Cathy Cress

Expert in Aging Life and Geriatric Care Management

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3 Award Winning Ways to Get Your Care Management Contract Signed in Assisted Living.

February 3, 2020

Do You Want Offer Geriatric Care Management  Benefits to Assisted Living?

If you are a geriatric care manager, do you want to get your Assisted Living client contract signed? Harry Beckwith, who wrote one of the 100 best business books, “Selling the Invisible,  has some great ideas to get that signature.

Since ALCA members and geriatric care managers sell the invisible-

Listen up to Harry Beckwith

To make the sale on a care management Assisted Living service that folks cannot touch or see

  1. Fix your service- Do it before you even think of making a sale to Assisted Living Director. Make sure it is gold standard like the top 10% of adult children want for their parents and the Assisted Living Director needs. Fix it and fix it until it is “Flawless “Service in Assisted Living– just the way the top 10% expect it to be. They want a 5-star hotel service and will buy when you try to sell to them.
  2. Let your clients’ set the standards. Your clients in the upper 10% want the best of the best. They want you to fix their mother’s care and their pain as a caregiver. The Assisted Living Director wants you to supplement their care so they will not lose the resident. So, find out how you can help the assisted living Director in the marketing meeting by explaining how depressed lonely, isolated residents will be happier at the facility and have more joy when your Assisted Living services are added.
  3. Give the prospect one good reason to sign your contract. Tell the Assisted Living Director what you will do to relieve the pain they are having by losing unhappy residents. Give them that one good reason to sign up with you by explaining how you will remove their pain by offering activities for their aging depressed, lonely, isolated or just unsatisfied residents that the facility does not offer. 
  4. Use Benefits to Sell Your GCM Services to Assisted Living

     

    • The assisted living and retirement community sometimes has needs that cannot be met in these non-medical, non-one-on-one living arrangements

     

    • You (as a geriatric care manager) will help the facility with residents who are not adjusting to the facility or considering moving, by engaging them in activities that will enhance their quality of life

     

    • You will help residents not engaging in activities to participate in activities programs, outside activities, and socialization programs through the Quality of Life Assessment and through a Concierge Companion

    Find out more GCM ALCA Benefits Assisted Living, plus Benefits to Conservators, Elderlaw attornies and many more,

     

    Join me in my new FREE Webinar
    Learn to Sell Benefits not Features to Third Parties to Grow Your Care Management Bottom Line

    When: February,20th 2020


    2 PM-3:30 PM PST
    Learn
     

    What is a benefit vs features and how to find benefits for each 3rd party you market to?

    What specific problems you solve for wealth managers, elderlaw attorneys, and concierge physicians  

    What specific problems to solve for upscale Assisted Living, accountants, financial planners, MD’s  

    Step by Step how to set up meetings with 3rd parties to make the sale

    SIGN UP

     

     

     

    New Free Webinar

     

     

     

     


      to

  5.  Benefits Use When Selling Geriatric Care Management to Assisted Living

 

  •  

Filed Under: Adult children, aging family crisis, aging life business, Aging Life Care Assocaition, aging life care manager, ALCA Cobtract, Benefits, Benefits vs Features, Blog, care management start-up, care manager, case manager, Contract signed, elder care manager, Features vs Benefits, GCM Constract, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, inquiry call, Marketing aging life care, marketing ALCA /GCM, Marketing copy, marketing pitch, marketing to concierge clients, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager, Webinar Tagged With: aging life care manager, aging life care sales, ALCA contract, ALCA sales, Assisted Living, care manager, case manager, GCM contract signed, geriatric care manager, Geriatric Care Sales Assisted Living, Harry Beckwith, Marketing to Assisted Living, new client, nurse advocate, nurse care manager, Quality of Life in Assisted Living, Recreational Therapy in Assisted Living, sell the invisible

How Does a Care Manager Create a Results Driven Marketing Plan With 4 P’s and a few A’s?

December 14, 2019

What is your Box of Marketing Tools? Do you know how to market GCM?

                 Few care managers take a GCM Business Class which is a necessary step. One thing you learn is marketing.

  • ·  The classic four Ps of marketing (product, price, place, and promotion) have been updated for the 21st century to include the four As as well as the four A’s and 4 C’s 

    ·  Accountability: Marketing must prove its contribution to the business and be accountable for measurable results; that is, new clients.

    · 

    ·  ·      Analysis: Marketing requires both art and science, and analysis must no longer be

    an afterthought. Instead, measurable results will drive strategy; that is, if it works, do more of it.

