Cathy Cress

Expert in Aging Life and Geriatric Care Management

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10 Alarm Bells to Give ” Just Shopping” Long Distance Callers Before Holiday

December 24, 2020

 

You will be Showered With Calls Over the Holidays

Long-distance family members from nearly normal or dysfunctional families will call you frantically from now on. 

Why?

It’s almost  Christmas, Hanukkah and Thanksgiving just passed but they could not see their older parents because of the COVID Risk.

They are having to manage their over 65 Mom and Dad’s Shelter in place from afar plus oversee their own families risk plus their own COVID laden holiday. These long-distance family caregivers were already reaching

burnout from constant pre-COVID travel and caring on top of their own work-life demands.

They are reaching implosion so they are going to call you.

Test to Give the Burnt Out Caregiver Calls FOR Information Before the Holidays

If they call for information before the holiday and are not ready to move forward, you can proactively offer them questions from this list of alarm bells that they can answer now or they can monitor during now and New Year holiday that could trigger engaging your services after they compare notes on a post-holiday call with you.

Below is a list of red flags. If they see any red signals on Thanksgiving, Hanukkah,

remotely or in-person if they take the very dangerous risk of travel on Christmas-encourage them that is the time to do something about it by hiring you as a care manager. You can question them with this  a checklist of worrisome  signs that signal the need for a local geriatric care manager,

 

Alarm Bells List – Dealing with Long Distance Aging Relatives  Before or During the Holidays

  • Unpaid bills if long-distance family members monitor bill pay from afar
  • Missed appointments with their physicians that  long-distance care provider monitor with their doctors
  • Clutter reported by neighbors, friends local senior agencies a home that was once always neat
  • Weight loss reported by the aging parents Dr’s or local visitors
  • Memory loss, change in short-term memory when they zoom, call facetime, etc.
  • Poor grooming for a person who was once meticulously, observed by local visitors friends senior agencies food delivery who visit.
  • Reports of getting lost
  • Reports of wandering
  • Refusing to go to holiday  religious services with friends or church transportation  to holiday religious services
  • refusing any suggestion or conversely agreeing to everything with-out consideration
  • Mood swings, getting angry when normally easy going
  • Refusing to go to medical providers
  • Not taking care of activities of daily living: cooking, bathing, dressing, housekeeping, etc.
  • Entering contests, credit card maxed out on shopping channels
  •  Set up a meeting when the holidays end. You have helped them proactively, begin to engage your services.

    Sign Up for My Free January Webinar  

    5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays- 

                 Thursday, January 21, 2021

      Give frantic adult children hope when they desperately call after the holiday  

     Join me and learn how to come to the rescue of concierge dysfunctional families who found coal in their stocking.      

    Learn how to!

    • Understand the Dysfunctional Aging Family System you must enter to get care for elders
    • Understand 11 Warning Signs You Are Working with Dysfunctional Family
    • Master Vital Clinical Tools, you to solve client problems
    • Take Six Steps Professional Must Take to Work with These Difficult Families
    • Get care for aging family members when the dysfunctional family members resist

     SIGN UP NOW

     

     

    Find out more in the YouTube for My YouTube, Channel  Geriatric Care

Filed Under: Aging, Aging Life Care, aging life care manager, Alarm Bells For Long Distance Family, Blog, caregiver burnout, caregiver mental health, Close The Sale, Closing a GCM Sale, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Holiday season, HolidaySeason and COVID, Long Distance Care, Long Distance Care & COVID-19, Long distance caregiver, long distance caregiver burnout, Long distance family impostion, Long Distance Safety Travel COVID, Long Distance travel Holidays, Long Term Care Coverage, nurse advocate, nurse care manager Tagged With: aging life care manager, care manager, case manager, eldercare manager, geriatric care manager, holiday burn out, Holidays calls to GCM's, long distance care provider, Long distance family burn out, nurse care manager, patient advocate

