Cathy Cress

Expert in Aging Life and Geriatric Care Management

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How to Sell Adult Children Care Management Products To Sooth Caregiver Pain

September 6, 2021

How to Sell Adult Children Care Management Products To Sooth Caregiver Pain

October 6, 2021 (Edit)

Concierge Adult Children Call you When They are in Caregiver Pain

When Adult Children call you they  are  looking for a product to sooth  their caregiver pain. They see you as as a nurse practitioner or doctor who can prescribe the right painkiller to stop their caregiver anxiety, burnout, strain. They do not see Geriatric Care Managr as a pain killer because it is not a profession known like nurse practioner or doctors. They think you will have a specific care management  product to sooth their caregiver  pain.

Family caregivers have a pain -point from a particular parental crisis 

-like their Mom  cannot climb steps and needs to move , their Dad has dementia and is wandering. Their aunt is going in the hospital and need care afterwards- but the child lives long distance, their mother in law has fallen and need 24 hour care provider and they do not know how to find one, their loved want cannot drive anymore and need non medical care to help her remain at home. You need a menu of products that will offer  multiple choices for  each of the -each of the varied pain points the adult child  who calls suffers.Like when you shop in the detergent isle of your grocery store. You do not need all detergents but the one you choose & need , like enviormental friendly beacuse you are living in a drought and water your garden with grey water from your washer.

 

 

Concierge Client’s Who Can Afford You Need VIP Pain Products

Concierge customers are sadly the only customer who can afford you because Medicare does not cover long term care and, in an age of income disparity, 75% of all wealth is held in the hands of the upper 10%. They will choose you -the geriatric care manager over your competition

if you have a menu of  pain-point  products and Four Seasons services to deliver those products- rivals do not have.

Products make sense to a high-end customer who is brand /product oriented in purchasing anything that reflects who they are. Think Gucci purses, Rolex or Montblanc watches Dior dresses.

All  care management customers in upper 10% relate to products not peace of mind

 

Join Me in My Latest Free Webinar

October 5, 2021

Join Me in My Latest Free Webinar

How to Sign Up New Client When Adult Child Calls In Pain  

November  2th 2021

 

Time 2:PM PST -3:30

Learn in this webinar:
Why adult Children Purchase Products to Sooth Their Pain with Aging Parent

Why Sell VIP Products rather than Geriatric Care Management
Why VIP GCM Clients prefer GCM Products
How to Develop a 4 Season Menu of Products

VIP Products to Add to your Menu of Services

VIP services to Add to your Products

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GCM ‘s Using Paper Bad Business Decision

 

Some care managers still function on paper instead of using a care management database. That is a

bad business decision.

You need to give clients gold standard service. To retain them arm your care man

agers  with the most user-friendly fully loaded client database makes their concierge care so much easier to deliver. This gives your business a more profitable bottom line in running a business. So spending money on a client database makes  you more  money

What are the advantages?

1.Using a database rather than paper will increase your revenue by 30%. You enter case notes and billing in real time rather than hours later when you get back to the office, when you forget exact billing time.

2.Improves the quality of care… for your client by being able to quickly document and used the saved time for working with you client.

3.Speed and Efficiency. ..when a team member needs to share client information with other team members, it should be easy and a database makes this sharing fast

4.Improves communication… between you as a care manager and other healthcare professionals you work with in the community

5.Saves time and money… getting rid the extra work and time of double entry,

6.Legibility and Accuracy. .. enhancing the readability, availability, and easy accessibility of information

7.Comply with courts …if your notes are requested by the courts they are readable and organized  as geriatric care managers work with many dysfunctional families where there is often  fiscal or physical abuse  ending in the courtroom

8.Protect the environment … by not generating tons of paper which is critical now with climate change

9.More Space…  Computerizing a paper system can create additional space, as there is no longer a need to store a large volume of paper records or files. …

10.Reduces cost… by not paying for storage space to keep 7 years of client information in written form for IRS requirements

Watch My Latest Tech Soluations webinar

Smart TECH Solutions to Wire Your Care Management Business for Profit to Find out How Care Management Technology Can Help You Stop Drowning in paper

 

 

 

