Cathy Cress

Expert in Aging Life and Geriatric Care Management

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Last Day to Sign Up for My Free January Webinar- Clinical Tools 4 Dysfunctional Family

January 5, 2022

Last Day to Sign Up for My Free January Webinar 

Last DaySign Up for My Free January Webinar 

LEARN 11 Vital Clinical Tools For Desperate Families Post-Holidays

  Thursday, Jan 6, 2022, 02:00 PM                                                                                                            PACIFIC   Time (the US and Canada)

 

 

Last Day to Sign Up for My Free January Webinar

Give frantic adult children hope when they desperately call after the holiday  

 Join for my free Post-holiday webinar and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.      

Understand the Dysfunctional Aging Family System you must enter to get care for elders

  • Master 11Vital Clinical Tools  to solve client problems
  • Take Six Clinical Steps Professional Must Take to Work with These Difficult Families
  • Get care for aging family members when the dysfunctional family members resist

 SIGN UP Even if you cannot make the webinar -you can sign up you will receive a copy to watch later

 

 

Find out more in this YouTube for My YouTube, Channel  Geriatric Care 1

Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, Care Management Inquiry Call, Concierge aging clients, Concierge Senior, Contract signed, Dysfunctional Aging Familu, Dysfunctional aging family, Dysfunctional Family & Holidays, Dysfunctional Family Inquiry, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, inquiry, inquiry call, Intake COVID-19, Make the Sale, nurse advocate, nurse care manager, Sign Up Dysfunctional Aging Family, Sign Up GCM Client Tagged With: aging dysfunctional family, aging family, aging life care manager, aging life inquiry, aging life or GCM inquiry, aging parent care, aging parent crisis, black american geriatric care managers, black american social workers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black RN's, Black travel nurses, care manager, case manager, Clinical Tools Dysfunctional Holiday, dysfunctional aging family, dysfunctional family roles, Free Webinar geriatric care management, geriatric care manager, Holiday Inquiry call, nurse advocate, nurse care manager, Tools with Dysfunctional families

10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

November 26, 2021

 

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

FIND OUT MORE 

How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complimentary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize dysfunctional family post-holidays
  9. Do not blame,
  10. Do not take sides if several family members points of view and express them

 

Sign Up for My Free January Webinar  

11 Vital Clinical Tools For Desperate Families Post-Holidays

             Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

 

 

  Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.      

Learn how to!

  • Understand the Dysfunctional Aging Family System you must enter to get care for elders
  • Master 11 Vital Clinical Tools you to solve client problems
  • Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays 
  • Get care for aging family members when the dysfunctional family members resist

 SIGN UP NOW

 

 Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

 

 

 

Filed Under: adult child calls post holidays, Adult Child Caregiver Pain, Adult Child Pain, adult child pain-point, adult child physical abuse, Adult children, Adulyt Child Call Post holidays, Aging, aging family crisis, Aging family pain, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Alarm Bells For Long Distance Family, ALCA Dysfunctional Family Help, Black, Black Aging Family, Black Entrepreneur, Black Entrepreneur RB, Black Entrepreneur RN, Black entrepreneurs, Black Geriatric Care Manager, Black geriatric care managers, Black RN, Black Travel Nurses, Blog, Care Management Inquiry Call, Caregiver Stress, Caregivers collapsing, Cash Clow, Concierge aging clients, Concierge Senior, Contract signed, Dysfunctional Aging Familu, Dysfunctional aging family, Dysfunctional Family & Holidays, Dysfunctional Family Inquiry, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, inquiry, inquiry call, Intake COVID-19, Make the Sale, nurse advocate, nurse care manager, Sign Up Dysfunctional Aging Family, Sign Up GCM Client, Sysfuntional Family post holidays Tagged With: aging dysfunctional family, aging life care manager, aging life inquiry, aging life or GCM inquiry, Black, black american geriatric care managers, black american social workers, Black caregivers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, Black RN's, Black start-up geriatric care management, care manager, case manager, Clinical Tool dysfunctional family, Clinical Tools Dysfunctional Holiday, dysfunctional aging family, Dysfunctional Concierge Family, Dysfunctional family post holidays, dysfunctional family roles, Dysfunctional VIP Family, geriatric care manager, help with dysfunctional family, Holiday Inquiry call, nurse care manager, Tools with Dysfunctional families, Working With Dysfunctional family

10 Do’s and Don’ts of Doing the Dysfunctional Family Inquiry Post Holidays

December 28, 2020

More than half of the aging families who call you inquiring about services after the holidays will be dysfunctional families. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant?
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complimentary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize
  9. Do not blame,
  10. Do not take sides if several family members points of view and expressed them

Sign Up for My Free January Webinar  

5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays-

             Thursday, January 21, 2021.  