6 Tech Ideas For Long Distance Care Providers During Covid on Holidays

December 12, 2020

Long-Distance Family Stocking Brimming with Coal

Christmas and Hanukkah are upon us, and many long-distance families will be celebrating remotely with elderly parents due to the nationwide COVID onslaught. Long Distance adult children will make the dangerous journey anyway. Those that do travel may call an Aging Life Care Manager after coming across piles of junk mail, consistently dirty clothes, or a house and/or aging parent that looks like lumpy turkey gravy. Those adult children who stay safely home in the pandemic will need their aging parents to have some technology to communicate with them. Both groups should consider technology as a gift to seniors

 Technology Pushes Coal Out of Stocking

Before you get that call, you should read Laurie Orlov’s blog, a fellow Geriatric Care Manager now very well known in the field of aging for her expertise in aging technology. This is what Orlov has to say about long-distance technology in the pandemic. When they call you you might suggest one of the high-tech items Orlov suggests a part of an older family member’s life. Especially during the pandemic. These gero-technologies can help an older parent or relative shelter safely in place, avoid loneliness and isolation through connecting with others, age in place, and improve communicating with loved ones.

Videoconferencing

Videoconferencing is a great way to keep elderly parents connected and less lonely and isolated. It can also be a good tool for adult siblings who live apart to have chats or meetings about Mom or Dad.  Free programs like Skype or another parent-friendly plus easy choice Facetime and the built-in webcams on many computers, make this easy on elders. Zoom has become the number one way that families communicate, during the pandemic. . For the holidays, birthdays or even a crisis, it is how we virtually gather now and has a free version.

Amazon Echo Show uses Alexa, by activating Amazon’s voice and can make calls to adult children or anyone, making it easy for seniors to talk to anyone including family. An older standard telephone conference service is still highly rated and still free, as well. Freeconferencecall.com

Med Dispensers

Here is a review of several med dispensers on the market

A device that is very appropriate for elders who have medication abuse problems is Hero Electronic Pill Dispenser   

Alexa has a new pill reminder feature

A more modest choice is Electronic Pill Box with Flasing Reminders 

Caregiver Video Cameras

Cameras like Google Nest can monitor an individual’s activities of daily living and provide caregivers with direct video feed on a smartphone, tablet app, or the Web to check on the status of a family member. 

Monitoring sensors

Wireless systems. Cameras can be viewed remotely from a smartphone or computer. You may be able to get video motion alerts and the ability to pan and zoom

GCM Laurie Orlov at Aging Tech suggests many new 2020 sensor programs among them. Caregiver Smart Solutions 

Canary Care. lets you place wireless sensors around the house to monitor the activity of an elderly parent who is declining, while the family is long distance. The information is sent to your Canary Care portal. The sensors are battery powered and the hub uses mobile data to send the information, so no need for a landline or broadband.

TruSense  – can alert long distance or even local adult children if a probable fall occurs. An alert is triggered when TruSense detects that your loved one has not moved from high-risk fall areas (such as a stairwell or restroom) in an unusually long time. Other alerts include doors where the older person could wander.

 

 Other Sensor Products

Sensor products can check a number of items within a house: motion patterns, stove on/off status, carbon dioxide or carbon monoxide levels, air quality, and presence of smoke or fire. They can also lock doors and control other items in the home remotely.

Daily activity monitoring. Activity sensors can be placed on the refrigerator, stove, door, and other objects around the home. Your relative may also wear a watch that monitors activity. You can allow caregivers and physicians to access the data. Set up notifications to be delivered by e-mail, text, or mobile app.: Live!y is a good choice

 GCM Technology Guide

Technology moves in nano-seconds and changes almost as fast. Give clients and their families the updated information. For a totally overhauled technology chapter,” Technologies That Support Aging in Place “, by GCM Julie Menack and Berkeley’s head of the Center for Aging and Technology, David Lindeman Ph.D. Get the new Handbook of Geriatric Care Management 4th edition 