    · 

    ·  ·      Accuracy: Performance metrics must be consistently and accurately measured across all marketing initiatives; that is, tracking results.

    · 

    ·  ·      Action: Optimization is only successful when it’s an ongoing process of leveraging your analysis to take decisive actions toward improving results; that is, change tactics to do more of what is working.2

    ·

    ·  ·      Conversation: Social media channels have created the need for a two-way conversation that draws those seeking services to those discussing those services.

    · 

    ·  ·      Collaboration: The world is not so connected that collaboration becomes a necessity as there are simply too many needs for one entity to meet.

    · 

    ·  ·      Culture: Plays an important role now that organizations are seeking partners to extend their capabilities.

    ·Merrily Orsini

    ·All this and more is in the chapter on marketing GCM in Handbook of Geriatric Care Management 4th edition by Marketing guru  Merrily Orsini. She created the original template for corporate geriatric care management with her own GCM business in Louisville, Kentucky.         

    FREE Webinar

    LEARN HOW TO MARKET LIKE YOUR BUSINESS DEPENDED ON IT 

    January 23 @ 2:00 pm – 3:00 pm PST

    The busiest season for care managers is January & February after as adult children have just visited for the holiday and seeing their elderly parents skating on very thin aging ice

    Learn care management marketing so you can:

    Capture those desperate clients in January after the festive fright-

    Develop strategic marketing that brings more customers,

    Understand branding         

    Develop a positioning strategy so the caller chooses you

    Understand lead generation in care management

    Get the best marketing software  

    Create a 5 Star Marketing Plan for the top 10% of seniors who can afford you.

    Click Here To Register 

    FIND OUT MORE 

    THIS FREE  WEBINAR  FROM 2 PM – 3 PM PST January 23, 2020

    SIGN UP NOW  

Filed Under: Aging, aging life business, Aging Life Care, aging life care manager, Blog, care management start-up, care manager, case manager, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric care manager start up, Holiday Meltdown in Aging Family, marketing, Marketing 4P's, Marketing aging life care, marketing ALCA /GCM, marketing care management, Marketing copy, marketing geriatric care management, Marketing Home Care, marketing pitch, Marketing plan, marketing to concierge clients, marketing to long distance adult children, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager Tagged With: 4 Ps in marketing, aging life care manager, aging life or geriatric care manager, aging life or geriatric care marketing plan, aging parent crisis, care manager, geriatric care manager, Marketing Care Management, marketing plan, nurse care manager

What Features Sell Care Management to Assisted Living?

June 12, 2019

What is a feature ?

What matters to Assisted Living when care managers market to them? Features are important. What is a feature? A fast internet connection is a feature, but the ability to quickly find what you want on the web is a benefit. Features are defined as surface statements about your product, such as what it can do, its dimensions and specs and so on.

Features matter because they show your customers hints about how well your product or service will deliver its benefits. ¨Benefits are more important than features but there are some times when features make all the difference: ¨Features that  matter in GCM/ALCA are an emergency response to elders crisis, communication with the family (like monthly reports, emails calls, and texts) when needed,¨level of education of care managers and free consultation

What Is Your GCM Product for Assisted Living?

What also matters when marketing to Assisted Living is to have a specific product to offer rather than general geriatric care management. Buyers want something that will benefit them. So you have to design a product that is specifically needed in Assisted Living and will benefit the director. What Assisted Living Directors do not want to lose is residents or ” move outs. Keeping residents happy and not moving out is a benefit to Assisted Living and something ALCA members and care managers can sell.

As Assisted Living offers personal care, what they benefit from is quality of life activities to keep residents who are lonely, isolated or depressed -engaged in life and feeling more joy in each day. In my GCM Operations Manual, I have included 14 different geriatric care management products including Concierge Companion for Assisted Living, which offers Quality of Life activities. It also includes ” Move Management” another product that Assisted Living might use if a resident needs to move to another area or higher level of care.

Nina Herdon also has developed the first activity kit for the quality of life, Joyful Moments .
Care Managers can use this activity kits to develop quality of life activities with their clients is assisted living or at home. Care managers that have home care can utilize the kit to teach their care providers to create quality of life activities that give seniors they serve Joy.

