Cathy Cress

Expert in Aging Life and Geriatric Care Management

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Care Managers in End-of-Lift- What is their Role?

January 19, 2023

 

Care managers at end-of-life

Care managers at end-of-life don’t just meet dying patients and their bereft children in the emergency room.

Care Managers at end-of-life can bring in Death Doulas to help the family caregivers follow through with what hospice has taught them as caregivers of their loved ones. Or they themselves can be certified as Death Doulas  to help the families through the caregiver journey for a job they never were trained for whole they grieve at the same time

Care Managers play a big role in end-of-life issues. They are their navigators through all five stages of dying, many times long before palliative care or hospice is called. Often GCM’s can help the family and client to bring in hospice or palliative care.

 The final passage through life can be emotionally charged.  If the family is following a long labyrinth to the end, the blind alleys may be blocked by cultural, religious, and moral beliefs. Care managers can find an opening through this maze.  Money, family dynamics, and fear of dying can all explode a fraught crisis of care in dying. When important end-of-life decisions need to be made, the stress of the responsibility and the seriousness of the situation can break a wave of distress fear, and anxiety over the “whole family system” of the dying elder. The geriatric care manager specializes in this whole family syst

 Care Managers  in end-of-life often help facilitate throbbing discussions and facilitate family members coming together t

Care managers at end-of-life

Sign Up for our new Webinar Deliver a Good End of Life 9 Steps to Death &Dying

Care managers AT end-of-life

Hospice trains the family of the dying person to be the caregivers only once, but their primary focus is the dying person. Death doulas are an adjunct to the medically trained professionals in hospices. They reinforce hospice training. ( For example  fear family has of giving morphine in a needle  in spite of training )Death Doulas give emotional support to the patient and family of the dying person and sources respite, support groups, and help with caregiver burnout for the family, among other caregiver issues at death, They are an alternative to the medicalization of death in the US, described by Atul Gawande. Care Managers at end of life can work well with Death Doulas. We will feature an interview with Patty urban a Death Doulas and a geriatric care manager and member of ALCA

Join Us

Learn About Death Doulas

Upcoming Free Webinar

Deliver a Good End of Life 9 Steps to Death &Dying

Jan 24, 2023, 02:00 PM Pacific Time (US and Canada)

 SIGN-UP 

 

We will feature an interview with Patty Urban a Death Doulas and a geriatric care manager and member of ALCA

FIND OUT MORE 

 

Death Doula

Learn

What is a death doula?

what exactly does a death doula do?

Do Death Doula work with Hospice, Care Managers, or just families

Is there a Charge

How can I contact a Death Doula

How can a care manager be trained as a Death Doula

Patti Urban, a Certified Dementia Practitioner, Senior Advisor, and End of Life Doula, is the owner of Aging Care Planning Solutions, a geriatric care management and end-of-life planning practice.

Description

Deliver a Good End of Life- Atul Gawande

9 Steps to Add Death and Dying to Your Care Management Agency

 

Serve Your Client until Death Do You Part
Join me on January 24 2023 and learn why End of Life Services re a perfect new service for care managers

Care managers at end-of-life

Learn to guide the patient/family through the five stages of death. Understand how to help clients be active participants in their care. Give the family caregivers tools to manage care. Find out how to provide family-centered care to caregivers and families. Learn to choose the right support services for the client through all stages of death.
Introduce Hospice and Palliative care to the client earlier and work with their team and a Death Doula for non-medical support
Discover the role of Death Doula at end of life.