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Filed Under: Adult children, Aging, Aging Family, aging family and COVID, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Geriatric Care Managers value, geriatric social worker, Holiday Meltdown in Aging Family, Holiday season, HolidaySeason and COVID, Laurie Orlov, Loneliness, Long Distance Care & COVID-19, Long Distance Care technology, Long distance caregiver, Long Distance Safety Travel COVID, Long Distance travel Holidays, Videoconferencing Tagged With: aging in place technology, care manager, care manager technology, caregiver assessment, COVID-19& LONG DISTANCE CARE, elder technology, Family Caregivers using technology, geriatric care management technology, geriatric care management technology Center for, geriatric care manager, geritaric care manager, gero technology, Handbook of Geriatric Care Management 4th edition, Holiday visits to family, Home Monitoring Systems, long distance care provider, Long Distance Family Holiday Visit, Long Distance Technology, med dispensers, My Geriatric Care Management Operations Manual, Safe Travel to elder, technology for caregivers, travel to elder, Virtual Holiday Visits

Thanksgiving Blog- Steal It for Your Social Media

November 10, 2020

Spread The Word About Your Services Before Thanksgiving

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ADULT CHILDREN DESPERATE AFTER THANKSGIVING PAINTS PARENTAL DECLINE FEAR OF COVID

If you use social media to spread the word about your services before the holidays, you should have a blog. One giant target is adult children who need help for their older family members.

So you can steal this blog below and share it on social media in the next few days.

Whether you use Constant Contact, Survey Monkey, Word Press, or have a blog

attached to your website, this is a good time to give potential adult child customers a short marketing touchpoint about your services plus many other touchpoints to convert them to clients or customers.

Since the family – both nearly normal and the dysfunctional version gather on Thanksgiving and during the holiday season, this blog is a gateway step towards thinking about how their family might organize care for a loved one or if they need a care manager to guide them through the whole wrenching process.

Steal the blog below

“The Thanksgiving is around the corner but will you be able to travel with COVID raging. Will you be celebrating at home and sharing with Grandma and grandpa remotely or

traveling to the family as safely as you can possibly get yourself there and then spend the time without being exposed to COVID?

Steal the blog below

“The Thanksgiving is around the corner what better time to talk about the family. Will you be celebrating the holiday with a nearly normal or dysfunctional family?

facebook-holiday-post-4.png

The normal aging family can have their own problems. Leading up to Thanksgiving, adult children can struggle when their aging Mom is not able to cook that turkey and be the high priestess of the family ritual and rituals to come. An aging Mom or Dad’s decline can be confusing, even for families that are close-knit, well-integrated, and highly functioning.

But for the dysfunctional aging family, a disabled Mom’s need for care can be overwhelming and even destructive. This kind of family is marked by strained relationships and unresolved conflict. They not only do not want to take over rituals or cook the Thanksgiving turkey, but they will also attend the annual family ritual and make a scene or, more likely, never show up at all.

Over Thanksgiving, if you travel safely in person or host yourself safely with Grandma and Grandpa and family -you should watch the way your family interacts and try to assess what kind of family you have. This is a stepping stone to a way to work together as a team ( or not) as a parent decline. You can also call  ( PUT YOUR COMPANY NAME  WEBSITE) to help you both assess your family and make plans with the family about Mom’s aging and decline.”

SIGN UP FOR MY HOLIDAY WEBINAR

 

8 Ways to Tame the Turmoil of the Holidays & Twindemic in the Aging Family

 Learn how!

  • How to sell services to the desperate Aging Family during the holiday surge
  • How to give hope to frantic children who call when their aging parent struggling with Loneliness and isolation on the holidays
  • How to help the Aging Family make holiday visits remotely or safely in person
  • How to counsel the Aging Family to track aging decline &Twindemic risk in loved ones
  • How to work with both dysfunctional and long-distance families who call during the holidays
  • How to use GCM tools to contain Holiday chaos
  • How to use financial forecasting to prepare for business growth during the holidays

Sidestep the Many Care Managers Who Do not know how to work with Dysfunctional family or

do COVID Coaching of Aging Families so the client chooses you 

THIS FREE WEBINAR IS Thursday December 3, 2020 FROM 2 PM – 3:30 PM PST

Sign Up Now

 

 

 

Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

Add  A Newsletter

Make changes if you want but get started with social media and newsletter like Tasha Beauchamp’s great care management newsletter ASAP but take advantage of the highest volume of calls you will get all year if you direct family to your business.