                            2 PM -3:30 PM Pacific Standard Time

 

  Give frantic adult children hope when they desperately call after the holiday  

 Join me and learn how to come to the rescue of concierge dysfunctional families who found coal in their stocking.      

Learn how to!

  • Understand the Dysfunctional Aging Family System you must enter to get care for elders
  • Understand 11 Warning Signs You Are Working with Dysfunctional Family
  • Master Vital Clinical Tools, you to solve client problems
  • Take Six Steps Professional Must Take to Work with These Difficult Families
  • Get care for aging family members when the dysfunctional family members resist

 SIGN UP NOW

Find out more in Emily Saltz and Lynn Hackstaff’s chapter Family Conflicts, Dependence and Mutuality: Care Management and the Dysfunctional Family. Handbook of Geriatric Care Management 4th edition.Jones and Bartlett 

Find out more in this YouTube for My YouTube, Channel  Geriatric Care 1

Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, Care Management Inquiry Call, Concierge aging clients, Concierge Senior, Contract signed, Dysfunctional Aging Familu, Dysfunctional aging family, Dysfunctional Family & Holidays, Dysfunctional Family Inquiry, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, inquiry, inquiry call, Intake COVID-19, Make the Sale, nurse advocate, nurse care manager, Sign Up Dysfunctional Aging Family, Sign Up GCM Client Tagged With: aging dysfunctional family, aging life care manager, aging life inquiry, aging life or GCM inquiry, care manager, case manager, Clinical Tools Dysfunctional Holiday, dysfunctional aging family, dysfunctional family roles, geriatric care manager, Holiday Inquiry call, nurse care manager, Tools with Dysfunctional families

Offering a COVID care plan product for Long Distance Care Providers

July 27, 2020

 

 

 

Initial Intake

The first step for the Long-distance family members (LDF) worried about elder exposure and hospitalization is an initial consultation and intake with the client and LDF.  This consult will identify the current status of the senior in the home environment.  This care management consultation can be done with a HIPAA-compliant video conferencing service

 

  • Required Legal Documents Family Long Distance Family Needs

     

  • – The first thing that the geriatric care manager works on is to find out if the older person has the required legal documents – Advanced directives, POA/HCPOA & GCM HIPAA  release because of the risk of both hospitalization and death due to age-related COVID-19. If these documents are not present, have a discussion with senior/LDF regarding their wishes, explaining that older adults over 65 are at higher risk for severe illness. The care manager will discuss who is to be the health care decision-maker and consult a family attorney or elder law attorney to complete.  If they choose not to use an elder law attorney, as time is of the essence in the pandemic, they can suggest accessing AARP advanced directives documents for any state which can be executed quickly.
  • G0-Binder

  •  If documents are completed, locate in-home and provide explanations to the family that they must give a copy to emergency contacts and physicians as required and place in planning binder.  In the planning “Go binder” list all emergency contacts with phone numbers/e-mail addresses – family, friends, physicians, pharmacy, professionals providing in-home services.  Also, list all medications and prescribing physicians in “Go Binder”.  Upload documents into caregiving applications like caringvillage.com so the long-distance family always has the updated documents.

JOIN ME FOR MY NEW FREE WEBINAR 

Create 5 Telehealth Products for COVID 19

WHEN. THURSDAY AUGUST 6

TIME- 2 PM Pacific Standard Time

Care Management businesses are struggling with pandemic close-downs.

Support your business bottom line, clients, and their families.

Create 5 COVID products

Products from sheltering in place through the hospital, recovery at home, discharge from an SNF, or hospital for local and long-distance elders. Increase your bottom

line as COVID spreads throughout the US and more shutdowns loom

Learn Step by Step How to Consult with Aging Families and Seniors

Choose the best Hipaa Compliant Telehealth Products to Remotely Consult with Client

  • Help a Local Family Help a Loved One Safely Shelter in Place
  • Help a Long-Distance Family Help a Local Loved One Shelter in Place

  • Help an Aging Family Help a Loved on Hospitalized for Covid-19
  • Help an Aging Family Help a Loved one Recover when Discharged from a

Nursing Home

  • Help an Aging Family Help a loved one Recover when Discharged from a

Hospital

WHEN. THURSDAY AUGUST 6

 

TIME- 2 PM Pacific Standard Time

       REGISTER NOW 

Filed Under: Advanced Directives and Covid-19, Aging, Aging Community & Covid-19, Aging Life Care, aging life care manager, Aging therapist, ALCA & Skilled Nursing Facility, ALCA COVID-19 Crisis, ALCA Products for COVID_19, Blog, Covid 19 Webinar, COVID-19 & Care Management, COVID-19 Webinar, GCM COVID 19 Crisis, GCM products in COVID-19, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Intake COVID-19, Long Distance Care & COVID-19, nurse advocate, nurse care manager, Telehealth COVID-19products Tagged With: ADVANCED DIRECTIVES & COVID-19, aging family, aging life and geraitric care manager, aging life care manager, aging parent crisis, care manager, case manager, coronavirus and seniors, Coronavirus disaster plan, COVID_19 inquiry, Covid-19, COVID-19 Webinar, COVID-19& LONG DISTANCE CARE, geriatric care manager, nurse advocate, nurse care manager, Webinar

