By adding geriatric care management to your private duty home care agency, your new clients will understand the solutions and path to hope you bring beyond home care. This offers buy in to your agency, customer satisfaction and trust in your service.
The care planning process a geriatric care manager does can be vital to families particularly in the early stages of caregiving. Most families do not understand the needs and problems of the older adult. or the costs associated with these options. They are under terrible stress because they feel out of control. The care manager will explain the problems solutions and cost at a one to one care planning meeting. This make new families and clients feel in control and have hope, which is vital to keeping the case long term. GCM becomes their trusted guide.
A geriatric care manager sorts all the problems in the case and come up with important solutions in a care plan they use that to explain what is needed for the client. She is very much like a detective- a professional Sherlock Holmes, solving the case for the very confused, desperate family.
Providing a care plan and opportunity for discussion and buy-in among family members can therefore be an important step in educating, starting initiating, modifying, or continuing PDHC services.
Increasing your bottom line is one major reason to add GCM to your PDHC. In the 2013 Care Management Benchmark Study those GCM’s who owned a home care agency made 4 times the revenue as all GCM’s. They were in the top 95% profit wise and- made double their revenue of geriatric care managers that had no home care component.
You will to capture billable hours in PDHC that were previously unbilled by your social worker and nursing staff who are doing many of the GCM tasks for free in your existing PDHC business. Plus – the geriatric care manager in your agency will offer a wealth of new valuable services to your home care clients and families and you will be able to bill for all those hours of services she/he spends serving your clients and their families .That equals in-depth expanded services for your potential and existing clients and a very increased bottom line.