Filed Under: Aging, aging life care manager, COVID & HOLIDAY SEASON, COVID Webinar, Dysfunctional aging family, Dysfunctional Family & Holidays, e-newsletter, FREE WEBINAR, GCM Webinar, geriatric care management emergency proceduress, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Holiday Sibling Rivalry, HolidaySeason and COVID, Long Distance Care & COVID-19, marketing blog, marketing newsletter, marketing to long distance adult children, marketing touchpoints, Natasha Beauchamp, Nearly Normal Aging Family, newsletters, nurse advocate, nurse care manager, Thanksgiving, Thanksgiving & dysfunctional family, Thanksgiving and COVID, THANKSGIVING BLOG, Thanksgiving Parent crisis, Thanksgiving Safe Visits to Grandma, Thanksgving visits during COVID, Therapist Specializing in Aging, Webinar, ZOOM THANKSGVING Tagged With: aging life care manager, aging life or geriatric care manager, aging parent crisis, care manager, COVID & Holiday Season, COVID Driving to Thanksgiving, COVID VIRTUAL THANKSGIVING VISIT, COVID-19& LONG DISTANCE CARE, dysfunctional aging family, geriatric care manager, nearly normal family, nurse advocate, Thanksgiving COVID Travel, Thanksgiving with aging parents

Trump’s COVID Mixed Messages Push-Up-Deaths So No CLear Path for AGING Families

September 6, 2020

The World Health Chief warned that in a Pandemic mixed messages coming from national leaders give their people no clear path to follow to keep themselves safe from COVID. This is esspecially true of aging family members who are trying to protect the most vulnerable to coronavirus-  older people.

 

In US Federal Government and US Scientist Point to two Different to paths to” Safety”

In the US Federal officials, like the TRUMP administration offers a murky path to stay safe -while top scientists like the CDC and Dr. Fauci offer science-based recommendations. It is like a signpost is a tsunami zone with two different directions to higher ground. State governors who have been left in charge of protecting American citizens, rather than the federal governments and all have different messages. Some states are closed down, while others do not allow masks in spite of the massive spread of the virus. People do not know what to do, as the Feds, the states, the counties, and cities all have different guidelines and laws about how to stay protected from the worst pandemic since 1918.

President Woodrow Wilson Pointed the Wrong Direction is 1918 Pandemic

It is not new. President Wilson lied to the American public about the 1918 pandemic as he had declared war with Germany and wanted the US war machine to go full throttle. So soldiers in camps in the US died by the thousands and sailed to Europe spreading the 1918 plague, while Wilson never uttered a word, except to say it was like the common cold. He contracted COVID in France, trying to negotiate the Treaty of Versailles, subsequently had a stroke kept secret,(stroke being a side effect of COVID we now know ) and his wife effectively ran the county.

Science is being Maligned and Sidelined in COVID-19

What happens these when confusing messages are given by so many leaders who are not scientists but politicians with their own agenda? Scientists like Dr. Fauci are both maligned and sidelined. .The CDC once the most prestigious health agency in the world is forced to give false scientific information by the TRUMP administration.

 One terrifying result is COVID cases are soaring in the US As of  September 3, we had 6.1 M cases and 189 K deaths.  Younger people and even older residents are celebrating summer and now Labor Day with no masks no social distancing as if there was no COVID. We now celebrate Labor day with people gathering with no masks, college opening with the spread of the virus, and children used as guinea pigs in some states mandated to return the schools that have no federal money to make their classrooms safe 

Aging families, who want to keep their loved ones safe need aging professionals to offer clear paths to safety. Can you be that navigator to safety?