130 million Dead COVID- Trump will not require the #1 deterrent -Masks

July 9, 2020

Number 1 Prevention of COVID -19  Wearing A Mask

The Coronavirus yesterday reached the 3 million mark in mark in cases  The number one preventative step we could have taken is to wear masks 

 

Citing Lone Ranger-TRUMP Refuses National Order For Masks

Yet, President Trump refuses to issue a federal order to wear masks and leaves it up to the states. In Texas, where the coronavirus rampages, the  Republican governor has also refused to issue a state order to wear masks. Like ordering the US to wear masks, has something to do with his looks, Trump said a mask makes him look like the Lone Ranger. The Lone Star state topped over 1000 cases 5 days in a row

 

33 Million Would Not Be Dead if Masks Ordered in  October

A new study says wearing masks would have saved 33 million lives since last October. Yet there are still no federal mask requirements.

Lack of President’s National Response Leading to New Depression- Says World Bank

This lack of federal response, like no federal order to wear masks, is not only killing huge swaths of the world population but has torpedoed our economy. President Trump wants to reboot the economy yet by not using federal controls, according to the World Bank the President is moving us to a recession and the cusp of depression worldwide.

Less than half the States Require Masks

Only 20 states require masks as Trump, instead of requiring masks, has left it up to the states. He relented recently, narcissistically,  saying he thought he looked good- like the lone ranger in a mask but ordered no federal requirement. 

Dr. Anthony Fauci predicts a few days ago that the huge COVID spread could leave 100 million a day dying. Masks are our # 1 deterrent again this  slaughter by the omission of using federal powers

33 States Now in Crisis Surge of Virus Sunbelt Devastated

A total of 33 states now have a coronavirus surge with 7 states in the southwest at a crisis level.

Without required preventative steps from the Trump government and the wildfire surge immolating ¾ of our states, COVID 19 is not going away, in fact, may last well into 2021

Mixed -Messaging by President, States, Counties Gives Families no Path to Virus Safety

The problem is made more confusing by the administration’s mixed messaging with different states, cities, counties telling residents what to do to be safe. Families have no idea which way to turn to keep themselves and the most vulnerable senior family members safe.

 

JOIN ME FOR MY NEW FREE WEBINAR

Create Science-based, data-backed, mixed -messaging- free products to keep seniors safe   

 

Create 5 Telehealth Products for COVID 19

 

Products from sheltering in place through the hospital, recovery at home, discharge from an SNF, or hospital for local and long-distance elders.

Increase your bottom

line as COVID spreads throughout the US and more shutdowns loom

 

Learn Step by Step How to Consult with Aging Families and Seniors to:

 

 

  • Choose the best Hipaa Compliant Telehealth Products to Remotely Consult with Client

 

  • Help a Local Family Help a Loved One Safely Shelter in Place

 

  • Help a Long-Distance Family Help a Local Loved One Shelter in Place

 

  • Help an Aging Family Help a Loved on Hospitalized for Covid-19

 

  • Help an Aging Family Help a Senior when Discharged from Nursing Home

 

 

  • Help an Aging Family Help Elder Recover when Discharged from a Hospital

 

WHEN. THURSDAY AUGUST 6     

TIME- 2 PM Pacific Standard Time

 

REGISTER NOW 

 

Filed Under: Aging deaths, Aging Family, aging family crisis, ALCA Products for COVID_19, Blog, coronavirus, Coronavirus Coaching, Coronavirus safety elders, coronavirus shut down, CORONAVIRUS Stay at Home Plan, COVID-19 & Care Management, Covid-19 GCM Products, Covid-19 mixed messaging, COVID-19 Webinar, elder care manager, FREE WEBINAR, GCM COVID 19 Crisis, GCM products in COVID-19, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Home Care Emergency Coronavirus Plan, INFECTION CONTROL & COVID-19, inquiry COVID-19, Intake COVID-19, mask wearing covid-19, Telehealth COVID-19products, telemedicine, Therapist Specializing in Aging, Trump's failure to order masks, Trump's lack a federal response Tagged With: aging family, aging life care manager, aging parent crisis, care manager, COVID_19, COVID-19 Deaths, COVID-19 deaths SNF's, COVID-19 exposure, COVID-19 prevention, COVID-19 Telehealth product, GCM Telehealth Product, geriatric care manager, geriatric care managers, geriatric social worker, masks, nurse advocate, nurse care manager, Telehealth counseling, wear mask 4COVID

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