Cathy Cress

Expert in Aging Life and Geriatric Care Management

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How to Help Avoid a Cat and Dog fight Among the Dysfunctional Family On Holidays

November 1, 2022

cat-dog-fight.jpg

Sparring Cats and Dogs AKA Siblings

Learn how to calm the chaos of the dysfunctional family on the holiday.  During the coming holiday season, especially after some liquid cheer, sour step-parents, angry step-siblings, and mid-life adult kids who grew -up in a dysfunctional family can spin into sparring cats and dogs with teeth bared at Thanksgiving Hannaka, Christmas dinner. Sign -up for my  holiday webinar

 Why Their Stocking is Full of Coal

As if COVID has not made the holidays hard enough for family gatherings, the ordinary

 

aging processes are made far tougher when a family has a history of dysfunction. The holidays are red meat for a dysfunctional family. Aging professionals, like geriatric care managers, have their greatest challenges in working with these “difficult” families.

Dysfunctional families are not able to organize themselves

Dysfunctional Familiy on the holidays

They effectively face gut-wrenching eldercare challenges and crises. These families are under more stress as they move from long-established roles into uncharted territory. the dysfunctional family on holidays like Thanksgiving can face an emotional detonation then an explosion with siblings laying into each other not the turkey.

 Why Cut-OFF Ruins the Celebration 4The Dysfunctional family on holidays

The dysfunctional family on the holidays faces shunning or cutoff. What if adult kids “ cut off” their Dad years ago and now he had a severe stroke- what do they do when caught between I hate you and now I love you. One sibling has taken over Mom or Dad’s care and her/his dysfunctional midlife adult siblings just don’t want her to do this. It only takes a few drinks at dinner  and snarky remarks start a fracas that leads to cut-off, which leads to them not sharing in Mom’s care, overloading the sibling caregiver, and endangering Mom’s care, through this shunning.

 

Now that the holidays are soon arriving – they have the same attitude about attending the family Thanksgiving dinner.

 

 

Dysfunctional family on holidays

SIGN UP FOR MY FREE HOLIDAY WEBINAR –

 

WEDNESDAY, November 16th, 2022, FROM 2 PM – 3:30 PM PST

 Learn how to create marketing to alert adult children you are there

  • Pre-Holiday Social media campaigns to reach worried caregivers
  • Pre- Holiday-Materials about the warning signs that a parent needs help
  • Pre-Holiday e-newsletters, podcasts, speakers bureau, blogs-to market

Learn clinical skills to covert and tools to serve frantic adult children and their declining, resistant parents and the dysfunctional family on the holiday

  • How to sell services to desperate post-holiday callers from Normal dysfunctional & long-distance family
  • How to use tools to contain sibling holiday chaos & arrange care in festive family fright
  • How to move the family to New Year’s stability
  • Position Your Agency ahead of Care Managers who do not have great pre-holiday marketing campaigns and lack the clinical skills how to work with the dysfunctional family or nearly normal family during the holidays
  • Featuring

 Cathy Cress MSW author of the Handbook of Geriatric Care

Management        

 

 

  • Dysfunctional family on holidays

 

 

SIGN UP FOR MY FREE HOLIDAY WEBINAR –

 

 

 

Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

 

Filed Under: ADULT SIBling, Aging, aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Aging therapist, black care manager, black concieirge nurse, black concierge care manager, black concierge RN, Black Entrepreneur RN, Black Geriatric Care Manager, Blog, Care Management Inquiry Call, care manager, case manager, Dysfunctional aging family, Dysfunctional Family & Holidays, elder care manager, estranged siblings, Families, GCM Sales, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Holiday Rush Technology, Holiday season, Holiday Sibling Rivalry, Holiday Social Media, Holiday Webinar, Holidays, inquiry call, Long Distance Care, Long Distance Care Holidays, Long distance caregiver, Marketing during Holidays, nurse advocate, nurse care manager, POST HOLIDAY CALLS, POST HOLIDAY SEASON, SIBLING, sibling rivalry, Sibling Strife Holidays, Sibling Strife Thanksgiving, Siblings, Social Media Holidays, social media marketing, technology for long distance care, Telehealth with GCM, Thanksgiving, Thanksgiving & dysfunctional family, Thanksgiving and COVID, THANKSGIVING BLOG, Thanksgiving Parent crisis, Thanksgiving Safe Visits to Grandma, Therapist Specializing in Aging, Webinar Tagged With: aging dysfunctional family, aging family, aging life care manager, aging life care on holidays, aging parent care, aging parent Thanksgiving, alcohol on the holidays, black aging family, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black start-up geriatric care management, Black travel nurses, care manager, case manager, COVID THANKSGIVING VISIT, danger signs for holiday visit, drunken holiday, dysfunctional family on the holiday, dysfuntional family, Dysfuntional family on holidays, GRANDMA VISIT THANKSGIVING, Holiday sibling rivalry, Holidays Crisis in aging family, nurse advocate, nurse care manager, post holiday parent care, Thanksgiving, Thanksgiving Webinar, Thanksgiving with dysfunctional family, Thanksgiving with midlife siblings

What are 8 Steps to a Successful VIP Client Inquiry Call with CoronaVirus ?

March 4, 2020

red-phone.jpg

 

 

 

How Not to Lose a New Client at an Inquiry

An inquiry is the most critical point in opening or losing a case. A successful inquiry means taking successful steps to increase your aging life or geriatric care management business. 