  • Serve Your Client Until Death Do You Part

     In this 1 ½ -hour webinar you will learn how to

     1. Transition the patient/family through the five stages of death

  •  2. Help clients be active participants in their care               3. Give the family/caregiver tools to manage care4. Provide family center care to caregivers and family5. Choose the right support services through all stages of death6. Introduce Hospice and Palliative care and work with their team
  • 7. Understand the Role of the Death Doula

Time

Jan 24, 2023, 02:00 PM Pacific Time (US and Canada)

SIGN-UP 

 

 

Gwendolyn LAZO Harris MA, CT, Seniors at Home, San Francisco and Diane LeVan MA both highly expert care managers, created a seminal chapter on  End of Life Care Manager in my book Care Manager’s Working With the Aging Family  

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, care manager, case manager, Death and Dying Care Management, death and dying care manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, ife care manager, nurse care manager Tagged With: aging life and geraitric care manager, Care managers in end-of-life, death and dying, end of life care manager, geriatric care manager, Hospice Care, hospice for elderly parent

Best Tool to Give the Family Holiday Hope

November 14, 2022

images_20141216-184443_1.jpg

 

Hope is the Best Tool on the Holidays !

How do you give the family Holiday Hope? During Christmas and Hannaka family caregivers, especially in the dysfunctional family can be drinking or numbing themselves from the pain of caregiving. They will ruin the holiday celebration in one way or

another. Maybe they are drugging themselves with the telly or abusing prescription drugs. Depression and anxiety ( rife among caregivers) are predictors of increased alcohol use.  

Upset

Social isolation, which is experienced by some caregivers, is also predictive of increased alcohol use.

Low angle

How do you Give the Family Holiday Hope? How do you as a geriatric care manager change the script for these aging dysfunctional families – family caregivers and older members who are supposed to care for but can’t? How does a professional GCM make the characters transform? 

 

It’s actually simple –but loaded with skill- give them hope. You need to use yourself to give them hope that things will change. It’s the best tool in a geriatric care manager toolbox- especially on and after the dreaded holidays.

 Use of Self

To give the family holiday hope the use of Self is perhaps the most powerful tool for geriatric care managers. The use of Self provides families with guarded optimism. GCMs have to offer a vision of the future that is based not only on a desire for hopeful outcomes. This has come from our own clinical knowledge and belief that change to their nasty crippled, family

system is indeed possible.

By being direct, empathetic, and

nonjudgmental, we become a holding bay for

stressed caregivers, creating a place of safety, 

confidentiality, consistency, and support.

Finally, give the family holiday hope by GCM’s offer our clients a model of

perseverance. By giving up on the possibility of

positive change and by exploring all options,

the GCM enables families to feel that, regardless of the outcome, they have done all that they can to support the older adult.

Be like Judy Garland  on the holiday offering hope


Have yourself a merry little Christmas.                         
Let your heart be light

        From now on
our troubles will be out of sight

Give the” Merry Christmas – next year

Give the Family Holiday Hope

SIGN UP FOR MY HOLIDAY WEBINAR –

Give the Family Holiday Hope

Get Ready for the Holiday Rush

WEDNESDAY, November 16th, 2022, FROM 2 PM – 3:30 PM PST

 Learn how to create!

  • Pre-Holiday Social media campaigns to reach worried caregivers
  • Pre- Holiday-Materials about the warning signs that a parent needs help
  • Pre-Holiday Marketing to help you sign up families who might face a serious decline in aging parents
  • How to sell services to desperate post-holiday callers from Normal dysfunctional & long-distance family
  • How to use tools to contain holiday chaos & arrange care in festive family fright
  • How to move the family to New Year’s stability
  • Give the Family Holiday Hope
  • Position Your Agency ahead of Care Managers who do not have great pre-holiday marketing campaigns and lack the clinical skills how to work with Adult Children and families during the chaotic aging family holiday visit when adult kids find their aging parents need care
  • Featuring

 Cathy Cress MSW author of the Handbook of Geriatric Care

Management        

 

SUBSCRIBE TO MY YOUTUBE CHANNEL GERIATRIC CARE 1

Filed Under: Aging Alcohol Abuse, caregiver, Caregiver Burn Out, caregiver burnout, caregiver mental health, CAREGIVER RESOUCES, Dysfunctional aging family, Dysfunctional Family & Holidays, elder care manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Holiday season, Loneliness, Long distance caregiver, Therapist Specializing in Aging Tagged With: aging life and geraitric care manager, aging life care manager, aging parent crisis, alcohol on the holidays, Alcolhol abuse in the elderly, care manager, case manager, dysfunctional family, geriatric care manager, geriatric social worker, Have Yourself a Merry Little Christmas, Holidays Crisis in aging family, holidays with aging parents, My Dysfunctional Family, nurse advocate, nurse care manager, Use of Self

The Holiday Season is Upon Us & Can Be Caregiver Hell

October 21, 2022

Adult children usually see their elderly parents soon on Christmas, Hanukkah, and Thanksgiving- all major holidays.

