Cathy Cress

Expert in Aging Life and Geriatric Care Management

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10 Do’s &Don’ts Doing the Dysfunctional Family Calls Post Holidays

September 5, 2023

 

Most Calls for Care Managers Post Holidays

More than half of the aging families who call you inquiring about services will be dysfunctional families post-holidays. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.

FIND OUT MORE 

How Do You Get Them To Trust You Enough to Sign Contract with Dysfunctional family Post holidays?

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complimentary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize dysfunctional family post-holidays
  9. Do not blame,
  10. Do not take sides if several family members points of view and express them

 

Sign Up for My Free January Webinar  

11 Vital Clinical Tools For Desperate Families Post-Holidays

             Thursday, Jan 6, 2022, 02:00 PM Pacific Time (US and Canada)

 

 

  Give frantic adult children hope using vital clinical tools when they desperately call after the holiday Join me Post-holiday and learn how to come to clinically rescue concierge dysfunctional families who found coal in their stocking.      

Learn how to!

  • Understand the Dysfunctional Aging Family System you must enter to get care for elders
  • Master 11 Vital Clinical Tools you to solve client problems
  • Take Six Clinical Steps Professional Must Take to Work with these Dysfunctional family post-holidays 
  • Get care for aging family members when the dysfunctional family members resist

 SIGN UP NOW

 

 Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

 

 

 

 

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Dysfunctional Aging Family Adult Children Who Call You Where You Need Clinical Skills

August 22, 2023

3 Types of Dysfunctional Aging Family Children Calls

Where You Need Clinical Skills

# 1 Inquiry from a Narcissistic Adult Children

in  Aging Dysfunctional Family

Dysfunctional adult children who inquire about your services can be a tough sell. First, let’s- consider The narcissistic adult child from an aging dysfunctional family who calls for help and has an “it’s all about me” attitude. The aging parent and or a midlife sibling could be narcissists. With aging parents, all siblings may have resented this self-absorption of their family their entire lives and have a love/hate relationship with older parents. Siblings, the other brothers, and sisters resent this, especially with parent care.  The self-absorbed sibling either does not participate in solving sibling or aging family troubles but just makes them worse. They call after a disastrous holiday event like the coming  Labor Day family gathering and you need clinical skills to work with them

#2 Inquiry from Devalued Child Entitled but Servile Adult.

 

Dysfunctional adult children who call you about your services can include devalued adult children from the aging dysfunctional family calls you, you need clinical skills to work with them. 

As a kid, the adult child of a narcissistic parent was devalued in the parent’s eyes so that the now aging parent can feel superior and powerful in the world. These children mature into adults who are emotionally impoverished, inflexible, and needy.

As a geriatric care manager, the adult child presents as entitled. As clients, these adult children fear that unless they make inflexible demands, they will receive nothing. “ Get my mother into a concierge wing of a hospital by tomorrow”

An adult child of a narcissistic aging parent will present as nasty, aggressive, and devaluing of the service provider. Or they could be essentially insatiable and easily injured by the helping professional. The adult children of narcissistic entitled families are also often angry and frustrated at having to give care to a parent or parents whom they experienced as ungiving, demanding, intrusive, overpowering, and needy. They are members of an ultra-dysfunctional aging family. They call after a visit to aging parents and you need clinical skills to work with them 

# 3-Inquiry from Needy Adult Children in the Dysfunctional Aging Family

 The adult child who calls may be the needy adult child. Baby boomers must evolve beyond the needy child he or she has been, depending on aging parents’ fiscal,

emotional, and social support, to the adult who supports his parent. Adult Children of aging parents in the 21st century not only confront the delay of their own needs when their parent’s aging and reliance call them but confront their own future and very much more immediate loss of the central figure in their lives, their own parents.

Some don’t- especially in the dysfunctional aging family.

These adults feel starved for parental affection they never received and often seek affection from professionals and other people in their lives to compensate for the care they didn’t receive as children. They call after the holiday and you need clinical skills to work with them. 

These 3  types of adult children have clinical difficulties that are coping and defense mechanisms allowing them to adapt to a dysfunctional family. The care manager must enter the family system clinically to address the needs symptoms and defenses of the adult children to get care for the elder.

SIGN UP FOR MY FREE SEPTEMBER WEBINAR

Taming HBO Succession

11 Vital Clinical Tools For Dysfunctional Families

 

             Thursday, September 19

02:00 PM Pacific Time (US and Canada)

Find Out More 

  Give frantic adult children hope when they desperately call this summer after they see their failing parent.  