5 Steps to Successfully Market Your GCM COVID 19 Telehealth Coaching  Service

 

If you have designed COVID -19 services yourself or attended my last webinar to learn how to coach COVID-19 services or coaching ( If you missed it click on this link to watch  )

TAKE THE NEXT STEP MARKET

Learn to market COVID COACHING  and sign up new clients for your Aging COVID-19 coaching services for, both long-distance and local- adult children, based on science step and sound public health policies. Help family care providers faced with a pandemic, support aging love ones through a COVID Hospitalization, and recovering at home.

FILL THE GAP LEFT BY FEDS.   

Be able to sell care management COVID services that fill the gap created by the federal government, state, county, cities and CDC‘s mixed messaging has created, leaving family caregivers confused frustrated, with no clear path to safety from the raging pandemic,

 

Gain new customers and help aging families stay safe from COVID using care management’s most potent tool – navigation- through the potholed path to safety from the deadly coronavirus they have right now.

 

You will learn

  • How to create an e-newsletter with the right copy, to get out the word about your COVID 19 services

 

  • How  to use social media to alert aging family caregivers to the clear path your GCM agency provides to safety from the accelerating virus in the US

  • Be able to set up a Zoom webinar to teach local aging agencies and caregivers about your COVID coaching services and other local resources to assist caregivers in the community

 

  • Get local media coverage of your COVID -19 Coaching Services with radio and TV coverage plus pick local newspapers where adds may pay off to sell your COVID Products

 

  • How to generate word of mouth customers for your COVID -19 service using your continuum of care in your community

Sign Up 

 

 

 

 

       REGISTER NOW

Filed Under: Blog, COVID-19 & Care Management, Covid-19 GCM Products, Covid-19 mixed messaging, COVID-19 Webinar, Death and Dying Care Management, GCM COACHING SKILLS, GCM COVID 19 Crisis, GCM products in COVID-19, geriatric care manager, geriatric social worker, Long Distance Care & COVID-19, Marketing aging life care, marketing geriatric care management, mask wearing covid-19, Palliative care manager, Telehealth COVID-19products, Telehealth with ALCA, Telehealth with GCM, telemedicine, Webinar, Webinar ALCA GCM Tagged With: aging family crisis, aging life and geriatric care management, Aging Life Care Association, Aging Life Or GCM Products, COVID-19 Deaths, COVID-19 PRODUCTS, COVID-19 SERVICES, Covid-19 Telehealth, COVID-19 Telehealth product, COVID-19 Webinar, marketing during COVID-19

Use HIPAA Compliant Telehealth to Coach Families on COVID

August 22, 2020

Why must Telehealth Be Hippa Compliant?

The HIPAA (Health Insurance Portability and Accountability Act of 1996 is United States legislation that provides data privacy and security provisions for safeguarding medical information. It is designed to reduce healthcare fraud and abuse by setting industry-wide standards for health care information on electronically shared information. When care managers are giving and receiving health care information through telehealth,  that is protected under HIPAA. Plus, importantly,  want to assure your clients that you are never sharing their private health care information, just like most people protect themselves from spam by not allowing cookies. 

Geriatric care managers can really benefit from telehealth during COVID-19 and after. If your agency does my employ, essential workers, you cannot see clients in person. But they must choose a product that is HIPAA compliant. 

Telehealth Protects Your Caregivers and Clients

 Even if your employees, nurses, and social worker, geriatric care managers, are essential workers they may be reluctant to expose themselves to COVID-19 risk. Many times your clients do not feel safe seeing your care managers. If you have clients in skilled nursing or assisted living you may be prohibited from seeing any clients at all- So how do you see your clients- through telehealth.

What is telehealth in geriatric care management

What is Telehealth? Telehealth refers to the exchange of medical information from one site to another through electronic communication to improve a patient’s health . Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage your health care. These may be technologies you use from home or that your doctor or in this case care manager uses to improve or support health care services.Geriatric care managers can see an older client in their residence and talk to the family caregiver or private caregiver without the care manager traveling to the home, especially during the pandemic when the care manager, client, and care provider may be exposed to the virus during the visit.

