I have been a Geriatric Care Manager for several years. I started with Cathy’s Handbook “Geriatric Care Management” in 2007. I have used Master Mind group and even hired a business coach for systems for a business. I increase my business over the four years with this business coach however, it just was not good for Senior Care or even Adult Children of Aging Parents. Then I found Cathy again. The “My Geriatric Care Management Agency Operations Manual” program was the piece that was missing from tool box of running an Agency. I had majority of the pieces in place however it was the language and each of her programs that was missing. I incorporated some of her ideas to supplement what I had in place. I was struggling with the getting Geriatric Care Management really up and running. I re-branded and using the language I learned from Cathy’s program. I can tell you that just this month I picked up FIVE new clients. Thank you Cathy and her team. If you are struggling like I was this program is the missing piece of your tool box for your business.”
I’m writing to highly recommend Cathy Cress. I’ve worked with Cathy for the past year and a half since purchasing both her manual and consulting sessions.In the time I’ve worked with Cathy, she has consistently gone above and beyond to insure the sessions were tailored to my needs. Her insight and recommendations were timely and grounded in her expertise and thirty plus years of experience. As well, Cathy makes learning a pleasure! She is quick to share anecdotes and examples that make the wealth of information and resources easier to grasp and put into action. I can not truly express my gratitude and appreciation for all of the time and mentoring Cathy provided! One of the best business investments I have made!”
Callie Haley Huffman MAT, CGCM, CCM
Marquee Concierge Care
Cathy’s coaching and training on Geriatric Care Management (GCM) is invaluable. It has helped us grow our GCM business faster and to a higher level. We really enjoyed learning from her. Cathy is widely considered as the key subject matter expert in GCM. She’s extremely knowledgeable and experienced in all aspects of GCM. I was impressed by her fast response with our questions and/or concerns. Her Operation Manual is like a bible for GCM. Mere words cannot express my gratitude towards Cathy, as her help has saved us considerable time and effort. I highly recommend Cathy, her training, consultation, and manual! It’s absolutely worth the investment to help grow business.”
Qiu Cho Quanhong
Executive Director, GCM, MGS, LNHA
Compassionate Community Care
1426 Fillmore Street, San Francisco, CA 94115
It is my pleasure to take a moment to recommend Cathy Cress, MSW. Whether you are new to the field of aging life care management or a seasoned veteran the wealth of knowledge that she brings to each and every discussions offers value.She has years of experience, insightful interventions and drive for her clients and their families to receive only the best care. It is as if she has written the book on how to be a successful aging life care manager, because she has, several. She is that rare educator that has walked the walk and has talked the talk. She can offer the aging life care managers the handles for advancing their clients care and can be translated into them having a successful business.”
Chris Kellogg, LSW
Working with Cathy to develop a geriatric care management business has been an amazing experience. Cathy is extremely knowledgeable in all aspects of geriatric care management and offers expert advice on sales and marketing techniques, financial forecasting, working with elderly clients, and so much more. Cathy is very personable and a pleasure to work with. I highly recommend Cathy to anyone looking to start, grow, or enhance their geriatric care management business.”
Rachel Deutsch, MSW, LST
Director of Geriatric Care Management at Health and Comfort
Between Cathy Cress’s lifetime of experience and the Geriatric Care Management manuals that she has created, I am feeling increasingly empowered to begin my business later this year. I look forward to our Friday morning sessions where Cathy shares her extensive knowledge and wonderfully warm coaching style. Cathy helped me to recognize and accept the need to extend my business start date which was important. A great business coach not only delivers sound business tools, but helps individuals challenge thoughts that may unproductive. Thankfully I found a coach who does just that. Thanks Cathy!”
In Care of Alice
I am pleased say Cathy operational manual has been a wonderful guide while starting my Geriatric Care Management Agency. The countless consultant hours alone gave me the understanding of what resources were needed, from start cost of my business, options regarding software, to what policies and procedures to use within our organization. The manual has provided me with assessment tools and care planning tools that will definitely help my organization provide effective care management services to the elderly. Cathy is a great consultant who has helped me remain focused and balanced while developing my business and juggling other responsibilities. I highly recommend using the operational manual as a guide for business, especially start ups. Also, tools such as the Cathy’s competition survey, marketing survey and Cathy’s book entitled Handbook of Geriatric Care Management are great resources to use now and future. Cathy is the business coach/business consultant I needed. I will always be grateful for the time and money she saved me during this process. Thanks so much Cathy for all that you do! I appreciate you!”
Patrice Harrison MSW
P. Harrison Case Management & Consulting, LLC.
Utilizing Cathy’s vast knowledge is not only smart but essential in starting a GCM business. The consultation that I received is worth every penny. She has walked me through the process from start to finish. It would behoove anyone interested in starting a Geriatric Care Management to use Cathy Cress resources and consulting if you want to be a professional provider. I like to tell people that she wrote the book. Thank you Cathy for everything you do!”