 Join me and learn to clinically rescue concierge dysfunctional families made a summer visit to floundering Mom or Dad.      

SIGN UP FOR THIS WEBINAR  

Understand the Dysfunctional Aging Family System you must enter to get care for elders
Understand 11 Warning Signs You Are Working with Dysfunctional Family

Master 10 Clinical Tools Professionals Must Learn Before They Work with These Difficult Families
Learn how to solve dysfunctional family problems after you master these tools
Get care for aging family members when the dysfunctional family members resist
Learn how to work with characters like Rupert Murdock & Logan Roy

Sign Up Now

 

 

 

Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

t

 

 

Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

Filed Under: Adult Child Pain, adult child pain-point, Adult Child Stress, Adult children, Aging, aging family crisis, aging family system, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Aging therapist, black care manager, black concieirge nurse, black concierge care manager, black concierge RN, Black Entrepreneur, Black entrepreneurs, Black Geriatric Care Manager, Black geriatric care managers, black travel nurse, Black Travel Nurses, Black Travel RN, Blog, borderline-narcissistic families, Clinical Tools Dysfunctional family, Concierge aging clients, Concierge caregivers, Devalued adult child, Dysfunctional aging family, Dysfunctional Family Inquiry, Dysfunctional Family System, elder fiscal abuse, Entited Family, Families, FREE WEBINAR, GCM Clinical Tools, Geriatric Care Management Business, Geriatric Care Manager, geriatric social worker, Narcissistic adult child, Needy Adult Child, nurse advocate, nurse care manager Tagged With: aging dysfunctional family, aging family, aging life care manager, black american geriatric care managers, Black Entrepreneurs, Black geriatric care managers, Black Nurse Entrepreneurs, care manager, Clinical Tool dysfunctional family, Clinical Tools for Aging Family, Devalued Adult Child, dysfunctional, Entitled Adult Children, Entitled aging client, Entitled Family, free webinar, geriatric care managers, Ivanka Trump, Needy Adult Child, nurse advocate, nurse care manager, parent care crisis, Tools with Dysfunctional families

4 Dysfunctional Family Markers Clinicians Face

August 2, 2023

 

The normal family is the hand grenade compared to the nuclear bomb of the dysfunctional family

When both are faced with a filial crisis of aging parents being dependent and the adult child needs to take over they cower or explode.

How Do You Know a Dysfunctional Family

1. They lack the ability to resolve conflicts

The dysfunctional family has frequent psycho-social blockages that prevent the family from growing emotionally. They fail miserably at moving through all family stages and orchestrating family rituals. The adult children both love and hate their parents

2. They Cannot make Life transitions

In each dysfunctional family most life transitions in the family, like birth, adolescence, and marriage have been very difficult to make, marked by a lack of support from the parents. Every holiday, family reunion, funeral any family gathering might be drunkenly ruined. The parental figures are usually not in charge, nurturing, or able to establish establishes clear rules. They have never created an Excel spreadsheet on tasks to do to orchestrate a holiday. Like a disease spreading down generations, they never knew how happily celebrate anything together, as their parents wrecked ritual occasions as well.

3. There are murky roles in the  family

 

The chief role of the parent is characterized by a lack of leadership in the family and the ability to nurture the children. Mom rarely became the high priestess at the summer family reunion or the memorial day picnic when everyone gathers at her house or any family ritual gathering. The family members generally do not believe the parent is there for them and can be depended upon. The concierge’s dysfunctional family is colored by bloody strained relationships and unresolved conflicts and ruined ritual memories.

 

4. They inspire great literature

The family is the inspiration for great literature. O’Neil’s wrenching play A Long Day’s Journey into Night” portray the most miserable of dysfunctional families. Alcohol, drugs, and secrets that have been kept by all for generations splatter the pages of this great play mirroring all the ruined family ritual celebrations -children of dysfunctional families recall with horror.  Award-winning plays and films, like Tracey Letts August in Osage County about a ruined ritual funeral from hell when Julia Roberts tries to beat up drug-addled, drunk presiding mother Meryl Streep, or Succession Where a Narcissistic Dad pits his adult children against each other to succeed  him when he dies

ed6855aa32d877d7fc1ef9ee757e0f17-98.jpgRituals Bring Out the Worst in Family

In a dysfunctional family when an aging  Mom does not make the very small things she was able to pull off like the Latkes or the Christmas cookies, the Memorial Day family Reunion or big things like the daughter’s wedding, someone has got to take over or be and family organize or r the successor to Mom, and resentments skyrocket – tempers flare – and the torch just might never get passed.