The Holiday Season is upon us. Thanksgiving, Hannukkah, and Christmas are all coming up when families gather around ritual gatherings. Adult children can notice their aging parents’ struggling with memory, and speech, and preparing those ritual meals. Then midlife siblings may be alarmed by any behaviors that threaten the normal order they always experienced.

When The Holiday Season is upon us ,the discussion will turn to aging parents. Thanksgiving usually involves alcohol. With a normal family, discussing this when alcohol is involved may or may not be a good idea. In an aging long-distance family, this would be the time to set up a family meeting via teleconference or Skype when everyone is sober. You could just ask everyone if would gather ideas and you can discuss it at that time.

With elderly parent’s decline- everyone’s independence is threatened and anger and frustration can be rampant.

If adult siblings did make a  visit to elderly parents before Thanksgiving, it could have been bitter or sweet or it was just plain scary. This is why it is best to set up a post-thanksgiving meeting with all the siblings to discuss care, not when people are drinking more than they should on Thanksgiving.

 

 Adult children may decide they must intercede or offer direct help, even if it is rejected. Then family members who do not live nearby become long-distance care providers, joining 7 million others in the US.

Offer to Facilitate a Telephonic Family Meeting After Thanksgiving

The frightening part often happens when you haven’t seen an aging Mom or Dad for a while. If midlife siblings live long distance, making an occasional visit can set off alarms, especially if they find aging Mom or Dad has gone downhill. If they call you, offer to facilitate the call using your family meeting facilitation skills, to create an agenda with the family, and keep everyone on the topic of parental care in the here and now, rather than fracturing into an argument about the past or old family wounds. With a care manager as a facilitator, they will find your value.

Get Ready for the Holiday Rush
    • SIGN UP FOR MY HOLIDAY WEBINAR –

      The Holiday Season is upon us

      Get Ready for the Holiday Rush

      WEDNESDAY, November 16th, 2022, FROM 2 PM – 3:30 PM PST

       Learn how to create!

      • Pre-Holiday Social media campaigns to reach worried caregivers
      • Pre- Holiday-Materials about the warning signs that a parent needs help
      • Pre-Holiday Marketing to help you sign up families who might face a serious decline in aging parents
      • How to sell services to desperate  post-holiday callers from Normal dysfunctional & long-distance family
      • How to use tools to contain holiday chaos & arrange care in festive family fright
      • How to move the family to New Year’s stability
      • Position Your Agency ahead of Care Managers who do not have great pre-holiday marketing campaigns and lack the clinical skills how to work with Adult Children and families during the chaotic aging family holiday visit when adult kids find their aging parents need care
      • Featuring

       Cathy Cress MSW author of the Handbook of Geriatric Care

      Management        

      The Holiday Season is upon us.

       Find out more about how an Aging Life or Geriatric Care Manager can help.

  • Subscribe to my YouTube channel, Geriatric Care Management, at www.youtube.com/channel/UCaoHdozwS0RvKD23YPpuHIw

