Questions in a Geriatric Care Management Competition Survey

            The final step in a competition survey to find out whether you should start a GCM business is take all of the information you have compiled and summarize it, along with your comments regarding the information your competitors sent to you:

Name of Agency

Phone number:

State

County Covered

Web site?

Spoke with?           

How long in business?

Services offered:

Cost per Hour?           

Do they charge for travel?

Do they provide home care or partner with private duty home care?

Do they Do care managed home care internally?

Advance notice needed to begin service?

Can they send information?           

How did the staff person handle the call? (1 = excellent service, 5 = poor service)

How well did the staff person meet your needs about the information you requested?            

Did the staff person present the company appropriately?

Overall impression:           

Date material received:

Comments on materials:

This should all be in an excel spread sheet and figure out why the customer should choose you compared to your competition.You can also get lots more information in Merrily Orsini’s Chapter,Marketing Geriatric Care Management in the Handbook of Geriatric Care Management 3rd edition