Ursula Jenkins, RN
Integrity Managed Care Systems
As a beginning, solo Geriatric Care Management practitioner, I found Cathy Cress’s Operations Manual to be tremendously valuable. The manual, coupled with Cathy’s one-on-one Skype training sessions and professional guidance and recommendations, provided me not only with essential operational procedures and professional tools but also helped me to see the big picture of all that is involved in creating a successful Geriatric Care Management business. I consider this manual and Cathy Cress’s books on the subject of Geriatric Care Management to be among the most important foundational elements of my Geriatric Care Management practice. Thank you very much, Cathy!”
This letter is in reference to working with Cathy Cress, MSW as a consultant helping Wexner Heritage Village to improve operations for its Geriatric Care Management program within our non-profit continuum of senior residential living and healthcare services. Through the Geriatric Care Management (GCM) Agency Manual developed by Cathy, this process has allowed our organization to develop the infrastructure of creating and maintaining a comprehensive, client-centered GCM program in Columbus, Ohio.
As a start-up program operating for only one-year, WHV Geriatric Planning Solutions is benefiting from working with Cathy in many specific key areas. We are re-defining our GCM products, developing policies and procedures to serve as the foundation of the “how to” operate, reviewing and refining our rate structures and budgets and finalizing our marketing plan to targeted audiences that will help us to continue to grow our program. While Cathy offers clients the expertise of her 30+ years of experience and a comprehensive and detailed operating manual, her most valuable asset is her willingness to help organizations to modify and adapt this process according to their current needs. Cathy’s “teaching style,” allows fundamental key strategic concepts to be incorporated in developing a GCM program but at the same time ensures that individual organizations can tailor it to their specific mission, vision and organizational goals.
The GCM manual serves as a guide and “map” and the training sessions provided by Cathy personally allow a fluid dialogue that will ensure that the all of the customer (organizational) needs are met. She provides essential modules that will help to ensure the following outcomes: customer satisfaction, efficient operations, positive health outcomes, and financial health. Cathy’s mission is that she will work with you until you have what is needed to operate the program fully and successfully.
I highly recommend Cathy Cress, her GCM manual and training.”
Gayle Rosen, MBA
GCM Director of WHV Geriatric Planning Solutions
I recently purchased Cathy’s Geriatric Care Management Policy Manual to assist me with the start up of our Geriatric Care Management (GCM) agency. The manual includes all needed programs, processes, assessments, care planning tools, contracts and many other tools specific to GCM. Just as valuable as the manual itself, are the many hours of time that Cathy spends with me one-on-one to review the manual in detail and to prepare me for every step of the operations. Cathy uses sample case studies to assist with the learning process and has made many recommendations for best practices that have saved me hours of time and money in research. I feel Cathy was instrumental in preparing me to successfully launch our GCM business and highly recommend her manual.”
Nancy Ralston, RN, BSN
Concierge Care, Jacksonville FL
Cathy Cress has expertise in every aspect of the exploding field of Geriatric Care. Her manual should be a bible for anyone who refers to themselves as a Geriatric Care Manager. Sadly, there are many people in this field with little to no formal training claiming expertise because they took care of a parent and or have degree consisting of theoretical education. They do a disservice to families and diminish the essential requisite professional skills, education and experience to be effective. This is serious work far beyond dolling out community resources to desperate seniors and families willing to grab at any band aid offered. This manual (when combined with Cathy’s books) detail what information is required for a thorough Assessment and Plan of Care BEFORE embarking on any kind of treatment. The manual is also a clear and concise “how to” for setting up a GCM business. It is well written for all types of adult learners and I highly recommend it.”
Cathy Operations Manual offered me and my organization safe and concrete advice about developing a GCM practice. Make sure the laptop battery is charged for the weekend. Detail easy enough to forget during the busy workweek! It is general enough to adapt to your unique practice and granular enough that all the details of the day to day business are captured.”
Alexis Carter, LMSW, CCM, CGCM, QDCS
Director Senior Source
Selfhelp Community Services, Inc.
The operating manual gave us a jump-start on developing policies, procedures and forms for a Geriatric Care Management Service. It saved us countless hours in researching and developing these materials ourselves.
Terry J. Shade
Vice President, Community Health Services
Lutheran Social Services of South Central Pennsylvania
Executive Director, Lutheran Home Care & Hospice, Inc.
CEO, LIFE Lutheran Services
This Operations Manual is a lifesaver! It gives you everything you need to start and operate a knowledgeable Care Management business, even if you are a sole business owner. Just as significant is Cathy’s absolute commitment to seeing your business succeed, her availability to answer questions as well as her savvy insight into health care and the needs of the elderly. I would rate this product a 10!”
CEO, Senior Insights, LLC