  • Visit my website at cathycress.com/

  • Follow me on Twitter at twitter.com/cathyjocress

Filed Under: Aging, Aging Alcohol Abuse, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, Christmas webinar, Dysfunctional Aging Familu, elder care manager, Families, Filial Crisis, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Grandchild gifts for grandma, Hanukkah Webinar, Long Distance Care, Long Distance Care Holidays, Marketing aging life care, Marketing during Holidays, marketing pitch, Marketing Strategy, marketing to long distance adult children, Nearly Normal Aging Family, New Years, nurse advocate, nurse care manager, Thanksgiving with Dysfuntional Family, Webinar ALCA GCM, Webinar care managers, Webinar COVID Safety Tagged With: aging family, Aging Life, aging life and geraitric care manager, aging life care, aging life care manager, alcohol on the holidays, Black, black aging family, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black RN's, Black travel nurses, care manager, case manager, crisis with aging parents, drinking on labor day, geriatric care manager, holidays with aging parents, Holidays with midlife siblings, Nearly Normal family inquiry holidays, nurse care manager, Thanksgiving Webinar, Thanksgiving with aging parents, Thanksgiving with dysfunctional family, Thanksgiving with midlife siblings

Do You Want a new Affordable Geriatric Care Management Manual ?

June 23, 2022

New Low-Cost Subscription To Purchase My Affordable  GCM Operations Manual

Introducing my new affordable subscription model , giving entrepreneurs and professionals who want to start a care management agency an affordable Care management manual a low-cost way to begin or grow their business.

You can now purchase my Affordable Care Management ManualGeriatric Care in its 5th edition at a low-cost monthly subscription price. You can pay a small amount monthly and access the entire manual online to learn how to deliver 15 key geriatric care management products services step by step

The Features of my subscription price for my affordable Care Management Manual
15 Care Management  Services or Products
A separate Forms Manual with 54 integrated forms  
Electronic PDF so you can edit.

 

Check out my cost-effective subscription program  which allows you to pay $65.00 a month for 11 months and access the entire manual  online

 

 

 

 6 reasons why your start-up business or restart GCM/ALCA  business needs my affordable operations manual.



 1.  My Affordable Care Management operations manual through a monthly subscription will create and maintain the highest quality of gold standard service /products in your business.

 

2. My Low-Cost Care Management Operations  Manual through a monthly subscription, becomes the primary tool for training your employees.

3.  My Care Management operations manual through a monthly subscription, creates more time for the owner, by giving you written procedures for your business.

 

4.  My Care Management Manual using my monthly subscription makes your business scalable thus allowing you to expand, open new sites and cover new areas.

5. With my Affordable Care Management Manual through a monthly subscription,you can make your care management agency more scalable to easily expand and grow your to a second office as the manual gives you a turnkey operation.

6. With my Care Management Manual through a monthly subscription, you Can Sell your GCM Business atTwice the Amount.

Find out more 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, Care Management Products, care management start-up, elder care manager, Families, GCM Operations Manual, GCM Start -Up, GCM subscription model, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, nurse advocate, nurse care manager, Operations Manual, START UP Tagged With: 5th edition GCM OPERATIONS MANUAL, affordable Care Management Manual, aging family, aging life and geraitric care manager, aging life care manager, aging life care start up, aging life or geriatric care manager, aging parent care, aging parent crisis, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black RN's, Black start-up geriatric care management, Black travel nurses, business start up, care manager, case manager, GCM Operations Manual, GCM Subscription Plan, geriatric care manager, low-cost operations manual, My Geriatric Care Management Operations Manual, nurse advocate, nurse care manager, start -up elder business, start-up aging business, Subscription Model

Confused about Care Manager Technology?

June 2, 2022

iStock_000057381852_Medium.jpg

Beware of Paper

Still function on paper?

 

What care management database should you use? Some care managers still function on paper instead of using a care management database. That is a bad business decision. You need to give clients gold standard service to retain them . When you make the right choice of what database to use you will arm your care managers with the most user-friendly fully loaded client database making that gold standard concierge care so much easier to deliver. This gives your care management or homecare agency a more profitable bottom line in running a business. So spending money on a client database makes stock-photo-2811391-three-business-persons-working-with-laptop-in-sunny-office.jpg more money.

What Care Management databases are the ALCA Choices?

What care management database should you use? Some care managers still function on paper instead of using a care management database. That is a bad business decision. You make 30% more money by ditching paper and using a care management database, You need to give clients gold standard service to retain them. When you make the right choice of what database to use you will arm your care managers with the most user-friendly fully loaded client database making that gold standard concierge care so much easier to deliver. This gives your care management or homecare agency a more profitable bottom line in running a business. So spending money on a client database makes more money. Jewel Code has been around for many years.

