Cathy Cress

Expert in Aging Life and Geriatric Care Management

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Starting an Aging Life Care Management Agency – Create All Staff Job Descriptions Before you Launch

August 21, 2016

Organizational Design means you see the future needs of your geriatric care management business when you start the business. You begin as an entrepreneur- a one-person shop doing every job. You are the marketer, geriatric care manager, data entry person and billing clerk. You play all the instruments in your orchestra.

As you grow you will hit a wall and your one-woman orchestra will start to sound screechy.

How to you avoid this? Plan ahead and have the job descriptions of all the jobs you yourself are doing in the beginning of your boutique practice and know when to hire new employees. Here are some benchmarks to hire this aging Life or geriatric care manager

When will you have to hire a geriatric care manager to replace you.

1.     When your financial forecast  tells you when you will make a profit you need to hire a geriatric care manager

2.     When your caseload exceeds over 7 heavy care cases plus light and medium so that you cannot give enough time to these complicated cases to do an excellent job and keep your clients.

3.     When you yourself as director are overwhelmed, on the point of burnt out and doing a dropping many of the plates you have to keep spinning in the air

If you have the job description of the employees you will need to hire and the recruiting steps to hire, you will not be scrambling at the last minute. This takes you using organizational design and preparing all job descriptions and recruiting plans at the beginning of your business, not when you desperately need a new employee to grow and replace you.

Filed Under: Aging Tagged With: aging life and geraitric care manager, aging life care, care management, Geriatric care management operations manual

Do You Have Clients’ With the ” Only Daughter Syndrome”

May 27, 2016

 

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Aging Life or geriatric care manager often encounter “the only daughter” syndrome. They understand this diagnosis and have tools to work with the problem. A crucial tool- is the Whole Family Approach. Learn More about “The Only Daughter” syndrome in this You Tube and find out more about the care manager tools you must have to solve any aging  family/client problem in Care Managers Working With the Aging Family  Jones and Bartlett- now out in Kindle.

Filed Under: Aging Tagged With: care management

Don’t Fly in Your Nightgown to Meet Mom in the ER- Get a Geriatric Care Manager

April 12, 2016

 

The perfect solution to the trails of a long distance care is an Aging Life Geriatric Care Manager  . They can find stable home care miles away and make sure it stays stable. These aging  experts in aging can relieve caregiver burn out by supervising the entire care situation, making sure shifts are covered, so the long-distance or local care provider is not getting crisis calls.

These aging life care managers will act for the long distance family if an emergency occurs, so they don’t have to rush out in their nightgown with acid reflux or fly on pricy last minute flights to be in the hospital with an ER admission.

If you are a geriatric care manager  or want to learn more- read Julie Menack’s Chapter on Tools The Care Manager Can Use with the long Distance Family-  Care Manager’s Working With the Aging 

Filed Under: Aging Tagged With: care management, care manager, geraitric care manager, Handbook of Geriatric Care Management 4th edition, long distance care provider

Concierge GCM Services Like a 5 star hotel

October 16, 2015

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Concierge GCM services are like a 5 star hotel

1.   Make a commitment to service whatever that means.

2.   Answer the phone within 2 rings

3.   Make sure the GCM doing the initial assessment is there with a day.

4.   Make sure that person is “ the best’ A Certified Care Manager board certified, educated, trained and qualified to assess an elderly or disabled person’s situation and recommend and monitor needed services.

M Do not give into the the VIP Syndrome .Follow the ethics and standards of practice of your profession while offering exceptional service

5.   Offer Services/ Products that the concierge client wants and desires example VIP Care Management

6.   Provide rapid callbacks and a higher level of personal interaction.

7.   “Total care management platform.” It’s the Rolls Royce model of geriatric care management.

8.   Care Management staff is more than gracious, always smiles

9.   Care staff is impeccably dressed and caters to clients’ needs and wants – directed by the geriatric care manager’s care plan

Learn More

Join me for my new free webinar 

 

 

 

 



 

 

 

 

Filed Under: Aging Tagged With: care management, concierge aging clients, concierge clients, geriatric care manager

Adding Geraitric Care Management to Senior Non Profit-Market Anaysis

August 26, 2014

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. Defining your customer base, referral sources

A non- profit considering the addition of for profit geriatric care management agency is mashing two cultures. Will they fuse? Begin my doing a market analysis .

The first thing that a non profit would be wise to do is to define the customers they wish to serve with a possible new private care management practice. These aging customers and their adult children will purchase your product of geriatric care management services. You start by defining the ideal client who will pay for and can afford your GCM services. In essence this will take creating a new business plan for your GCM for- profit business, to complement the business plan for your existing non- profit agency. 

The market analysis includes a definition of the target client’s age, income, family structure, and level of chronic care needs. Income becomes an important criteria, as care management services are almost entirely private pay – which is a significant difference for most non-profit organizations.

I can’t overstate the importance of this shift, as your non-profit would now be providing care management services to a clientele largely made up of households with income greater than $100,000 up to $500,000 or more. Your new GCM business would need to attract clients who have an average income level in the top ten percent.

 

Filed Under: Aging Tagged With: care management, geriatric care management, non profit, senior non profits

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