How To Do A Geriatric Care Management Inquiry and Make the Sale?

As a geriatric care manager, do you want to convert clients from 90% of the aging family members who call, inquiring about services?
The winning secret is to do the inquiry in 2 steps. The first is taking information about the client, most critically the “Immediate problem” the caller wants you to solve. Then offer a 30-minute complementary consultation.

The second step is to do a ” 30 minutes Complementary Consultation” and in that brief time show how you would solve the immediate client problem, by outlining a basic care plan. This takes being able think on your feet, and quickly study the problem and come up with a barebones winning care plan to show the caller why they should choose you over another care manager they may call.

The aging Dysfunctional family caller especially needs that approach, plus following a list of ways to manage their anger, blaming, overreaction and prevent them from turning down your services and not being that wished for new clients.