 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, ALCA software, ALCA TECHNOLOGY, Benefits of Geriatric Care Management Software, Blog, Care Management Organizational Design, client database, Families, FREE WEBINAR, GCM Software, GCM technology, Geriatric Care Management Business, Geriatric Care Management Software, Geriatric Care Manager, geriatric social worker, iHealthHome, My Junna, nurse advocate, nurse care manager, Software for geriatric Care Managers, technology for GCM, Technology for Geriatric Care Managers Tagged With: aging family, aging life care manager, aging life GCM technology, ALCA technology, business, care management, care manager, care manager technology, caregiver, Caretree, case manager, GCM client data base, geriatric care client data base, geriatric care management software, geriatric care manager, IHealthHome, Jewel Code, My Junna, nurse advocate, nurse care manager, paper documentation, paperless office, products, Webinar ALCA, webinar GCM technology

GCM TECHNOLOGY-RIGHT CHOICE FOR A CLIENT?

July 26, 2021

 

GCM  Job -Help Seniors use Technology

Your job as an aging life or geriatric care manager is to make sure that the technology device like an tablet or e reader device really works for the older client . Does it work at their level of care -or work well at all.

Why- because aging clients need technology to help with both the isolation and lonliness of aging, to increase their quality of life, connect with their family- But the device has to be easy to use for this non- native group

Features of Senior Tech That make it Easy to Use

So what do you do when you recommend a technology like a tablet or e book??  .You are not a tech geek- so how will you choose the right  tech product?

 Features to consider when recommending an e-book reader to a client include size of screen, ability to magnify font, type of display, including contrast, glare, and backlighting, ease of navigation, ease of downloading (e.g., wireless, wifi, or computer connection with decreasing preference), and battery life. E-book readers are now available from Amazon (the Kindle), Sony (Sony Reader Digital Book), Barnes and readers? and Apple (iPad)

But many seniors need hands on help is using these tech devices.

A recent survey from AARP, conducted last  September and October, highlights the quandary. It found that older adults boosted technology purchases during the pandemic but more than half (54%) said they needed a better grasp of the devices they’d acquired. Nearly 4 in 10 people (37%) admitted they weren’t confident about using these technologies.

A group in Philadelphia created Generations on Line to help seniors learn to use technology. During COVID this became to such more important to reduce the isolation and lonliness of seniors during shutdown. But they also developed a  program to help families teach an older adult how to use tech devices

To learn more about  GCM’s and technology, look at Dr. David Lindeman and Julie Menack’s  new aging technology chapter in  the 4th Handbook of Geriatric Care Management 

Join me in my newest FREE Webinar Today

6 Smart TECH Solutions to Wire Your Care Management Business for Profit

WHEN  Wednesday, August 25th, 2021

WHAT TIME_2 PM-3:30 PM Pacific Standard Time

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Presented by Cathy Cress MSW – Handbook of Geriatric Care Management

We will Cover

Critical software programs that make care management information flow

  • with 1-1 interviews with CEO’s of 3 major care management software platforms Caretree ,IHealth Home  My Junna,

What you need in a website

Why you need content marketing

  • With interview with Natasha Beauchamp who develops both websites and content marketing forALCA members

What are easy-to-use social media sites

 

Find out More

F]

 

 

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Filed Under: Aging, aging life care manager, Aging technology, Black Entrepreneur RB, Black Entrepreneur RN, Black RN, Black Travel RN, GCM Start-Up, GCM subscription model, GCM technology, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Gero Technology, Long Distance Care technology, nurse advocate, nurse care manager, Seniors Technology Coaching, Teaching seniors aging technology, technology for long distance care, Technology for seniors, Webinar COVID Safety Tagged With: aging family, aging life care manager, aging life GCM technology, aging technology, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black RN's, Black travel nurses, care manager, case manager, critical success factor For GCM or Aging Life business, easy senior technology, GCM technology, geriatric care manager, New York Times Health Blog, nurse advocate, nurse care manager, quality of life senior tech, teaching seniors technology

What is Long Distance Technology — How & What Way to Evaluate?

July 21, 2021

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The Challenge For The Right Aging in Place Technology

Aging life and geriatric Care managers must challenge themselves to think about a new paradigm of caregiving for elders that includes technology-based tools. especially with long-distance care providers  In order to be able to recommend products for a client, the care manager should be aware of and be willing to experiment with currently available products. It is also important for the care manager to have a process based on specific criteria to evaluate the technology.  David Lindeman PHD GCM Julie Menack co-authors of the chapter Technologies That Support Aging in Place, in the Handbook of Geriatric Care Management  suggest you use these benchmarks. Lori Orlov , another titan in the field of Senior technology recommends these  new senior long distance guidelines

Benchmarks for Technology Tools for Long-Distance Care Providers

·      Efficacy—Does the technology perform substantially according to expectations?

