctional family members resist

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 Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

 

 

 

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Ten Warning Signs You Are Working With a Dysfunctional Family

August 8, 2023

Working with Dysfunctional Family

Ten Warning Signs you are Working with Dysfunctional Family represents critical information to share with long-distance caregivers before their holiday visit. Do you know them? They include contentiousness, anger, and cut off and all are listed below. These clinical issues give the visiting caregiver signs that they need to call a care manager and you the care manager the most challenging job of an aging professional. What you have to know is family system theory and be clinically skilled in entering this treacherous family system – to get care for an older person

1. Contentiousness – Old fights erupt; the siblings and parents get into arguments with one another about an old issue

2. Anger – Siblings and family members express physical anger, emotional abuse, financial abuse

3. Distancing & cut off – Some siblings or parents have nothing to do with family and may not speak to parents or siblings for long periods of time.

Ten Warning Signs You are Working with the  Dysfunctional Family – Fusion, Denial, Triangulation, Entitlement

4. Fusion – Siblings and family members, such as the mother and eldest daughter, blend into one another, For example, the daughter sounds, acts, and has the same prejudices as the mother. . Think of the media’s portrayal of Lindsay Lohan and her mother.

5. Denial – Adult siblings do not see a decline in a parent, do not face reality, and do not take care of parent if he or she needs care.                           

6. Triangulation – Tension between two family members or siblings causes one to enlist a third family member or sibling to avoid change For example, two adult sibling object to the cost of care of an aging parent. They gang up on the third adult sibling who thinks the cost of care is reasonable and justified.

7. Sense of Entitlement – Siblings who are accustomed to purchasing services need not personally solve their own, children’s siblings or parents’ problems. This lack of engagement leaves them, unprepared and unwilling in getting involved in solving family tribulations.

Ten Warning Signs You Are Working with a Dysfunctional Family – Narcissism, Needy Adult Siblings, Substance Abuse, and Cut Off

8. Narcissism – One or more siblings has an “it’s all about me” attitude and

other siblings resent this. The self-absorbed sibling either does not participate

9. Needy Adult Siblings – These adult siblings feel starved for affection and often seek affection from professionals and other people in their lives for compensation for the care they didn’t receive as children.

10 . Substance and Other Abuse – The family and siblings have a history of drug, alcohol, and/or child abuse.

If this fits you you and your aging parent needs care may need to contact a geriatric care manager.

SIGN UP FOR MY HOLIDAY WEBINAR –

 

Get Ready for the Holiday Rush

Get Ready for the Holiday Rush

WEDNESDAY, November 16th, 2022, FROM 2 PM – 3:30 PM PST

 Learn how to create!

  • Pre-Holiday Social media campaigns to reach worried caregivers
  • Pre- Holiday-Materials about the warning signs that a parent needs help
  • Pre-Holiday Marketing to help you sign up families who might face a serious decline in aging parents
  • How to sell services to desperate post-holiday callers from Normal dysfunctional & long-distance family
  • How to use tools to contain holiday chaos & arrange care in festive family fright
  • How to move the family to New Year’s stability
  • Know The Ten Warning Signs you are working with a dysfunctional family and position Your Agency ahead of Care Managers who do not have great pre-holiday marketing campaigns and lack the clinical skills how to work with Adult Children and families during the chaotic aging family holiday visit when adult kids find their aging parents need care
  • Featuring

 Cathy Cress MSW author of the Handbook of Geriatric Care

Management     

Find Out More 

 

 

 

  • Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

Filed Under: abusive aging parents, adult child physical abuse, Adult children, aging family crisis, aging family system, Aging Life Care, Aging Life Care Assocaition, Aging therapist, Dysfunctional aging family, Dysfunctional Family Inquiry, Dysfunctional Family System, elder abuse, elder care manager, elder fiscal abuse, elder mediator, entitled family, estranged siblings, FREE WEBINAR, GCM COACHING SKILLS, geriatric care manager, geriatric care manager start up, midlife siblings, Siblings Tagged With: adult children of borderline narcissistic VIP families, aging family, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black RN's, Black start-up geriatric care management, Black travel nurses, blaming familiy members, boundaries dysfunctional families, Clinical Tools Dysfunctional Holiday, cut -off, cut-off sibling, dysfunctional aging family, geriatric care manager, help with dysfunctional family, midlife siblings, Narcissistic Personality, sibling, Substance abuse in the elderly

Dysfunctional Families Facing Death Wreak Havoc at End of Life

August 3, 2023

What do Dysfunctional Families do at the End of Life?

 

Dysfunctional families facing death and dying have flawed fractured family conversations. Often they do not communicate at all or engage in destructive accusations lobbed at others. They see one another as enemies. They demonize one another!

Dysfunctional families facing death are feuding families, escalating the pain of death to a chaotic war room. They blame each other instead of locking arms in a crisis.

Dysfunctional families facing death sabotage resolution.

Facing Fractured Family Communication

What are some of the struggles that these aging dysfunctional families facing death with fractured family communication can face?

Aging parents who lack the capacity to make decisions have no advance directives, DPOA 

health-care proxy, and adult siblings, who must make end-of-life decisions, can’t agree

Withdrawal of life support with no designated health care agent then dysfunctional families facing death the adult children and/or spouse disagree

Pain management  Dysfunctiona families facing death adult children and/or spouses disagree.

Answer to Fractured Family at End of Life – Mediation.

Dysfunctional families facing death

 

Mediation is a tool that fractured families can be a good resource for dysfunctional families at the end of life. It can help with these difficult families facing the death of a parent without fracturing the entire family. It can allow an older person to die without pain inflicted by their own aging dysfunctional families.