 

How Do Geriatric Social Workers, Nurses Use Telehealth?

Geriatric Social Workers use Telehealth to assist patients and families navigating healthcare and welfare decisions in these confusing and critical moments; they also coordinate or provide therapeutic services to the affected and their loved ones. Telehealth nursing is a tool for delivering nursing care remotely to improve efficiency and patient access to healthcare. A telehealth call or inquiry is more than just a phone call, however, and the nurses who respond to these calls are participating in the healthcare continuum.

The benefit of Telehealth by Family Caregivers

For caregivers who commit time and money to care for an aging loved one, telehealth can be a valuable lifeline. From a merely practical standpoint, it helps ease the burden of traveling to engage with health providers. Family caregivers with have full-time jobs can avoid taking excessive time off work to meet with you by using telehealth. Moreover, these services empower family members by giving them more opportunities to ask questions and take a proactive role in their loved ones’ care and recovery.

Long Distance Clients Really Benefit From Telehealth

Family Caregivers who live a long distance from their family members can often really benefit from telehealth as they can meet with the care manager from even thousands of miles away, get coaching on caregiving, ask questions about the care of their loved one, and report symptoms or status.

JOIN ME FOR MY NEW FREE WEBINAR

Successfully Market Your GCM COVID 19 Service

 

Learn to market and sign up new clients for your Aging COVId-19 coaching services for, both long-distance and local- adult children, based on science step and sound public health policies. Help family care providers faced with a pandemic, support an aging loved one through a COVID Hospitalization, and recovering at home.

 

Be able to sell care management COVID services that fill the gap  created by the federal government, state, county, cities and CDC‘s mixed messaging  have created, leaving family caregivers confused frustrated, with no clear path to safety from the raging pandemic,

 

Gain new customers and help aging families stay safe from COVID using care management’s most potent tool – navigation- through the potholed path they have right now.You will learn

 

  • How to create an e-newsletter with the right copy, to get out the word about your COVID 19 services

 

  • How to Use social media to alert aging family caregivers to the clear path your GCM agency provides to safety from the accelerating virus in the US

 

  • Be able to set up a Zoom webinar to teach local aging agencies and caregivers about your COVID coaching services and other local resources to assist caregivers in the community

 

  • Get local media coverage of your COVID -19 Coaching Services with radio and TV coverage plus pick local newspapers where adds may pay off to sell your COVID Products

  • How to generate word of mouth customers for your COVID -19 service using your continuum of care in your community

SIGN UP

You are invited to a Zoom webinar.
When: Sep 10, 2020, 02:00 PM Pacific Time (the US and Canada)
Topic: 5 Steps to Market Your COVID Coaching Service for Aging Families

Register in advance for this webinar:


After registering, you will receive a confirmation email containing information about joining the webinar.

 

 

 

Filed Under: Aging Life Care Assocaition, aging life care manager, Aging therapist, Blog, coronavirus, Coronavirus Coaching, Coronavirus emergency plan, coronavirus marketing, Coronavirus safety elders, coronavirus shut down, CORONAVIRUS Stay at Home Plan, Covid 19, COVID-19 & Care Management, Covid-19 GCM Products, Covid-19 mixed messaging, COVID-19 Webinar, FREE MARKETING WEBINAR, FREE WEBINAR, GCM Webinar, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Home Care Emergency Coronavirus Plan, Long Distance Care & COVID-19, Long Distance Care technology, nurse advocate, nurse care manager, Pandemic, Telehealth COVID-19products, Telehealth with ALCA, Telehealth with GCM, telemedicine, Webinar, Webinar ALCA GCM Tagged With: aging life care manager, aging life or geriatric care management, aging parent care, aging parent crisis, care manager, CORONAVIRUS WEBINAR, Covid-19 Telehealth, COVID-19 Telehealth product, free webinar, geriatric care & telehealth, Geriatric care management telehealth, geriatric care manager, nurse advocate, nurse care manager, nursing telehealth, Shelter in place & telehealth, social work telehealth, Webinar Telehealth

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