Assurances You Must Give Your Clients of Universal Precautions In COVID-19 to Trust You
In this pandemic, you will have to give your potential clients assurance that your care providers can render concierge caregiving, companionship, and personal care services and quality of life have completed the Corona Virus universal precautions training and have all necessary masks and gloves for each case. You should assure that caregivers should are required to take their own temperature prior to each shift and all shifts are available. In addition, you should tell clients or potential clients caregivers are able to pick up and deliver groceries, medications as well as do light housekeeping and cooking or you will arrange for meals to be delivered from the restaurant they choose.
EVEN IN A PANDEMIC, CONCIERGE CLIENTS CAN AFFORD PRIVATE GCM
Concierge Client’s Can Afford You Due to Income Disparity in the US and NO LONG TERM CARE COVERAGE Under Medicare.
Concierge customers are sadly the only customer who can afford you because Medicare does not cover long term care and, in an age of income disparity, 75% of all wealth is held in the hands of the upper 10%. They will choose you -the geriatric care manager over your competition if you have products and Four Seasons services to deliver those products- rivals do not have.
Products make sense to a high-end customer who is brand /product-oriented in purchasing anything that reflects who they are. Think Gucci purses, Rolex or Montblanc watches Dior dresses and now COVID-19 Home From the Hospital or END of LIfe Services.
4 Seasons Mentality for GCM Clients Key
All care management customers in upper 10% relate to products not peace of mind
The Four Seasons offers a template in identifying and responding to a client’s needs – availability of 24 -hour room service, one-hour dry cleaning.
From the moment, a guest sets foot into a Four Seasons establishment, the staff is trained to identify and respond to that client’s needs in an integrated fashion.
A Geriatric Care Manager must apply a Four Seasons Mentality to an older identify client’s needs. So, you must assess their quality of life needs, home care needs, types of referral sources they prefer, and preferred service delivery. Most important their health care needs and psychosocial needs must be identified and delivered under the same high-quality delivery by a professional care manager.
At the time care management services are started, the client may have a range of physical, emotional,
intellectual, and spiritual problems needs. The Concierge care manager’s role is to identify these needs and provide integrated, continuous solutions to meet the client’s needs.
COVID-19 PRODUCTS/SERVICES IN A PANDEMIC
Rather than tell clients you do assessment– offer products they are seeking – like relocation (moving an older person), VIP Care Management, Quality of Life (increasing the joy in an older person’s life who is lonely with Stay at Home Restrictions), Dementia Care, Home from the Hospital,( which many desperately need, especially during the COVID -19 epidemic), Medication Assessment,- End of Life Services, Products that pinpoint exactly what the older person needs are in a pandemic & ongoing and why the family is desperately calling for help. But these products need to be
Jaguar level, not a Hyundai buy. To do this, develop continuously integrated solutions through a product procedure placed in a company operation manual, along with all of your products so you ensure your staff can deliver, step by a step-that high-end product that the Concierge client just purchased and demands.
Free Webinar-
How to Sell VIP Clients a Menu of Products They Want To Buy During the Pandemic
Learn in this webinar:
COVID-19 Assurances You Must add to Your Products &Staff
Income Inequality and No Coverage For Long Term Care Controls On Your GCM Market
Why Sell VIP Products rather than Geriatric Care Management
Why VIP GCM Clients prefer GCM Products
How to Develop a 4 Season Menu of Products
How to deliver 4 Seasons Service With VIP Products
VIP Products to Add to your Menu of Services
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Hi Cathy. Can we have a policy just for this covid-19 and how should it be added to our already policies.
Angie