Free Webinar -How to Make A GCM Sale to Assisted Living

10 Steps to Success in Selling Care Management to Assisted Living

 

FREE WEBINAR- 10 Steps to Success in Selling Care Management to Assisted Living

 

THIS WEBINAR BEGINS: Monday, June 24, 2019, 2 PM PST Ends 3:15 PM PST

 

DURING THIS FREE WEBINAR YOU WILL LEARN

How to Make a Winning First Impression at Assisted Living Sales Meeting- Preparing Presentation

 

 

What Referral Triggers to Use When Selling Geriatric Care Management to Assisted Living

 

 

What Feature to use When Selling Geriatric Care Management to Assisted Living

 

 

 

What Benefits to use When Selling Geriatric Care Management to Assisted Living

 

 

 

How to Close the Sale of Geriatric Care Management to Assisted Living

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Filed Under: Aging, Blog, Geriatric Care Management Business, Geriatric Care Manager, Geriatric Care Managers & Assited Living, LGTBQ Loneliness& Isolation, Loneliness, marketing ALCA /GCM, marketing care management, marketing geriatric care management, marketing pitch, Marketing to Assisted Living, nurse advocate, nurse care manager, Reminiscence Therapy, Sales in geriatric care management, Sales to Assisted Living, Senior Isolation, Senior Loneliness Tagged With: aging life care manager, ALCA marketing, ALCA sales, care manager, case manager, geriatric care manager, Geriatric Care Sales Assisted Living, geriatric social worker, Marketing to Assisted Living, nurse advocate, nurse care manager, Quality of Life and Asssited Living, Quality of Life in Assisted Living, quality of life in retirement, Quality of Life of Elders at Home, Quality of Life Programs, Recreational Therapy in Assisted Living

3 Award Winning Ways to Get Your Care Management Contract Signed

May 8, 2019

If you are a geriatric care manager, do you want to get your client contract signed? Harry Beckwith, who wrote one of the 100 best business books, “Selling the Invisible,  has some great ideas to get that signature.

Since ALCA members and geriatric care managers sell the invisible-

Listen up to Harry Beckwith

To make the sale on a care  management service that folks cannot touch or see

  1. Fix your service- Do it before you even think of making a sale. Make sure it is gold standard like the top 10% of adult children want for their parents. Fix it and fix it until it is “Flawless “Service – just the way the top 10% expect it to be -like that 5-star hotel they are accustomed to and will buy when you try to sell to them.
  2. Let your clients’ set the standards. Your clients in the upper 10% want the best of the best. They want you to fix their mother’s care but equally fix their life as a caregiver. So, find out how you can help them as a caregiver in the inquiry call and explain how you will make their life better as a caregiver to make the sale.
  3. Give the prospect one good reason to sign your contract. Tell them the first thing you will do to relieve the pain they feel in caregiving. Give them that one good reason to sign up with you by explaining how you will remove their pain in caring for their aging parent. t

 

Join Me in My New Free Webinar

Conquer Care Management Sales- 5 Steps Close the Sale

Find out More

Sales is a client ‘s journey from realizing the need for your product /service (care management) to making an actual purchase (closing the sale.) Closing the sale means the client signing your contract and giving you a deposit. Most care managers are untrained and terrified of this process. Learn the 5 steps to make and close a care management sale to get that contract signed, get a deposit, grow your business, bolster cash flow, make payroll and stop you from being one of the 50% of new US businesses that fail after five years.

You will Learn

 

  • How to get your contract signed by giving the client one good reason to sign it
  • How to make the sale in the inquiry call -with a complimentary consultation
  • How to ” Identify needs using client” challenge questions” to find the problem you need to solve to make the sale
  • How to present your offer by selling solutions to the problem with a mini care plan
  • How to manage objections if the caller has concerns about price or product
  • How to close the sale with non-aggressive closing questions to have your contract signed, get a deposit, and grow your business with a new client
  • 7 more days left to
    Keyboards with key for closing sale
  • Sign Up 

Filed Under: Adult children, aging family crisis, aging life business, Aging Life Care Assocaition, aging life care manager, ALCA Cobtract, Benefits, Benefits vs Features, Blog, care management start-up, care manager, case manager, Contract signed, elder care manager, Features vs Benefits, GCM Constract, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, inquiry call, Marketing aging life care, marketing ALCA /GCM, Marketing copy, marketing pitch, marketing to concierge clients, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager, Webinar Tagged With: aging life care manager, aging life care sales, ALCA contract, ALCA sales, care manager, case manager, GCM contract signed, geriatric care manager, Harry Beckwith, new client, nurse advocate, nurse care manager, sell the invisible

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