Cathy Cress

Expert in Aging Life and Geriatric Care Management

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What Type of Conceirge Care Providers Do You Recruit for Concierge Clients?

May 2, 2022

Medicare does not fund long term care

Medicare Does Not Fund Long Term Care

Concierge Clients, wanting concierge care providers, are sadly the only clients of GCM or ALCA experts because of income inequity in the US and the fact that Medicare does not cover long-term care,  like home care and geriatric care management.

You Are Only As Strong As Your Weakest Link Especially With Concierge Clients!

 You must serve the top 10%  of aging Americans because those clients make your ALCA business or GCM  business make money and thrive. But to deliver the gold standard services that concierge care demands, let’s take the weakest link in your business- your care staff. You are only as strong as your weakest link these concierge care providers. These incredibly important employees’ skills will measure how concierge clients really rate you.

First and foremost to serve Concierge clients you need highly skilled concierge care providers with a CNA background or years of experience. Older generations, especially entitled clients, are likely to be

less trustful of an individual with numerous visible tattoos and a Mohawk. They would rather have their concierge care providers be a clean-cut employee wearing a uniform. You want background-checked employees with tolerant of demanding clients and willing to be servile and assertive and know when to use either.

Concierge Care Providers for Concierge Clients Should Be:

Concierge Care Provider
  • WELL-GROOMED
  • WELL DRESSED
  • SERVILE
  • GOOD COOK
  • GOOD TABLE SETTERS
  • WILLING TO BE CONFIDANTE but under GCM supervision 

 

Concierge caregiver

For COMPANION CARE hire 

  • Sophisticated employee
  • Can Order Opera theater tickets
  • Accompany to events
  • Drivers Licence

    GCM has to Set Boundaries with concierge clients:

  • Concierge care providers can cook French Cuisine but if the client“Heavy Care-priority -must have transfer skills and CNA or HHA skills not cooking skills
  • Cannot often get a gourmet cook who changes diapers
  • Cannot have careprovider looks like a model who uses Hoyer lift

CONCIERGE Clients-NON-medical

CAREGIVER’S SAMPLE to-do list

  • Doing grocery shopping or grocery home delivery
  • Post office run
  • Pet-care
  • Waiting in line at the DMV
  • Taking the car for Car repairs, oil change, car wash
  • Event planning- GCM
  • Gift-buying
  • Plant care
  • Picking up dry cleaning
  • Running miscellaneous errands
  • Making travel arrangements
  • Mail pickup
  • chef services
  • Dinner reservations
  • What Cannot do
  • Performing bank transactions, such as depositing or withdrawing money, or shopping for the client without pre-arranged payment through the store could pose a liability
  • Assist with finances, online banking, bill paying/tracking
  • pickup of prescription medications -Only GCM to do because of medication abuse and liability
  • Join me in my newest FREE Webinar

    Free Webinar To Find Concierge Clients

     

  • How to Find Concierge Clients Who Can Afford You

  • WHEN  Tuesday, May 17th, 2022

    WHAT TIME_2 PM-3:30 PM Pacific Standard Time

    What we will cover

    • Why only the top 10% can afford private pay care management.
    • Who are the surprising Retired VIP Clients?
    • Who Are the 5 types of VIP/Concierge Clients? 
    • Sales Using Benefits Not Features to ALCA -GCM 3rd PARTIES
    • Understand how to find VIP Concierge Clients Do hot mapping & Market Studies
    • How to Use Free Public Relations ( PR) to Find Adult Children of VIP Clients
    • How to create or revise a Concierge Geriatric Care Management Strategic Marketing Plan

    SIGN UP

    Learn how to maintain  Concierge Clients

     

    REGISTER NOW

    Learn how to keep Concierge Clients

     

     

     

     

     

  • Young woman hugging her mother or grandmother and looking at camera.
       

Filed Under: Aging, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, care manager, caregiver, CAREGIVER RESOUCES, case manager, Concierge caregivers, elder care manager, Families, FREE MARKETING WEBINAR, FREE WEBINAR, Geriatric Care Management Business, geriatric care management emergency proceduress, Geriatric Care Manager, geriatric care manager, geriatric social worker, Marketing Home Care, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager, Nursing home abuse, paid caregiver, paid caregiver for concierge client, Private Duty Home Care, Webinar Tagged With: aging concierge Clinets, aging life and geraitric care manager, case manager, Certified Senior Advisors, Concierge care givers, concierge care providers, concierge clients, Concierge Home Care, entiled older clients, geriatric care manager, geriatric social worker, nurse advocate, nurse care manager, recruit care provders, supervision of in home care staff, training in home care staff

What Type of Careprovider Do You recruit for Older Concierge Clients?

August 2, 2017

 

Older generations, especially entitled clients, are likely to be less trustful of an individual with numerous visible tattoos and a Mohawk. They would rather have a clean-cut employee wearing a uniform.You want background checked employee that with experience with demanding clients and willing to be servile and assertive and know when to use either.