The Desperate Calls You will Get

You will get many desperate long -distance calls from adult children calling about care management to visit their family members with the coronavirus pandemics’main target being seniors with compromised health They may have just have learned about Mom or Dad’s illness or high risk which they may have understood faster if they did not live long-distance or saw Mom frequently. Now that the coronavirus is especially hitting older people with health issues here are steps to successful  inquiry for any call about your services

Take These Steps to Convert Inquiry to New Client

1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s health care, risk and situation at the intake, determine the level of care, services they need to arrange community care for any problem including coronavirus and level of GCM monitoring to sell your services.

2. You assure inquiries that Medicare now covers the coronavirus and you know how to access and work with all entitlements
3. You sell these services by convincing the caller that you offer a highly personalized and compassionate approach to the family and older clients. besides high clinical skills. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need, led by a professional guide they can count on.


4. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
5. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
6. You show them you can access all community services and resource options for senior health especially health care services for flu, and epidemics, like coronavirus they could not find alone at a distance but are now available to them rapidly through your services.


7. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
8. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment. 

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

Since geriatric care management and home care are expensive these callers are probably in the top 10% so learn to work with them from intake to the delivery of care

New free Webinar-Sales and Marketing to Find the VIP Concierge Client

March 31, 2020 -2PM -3:30 PM PST

Concierge Clients are the only way a GCM or ALCA care manager can make a profit and have their business thrive. Find out who are they, how you find them, design GCM Products they will purchase, and create a marketing plan and gold standard services to have them sign your contract and use your services long term

Learn                                                                   

Who They Are- 4 Types

How to Locate them in your service area                                 

How to create a strategic marketing plan to sell to them

How to Develop Gold Standard GCM Products and Services

Find Out More 

March 31, 2020 -2PM -3:30 PM PST

Concierge Clients are the only way a GCM or ALCA care manager can make a profit and have their business thrive. Find out who are they, how you find them, design GCM Products they will purchase, and create a marketing plan and gold standard services to have them sign your contract and use your services long term

Learn

Who They Are- 4 Types

How to Locate them in your service area

How to create a strategic marketing plan to sell to them

How to Develop Gold Standard GCM Products and Services

 

SIGN UP NOW 

•

 


 

 

Filed Under: Aging, aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, care manager, case manager, Concierge aging clients, Concierge Senior, Dysfunctional aging family, elder care manager, Families, FREE MARKETING WEBINAR, FREE WEBINAR, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, inquiry call, Long Distance Care, marketing to long distance adult children, new customers, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, Changes in Medicare, client inquiry, coronavirus, coronavirus and seniors, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, Medicare & coronavirus, nurse advocate, nurse care manager, pandemic

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 28, 2019

red-phone.jpg

 

 

 

How Not to Lose a New Client at an Inquiry

An inquiry is the most critical point in opening or losing a case. A successful inquiry means taking successful steps to increase your aging life or geriatric care management business. 

The Desperate Calls You will Get

Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long-distance or just saw Mom infrequently. Here are steps to success over the holiday inquiry or any call about your services

Take These Steps to Convert Inquiry to New Client

1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services by convincing the caller that you offer a highly personalized and compassionate approach to the family and older clients. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need, led by a professional guide they can count on.


3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.


6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment. 

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

 

Learn the 5 Clinical Steps  to Signing Up These families

Sign Up for my Free Webinar 

 

Five Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

Wednesday, November 21  @2pm – 3 pm Pacific Standard  Time   (Find your local time)   

LIVE Geriatric Care Clinical Training

By Cathy Cress MSW

Find Out More 

 

Filed Under: Aging, aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, care manager, case manager, Concierge aging clients, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, inquiry call, Long Distance Care, new customers, nurse advocate, nurse care manager, Thanksgiving, Thanksgiving Parent crisis, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

What are the 7 Steps to a Successful Concierge Client Inquiry Call ?

July 21, 2018

red-phone.jpg

 

 

 

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business.  Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.  

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency.

Want to make serve the GCM market that will make you a profitable business? Join me for my free webinar, “Start and Run a Profitable Geriatric Care Business” on August 22. Learn how to transform your GCM entrepreneurial dream into a money-making business with 5 profit driven steps

Learn these 5 Critical Steps to Financial success from Cathy Cress, MSW, author of the book known as the bible of geriatric care management. Learn how to transform your GCM entrepreneurial idea into a profitable reality before you even open your doors.  Sign Up For My Free Webinar 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 24, 2017

red-phone.jpg

 

 

 

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business.  Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.  

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

 

 

Sign up  for my New Free Webinar

 

Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

 NACCM has pre-approved this program for 1.5 contact hours”

Wednesday, November 8  @11am Pacific  Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY   (Find your local time)   

LIVE Geriatric Care Clinical Training

By Cathy Cress MSW Sign Up Now

Register for Free

 Join me and learn how to come to the rescue of Concierge Entitled families who find coal in their stocking

 The holiday season in the aging concierge family triggers amped up turmoil. Mom can’t cook the turkey, she forgets to wrap presents, Dad’s not only had too many cocktails but he’s wandering the neighborhood.

  • Learn the 2-part inquiry using a complimentary consultation to make the sale to the needy yet always dissatisfied entitled / concierge family
  • Learn the 10 key steps to handle these fractured families when the adult children frantically call a care manager for help.
  • Pinpoint the 7 critical clinical steps to work with this panicked entitled demanding family, to ensure you give them hope
  • Master the 10 tasks in holding an impromptu family meeting during a holiday crisis with adult siblings and family during the frightful, not festive family chaos
  • Understand 5 tools necessary to work with long distance concierge and entitled families in a parent care crisis over their thankless Thanksgiving and blue, blue Christmas or Hanukah
  • Identify the 4 parts to implementing a calming care plan of containment and on-going involvement with the entitled concierge family who serve the holiday on the rocks.

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

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