More recent additions of databases that make information flow

Databases makes information flow.

Caretree and ihealthhome  My Junna are the newest product. Care managers and ALCA managers are fans of  Clear Care, which offers staffing if you also have private duty home care but is not user-friendly for geriatric care managers.  If you are a geriatric or aging life care manager or a private duty home care agency doing geriatric care management- which  GCM Software should you use and why. Find what you need in your client database and check out each product to see if it has what you want.

 

 

What  Should a GCM DatabaseDo For You?

Here is a list of what a care management database should do for you

 

  • database makes information flow
  • Track all client information
  • Create and update a care plan
  • Create a client activity log
  • Tracks billable hours
  • Document client activities
  • Interface with a calendar for client and care manager appointments
  • Track client referrals
  • Track guardianship information
  • Track medications
  • Reconcile medications
  • Create a client face sheet with all demographics
  • Create a caring community
  • Turn phone calls in casenotes&billing
  • Upload documents and pictures
  • Do real-time updates
  • Be HIPPA compliant
  • Store historical client records
  • Create reports and export data
  • Create medication and text message reminders
  • Add custom patient field
  • digitalize patient paper records
  • go paperless
  • interface with care providers in the home via phone
  • Increase billing by making it easy to bill in the field
  • Patient portal
  • Have a calendar

    What Care Management Data Base to use?

    Join me for my Latest Webinar

    Smart TECH Solutions to Wire Your Care Management Business for Profit

  • Hear the Care Management CEO’s of GCM software tell you what are the features and benefits of their software
  • WHEN  Wednesday, July 5, 2022WHAT TIME_2 PM-3:30 PM Pacific Standard TimeSIGN UP
  • Presented by Cathy Cress MSW – Handbook of Geriatric Care Management\\
  • We will Cover       

    What care management database should you use?

    What you need in a website

    • Why you need content marketing
    • How to shoot videos for your agency
    • interviews with CEO’s major care management software platforms
    • What are easy-to-use social media sites
    • How to shoot videos for your agency
    • Critical software programs that make care management information flow
    • What you need in a website
    • Why you need content marketing
    • with 1-1 interviews with CEOs of major care management software platform 1-1 interviews with CEOs of major care management software platforms
    • interview with Natasha Beauchamp on content marketing  forALCA members

    SIGN-UP

    What care management database

    What are care management databases for VIP clients?

    Do You Know The Best Phrases To Attract VIP Care Management Clients? Click Here for FREE Download!

     

    Sign-up for my Free White paper to learn to use the copy & keywords to sign-up for  home care or care management Concierge-VIP Clients who can afford  care management & home care as Medicare does not cover long term care

     

     

     

     

     

     

Filed Under: Aging, Aging Life Care, aging life care manager, ALCA database, ALCA software, ALCA start-up business, ALCA TECHNOLOGY, Blog, Care Management Software, Caretree, client database, database, Families, GCM database, GCM Software, Geriatric Care Management Business, Geriatric Care Management Software, Geriatric Care Manager, geriatric social worker, IHealth Home, Jewel Code, My Junna, Natasha Beauchamp, nurse advocate, nurse care manager, Social Media for Care managers, Software for geriatric Care Managers, Software gor GCM's, start-up, technology for GCM, Technology for Geriatric Care Managers Tagged With: aging family, aging life and geraitric care manager, aging life care manager, aging parent care, aging parent crisis, ALCA database, ALCA technology, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black Heirlooms, Black Nurse Entrepreneurs, Black RN's, Black start-up geriatric care management, Black travel nurses, care management data base, care manager, care manager database, care manager technology, Caretree, case manager, elder technology, GCM client Database, geriatric care management software, geriatric care management technology, geriatric care manager, geriatric care manager software, IHealthHome, Jewel Code, My Junna, nurse advocate, nurse care manager

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