·      Return on investment and cost-effectiveness—Does the end result justify the means?

·      Ease of use—Do the care providers, family members, or elders using the technology day to day find it intuitive and user-friendly?

·      Low maintenance—Does the solution require significant time and resources to maintain?

·      Improved accountability—Does the solution help the care provider to improve accountability and quality of care?

·      Connection, Contribution, or Legacy? – Does the technology support the client’s feeling of contribution and connection to their family, community, or society?  Does the technology allow the client to transmit their experiences to future generations?

Monitoring sensors

Sensor products can check a number of items within a house: motion patterns, stove on/off status, carbon dioxide or carbon monoxide levels, air quality, and presence of smoke or fire. They can also lock doors and control other items in the home remotely.

Daily activity monitoring. Activity sensors can be placed on the refrigerator, stove, door, and other objects around the home. Your relative may also wear a watch that monitors activity. You can allow caregivers and physicians to access the data. Set up notifications to be delivered by e-mail, text, or mobile app.

Example: Live!y, $50 plus $28 per month.

Video monitoring

Cameras can monitor an individual’s activities of daily living and provide caregivers with direct video feed on a smartphone, tablet app, or the Web to check on the status of a family member.

Wireless systems. Cameras can be viewed remotely from a smartphone or computer. You may be able to get video motion alerts and the ability to pan and zoom.

Example: Netgear VueZone, $130 and more plus service that costs up to $100 monthly.

 

Join me in my newest FREE Webinar

6 Smart TECH Solutions to Wire Your Care Management Business for Profit

WHEN  Wednesday, August 25th, 2021

WHAT TIME_2 PM-3:30 PM Pacific Standard Time

SIGN UP

Presented by Cathy Cress MSW – Handbook of Geriatric Care Management

We will Cover

Critical software programs that make care management information flow

  • with 1-1 interviews with CEO’s of 3 major care management software platforms Caretree ,IHealth Home  My Junna,

What you need in a website           

Why you need content marketing

  • With interview with Natasha Beauchamp who develops both websites and content marketing forALCA members

What are easy-to-use social media sites

 

 

Find out More

 

Sign -up

Sign Up in white background. 3D Illustration.

 

 

 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, nurse advocate, nurse care manager Tagged With: aging family, aging in place technology, aging life GCM technology, aging parent care, aging parent crisis, aging technology, Center for Aging and Technology, Family Caregivers using technology, geriatric care management technology, technology for caregivers

GCM TECHNOLOGY-RIGHT CHOICE FOR A CLIENT?

July 3, 2015

PDF-Cover-of-11-10-12My-Geriatric-Care-Management-Agency.jpg

 

 

Your job as an aging life or geriatric care manager is to make sure that the technology device like an tablet or e reader device really works for the client . Does it h work at their level of care -or work well at all. The New York Times health blog tells a tale of a researcher that found  a tech product for his Mom that really seemed to fails most tests

 

So what do you do when you recommend a technology like a tablet or e book??  .You are not a tech geek- so how will you choose the right  tech product?

 

 Features to consider when recommending an e-book reader to a client include size of screen, ability to magnify font, type of display, including contrast, glare, and backlighting, ease of navigation, ease of downloading (e.g., wireless, wifi, or computer connection with decreasing preference), and battery life. E-book readers are now available from Amazon (the Kindle), Sony (Sony Reader Digital Book), Barnes and Noble (the Nook) and Apple (iPad)

 

To learn more about  GCM’s and technology, look at Dr. David Lindeman and Julie Menack’s new aging technology chapter in  the 4th Handbook of Geriatric Care Management , coming out this September

Filed Under: Aging Tagged With: aging life GCM technology, critical success factor For GCM or Aging Life business, GCM technology, New York Times Health Blog

Aging Life GCM Critical Success Factor#6 Train to Retain Clients

June 23, 2015

PDF-Cover-of-11-10-12My-Geriatric-Care-Management-Agency.jpg

Filed Under: Aging Tagged With: aging life GCM technology, billing in the field, customer engagement model;, GCM Training, retain GCM customers

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