SIGN UP FOR NEW FREE WEBINAR

Understand the Dysfunctional Aging Family System you must enter to get care for elders in aging dysfunctional families
Understand 11 Warning Signs You Are Working with Dysfunctional Family

Master 10 Clinical Tools Professionals Must learn before they work with These Difficult Families
Learn how to solve dysfunctional family problems like End of Life family chaos after you master these tools  for aging dysfunctional families
Get care for aging family members when the dysfunctional family members resist
Learn how to work with characters like Rupert Murdock & Logan Roy

Sign Up Now

 Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

 

Filed Under: Advanced Directives, Advanced Directives and Covid-19, Aging, aging life care manager, Benefits of ALCA to Hospice, Death and Dying, Death and Dying Care Management, Dysfunctional aging family, Dysfunctional Family Mediation, End of Life, End of Life Care manager, End of life documents, estranged elder parents and adult kids, estranged siblings, Families, FREE WEBINAR, GCM COACHING SKILLS, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Good Death, Hospice Care, mediation, Mediation End of Life, nurse advocate, nurse care manager Tagged With: adult sibling, aging family, aging parent care, aging parent crisis, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black RN's, Black start-up geriatric care management, care planning, caregiver burnout, conservator, death, dysfunctional aging family, dysfunctional family, dysfunctional siblings, dysfuntional family, elder care crisis, end of life, end of life family meeting, estranged siblings, families fretting at end of life, free webinar, geraitric assessment, geriatric care management, geriatric care manager, geriatric care managers, mediation, mediator, My Geriatric Care Management Operations Manual, no advanced directive, no DPOA, no health care proxy, withdraw of life support

Beware-Countertransference with Dysfunctional Families

August 1, 2023

Dys-fam90264_CH22_FIG02.jpg

Dysfunctional families call care managers in the summer. Why? During the summer adult children visit their parents because of national holidays, family reunions, and trips to their parents’ homes or summer houses with entitled seniors. When Dysfunctional family members call you because they are appalled frightened or both as they find their parents have deteriorated or are alone in boiling heat from climate change- beware of countertransference. What’s that? When working with difficult aging families, aging professionals and geriatric care managers experience strong negative feelings and intense reactions this experience is called countertransference where the therapist develops an intense emotional reaction to the patient.

Many health and family professionals come from dysfunctional families themselves. So it is important foraging professionals and geriatric care managers to acknowledge and understand any countertransference reactions to develop an effective strategy for intervention. Which types of emotional reactions might an aging professional experience in dealing with a difficult aging family?

·      Intense dislike of family members

·      Condescension toward client or family

·      Impatience with family decision making

·      Arguing with clients or family members

·      Avoiding necessary contact with clients or family

·      Becoming paternalistic, for example, taking over decisions that should be made by family

·      Becoming passive-aggressive, for example, the GCM does not follow through with her own recommendations.
is important that an aging professional working with a dysfunctional family, has 5 years of experience with difficult families, training in family systems, and an education that covers countertransference.

Sign up For my September webinar

 

Dysfunctional Aging Families are tortured unresolved issues brilliantly portrayed on HBO’s Succession, films like  Learn clinical strategies and techniques the geriatric care manager uses on actual  VIP families to get and maintain care.

Find out More

 Taming HBO’s Succession -10 Vital Tools for Dysfunctional Families

Tuesday September 19 2023 ,2:00-3:30

Sign Up

  • Join me learn how to come to clinically rescue of desperate concierge dysfunctional adult children and family caregivers.

 

  • Give frantic adult children hope when they desperately call.  
  • Understand the Dysfunctional Aging Family System you must enter to get care for elders!
  • Understand 11 Warning Signs You Are Working with Dysfunctional Family
  • Master 10 Clinical Tools Professionals must learn before they work with these difficult Families.
  • Learn how to solve dysfunctional family problems after you master these tools.
  • Get care for aging family members when the dysfunctional family members resist.
  • Learn how to work with aging parents like Rupert Murdock & Logan Roy

Find out More

 

 

 

 

 

 

YOU WILL LEARN TO

  • Give frantic VIP adult children hope when they desperately. 

call 

  • Understand the VIP Dysfunctional Aging Family System you must enter to get care for elders!
  • Understand 11 Warning Signs You Are Working with VIP Dysfunctional Family
  • Master 10 Clinical Tools from Care Manager Claudia Fine and Emily Salz writing the Professionals must learn before they work with these difficult Families

Learn how to solve dysfunctional family problems after you master these tools.

  • Get care for aging family members when the dysfunctional family members resist.
  • Learn how to work with aging parents like Rupert Murdock & Logan Roy Sign Up

 

The rich “They are not like you and me” said Scott Fitzgerald in The Great Gatsby.

Every family must deal with life’s most important events- birth, marriage, aging, and death. Dealing with aging and the succession of the head of the family is a struggle for all families but it can overwhelming and destructive with the dysfunctional family, marked by strained relationships

Filed Under: Aging Tagged With: dysfunctional aging family, dysfunctional family, geriatric care manager, holiday with aging parents

Last Day to Sign Up Webinar -Sell Benefits Not Features to Wealth Managers

September 26, 2022

 Sell Benefits, not Features to Wealth Managers to Grow Your$ Bottom Line

Sell benefits not features to wealth manager is a key to great marketing. Do you know how you do that? &When you market Geriatric care management, what makes the sales is ” What’s in it for me the 3rd party. “Benefits answer that question for your targets. Learn how to make a great marketing presentation and sale to 3rd parties, like wealth managers, elder law attorneys, Assisted Living Directors, Trust Departments, and Concierge Physicians by understanding the benefits geriatric care management brings to each and the rest of your target audiences.

[Read more…]

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