The care providers for concierge clients should be

  • WELL GROOMED
  • WELL DRESSED
  • SERVILE
  • GOOD COOK
  • GOOD TABLE SETTERS
  • WILLING TO BE CONFIDANTE but under GCM supervision and control

For COMPANION CARE hire

  • Sophisticated employee
  • Can Order Opera theater tickets
  • Accompany to these events

 

 

GCM has to:

  • Set Boundaries with clients
  • Care providers can cook French Cuisine but with “Heavy Care “– Priority -must have transfer skills and CAN or HHA skills
  • Cannot often get gourmet cook who changes diapers

CONCIERGE NON -medical CAREGIVER’S SAMPLE to do list

  • Doing her groceries shopping or grocery home delivery
  • Post office run
  • Pet-care
  • Waiting in line at the DMV
  • Taking car for Car repairs, oil change, car wash
  • Event planning- GCM
  • Gift-buying
  • Plant care
  • Picking up dry cleaning
  • Running miscellaneous errands
  • Making travel arrangements
  • Mail pickup
  • chef services
  • Dinner reservations
  • What Cannot do
  • Performing bank transactions, such as depositing or withdrawing money, or shopping for the client without pre-arranged payment through the store could pose a liability
  • Assist with finances, online banking, bill paying/tracking
  • pickup of prescription medications -Only GCM to do because of medication abuse and liability
  • Open mail unless all checks already forwarded to another account
  • Find out More
  • Learn The 5 Steps to Reach the Concierge Client
  • Cathy Cress MSW ‘s Webinar series
  • August 23, 2017 11:00 -12:00 PSTDiscover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing stepsLearn more and get the details    Create a marketing strategy and messages that attract concierge clients 

    Reach this target audience

    Design products that exactly meet their needs

    Obtain adult children’s buy-in           

    Use words that will make them choose you

          Get care staff they will like and not fire

 

 

         Get the contract signed with ease

Sign -up for my free webinar 

 

 

 

Filed Under: Aging, aging life care manager, Blog, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, Webinar Tagged With: aging concierge Clinets, aging life and geraitric care manager, Certified Senior Advisors, Concierge care givers, concierge care providers, concierge clients, entiled older clients, geriatric care manager, geriatric social worker, nurse advocate, nurse care manager, recruit care provders, supervision of in home care staff, training in home care staff

10 Must Haves for Care Managers Serving Concierge Clients ?

July 20, 2017

affluentseniors.jpg

What you need as an Aging Life or Geriatric Care Manager to Work With Concierge Clients 

        

  1. •       Years of experience with clinically difficult clients
  2. •       Years of experience working with the elder family
  3. •       Certification in geriatric care management
  4. •       Membership in Aging Life Care Association
  5. •        Family therapy background
  6. •        Great administrative support
  7. •       Ability to handle ambivalence
  8. •        Comfortable with conflicts
  9. •       No Jealousy- because  Warren Buffet is your client and you make peanuts
  10.  Not ego fed by having Clint Eastwood  as a client

Care Manager’s Claudia Fine and Nick Newcombe, founders of  Senior Bridge, now Humana, show us, what kind of care management staff you need for entitled clients  in their chapter in Care Manager’s Working With the Aging Family,”Entitlement and the Dysfunctional Family.”

Working with Entitled Families and Supervising Care Management Staff:

Generally speaking, entitled families look to work with prominent and experienced care managers or large, well-staffed care management firms.  They fantasize that their needs can only be met by the most experienced or most prominent.  Consequently, the solo practitioner must have a solid business with administrative staff and systems in place to provide the care manager with the support needed to face these families’ incessant demands and requests. The following conditions must be in place if the care manager and his/her staff are to succeed with these families:

  • Anticipate the transferential and counter-transferential issues that will arise in the work with these families. Care managers must be clear that they are right for a particular entitled family or must know where and how to refer them to some other practitioner.  If the care manager is practicing from within a group practice or firm, he/she must make a clear assessment as to which of the staff are the best for the case.  A good initial match between care manager and family is vitally important. Patience, timeliness, empathic listening, and action-orientation are mandatory in working with the entitled.  Often these families want the “best care manager” and require that the senior staff member or a principle be assigned to them.
  • Can the care manager or on of his/her staff tolerate being devalued in the service of the entitled family’s narcissism?
  • Ensure that the care manager’s caseload is varied and that he/she has time to devote to each member of these families. If any practitioner has too demanding a caseload or one in which the predominant characteristic is the difficult-to-serve or heavy care client/family, he/she will not be able to bear the emotional and time burden of an entitled family.
  • Learn The 5 Steps to Reach the Concierge ClientAugust 23, 2017 11:00 -12:00 PSTDiscover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing stepsLearn more and get the details   
  • Hire the right staff to serve these demanding clients
  •   Create a marketing strategy and messages that attract concierge clients Reach this target audienceDesign products that exactly meet their needsObtain adult children’s buy-in           

    Use words that will make them choose you

    Get the contract signed with ease

    Sign -up for my free webinar 

     

     

 

Filed Under: Aging, aging life care manager, Blog, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager Tagged With: aging life care, Concierge Aging Client, concierge care providers, geriatric and aging life care management

Care Providers and Care Managers For Concierge Clients What Do You Need?

October 22, 2015

affluentseniors.jpg

 

 

What you need as a Aging Life or Geriatric Care Manager to Work With Concierge Clients 

•        

•       Years of experience with clinically difficult clients

•       Years of experience working with the elder family

•       Certification in geriatric care management

•       Membership in Aging Life Care Association

•        Family therapy background

•        Great administrative support

•       Ability to handle ambivalence

•        Comfortable with conflicts

•       No Jealousy- because  Warren Buffet is your client and  make peanuts

 Not ego fed by having Kirk Douglas as a client

 

 

Learn more by signing up for new free webinar 

How To Make a Profit Serving Concierge Clients

Today at 11:00 PST so HURRY

 

 

Filed Under: Aging Tagged With: aging life care, Concierge Aging Client, concierge care providers, geriatric and aging life care management

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