The family is again thrown into crisis.

That means someone in the tribe has to take over -yet the dysfunctional family has no model or spreadsheet for any transition in power. They cannot pull off any ritual celebrations or even family Taco Tuesdays. Most critically when the rudderless head of the family needs care, these adult children cannot care for a parent who did not care for them. Succession is about the transition of power in the family.

Sign Up for My September Webinar on Working With the Dysfunctional Family

 

 11 Clinical Steps to Work with Dysfunctional Families-

Tuesday, 2:00-3:30 PM

September 16, 2023

 Give frantic adult children hope when they desperately call after the holiday 

Join me 

and learn how to come to the rescue of concierge dysfunctional families who found coal in their stockings.

Learn how to:

Understand the Dysfunctional Aging Family System you must enter to get care for elders

 

Understand 11 Warning Signs You Are Working with Dysfunctional Family 

 

Master the 5 Clinical Tools – you need – to solve these problems with your clients

 

 

 

 

 

 

Learn Six Steps Professionals Must Take to Work with These Difficult Families

Sign -Up Now 

 

 

Find out more in the YouTube for My YouTube, Channel                                                                  Geriatric Care 1

Learn more about how to work with the dysfunctional family in Handbook of Geriatric Care Management 5th edition 

 

Filed Under: adult child pain-point, adult child physical abuse, Adult children, Aduly Child Stress, Aging, Aging Family, aging family crisis, aging life business, Aging Life Care, aging life care manager, Black, Black Aging Family, Black Entrepreneur, Black Entrepreneur RB, Black Entrepreneur RN, Black entrepreneurs, Black Geriatric Care Manager, Black geriatric care managers, Black RN, Black Travel Nurses, Blog, case manager, Cut Off, Dysfunctional Aging Familu, Dysfunctional aging family, Dysfunctional Family & Holidays, Families, Geriatric Care Management Business, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Holiday season, Holiday Sibling Rivalry, Holidays, nurse advocate, nurse care manager Tagged With: aging dysfunctional family, aging life care manager, boundaries dysfunctional families, care manager, case manager, Clinical Tools Dysfunctional Holiday, Dysfunctional Concierge Family, dysfuntional family, geriatric care manager, Holiday Meltdown in Aging Family, Long Days Journey Into Night, nurse care manager

Sell GCM or ALCA to wealth managers?

July 13, 2023

 

 

 

What makes 3rd Parties Like Wealth Managers Refer to Care Managers?

Do you want to sell to wealth managers? Why would third parties like wealth managers trust officers, sell to  GCM or ALCA by referring clients to a care manager If you have an Aging Life or GCM business you need to know. It is the benefits you bring to the 3rd party and their aging client.

Benefits you bring to the 3rd party and their aging client.

Clients in the upper 5% of income will call you because their wealth manager or bank trust officers referred them. But the wealth manager needs to know what benefits you offer them and their clients if they are to make referrals to your agency. On the feeding chain of referrals, they are one of your most important sources to feed income for your business. because these clients can pay privately for many years with their mammoth incomes and investment. You have to deliver what benefit you promises sell Benefits, not Features to Wealth Managers to Grow Your$ Bottom Line

Sell benefits not features to wealth managers is a key to great marketing. Do you know how you do that? When you market Geriatric care management, what makes the final sale is ” What’s in it for me the 3rd party. “Benefits answer that question for your targets. Learn how to make a great marketing presentation and sale to 3rd parties, like wealth managers or bank trust Departments, by understanding the benefits geriatric care management brings to them and the rest of your target audiences.

 

[Read more…]

Filed Under: 3rd party targets, ALCA Beneifits, ALCA Marketing, Benefits, Benefits of Care Management, Benefits of Care Management to Hospice, Benefits of Geriatric Care Management, Benefits to Conservators, Benefits to ElderLaw, Benefits to Guardians, Benefits to Third Parties, Benefits to Trusts, Benefits to wealth managers, Benefits vs Features, black care manager, black concieirge nurse, black concierge care manager, black concierge RN, Black Entrepreneur, Black Entrepreneur RB, Black Entrepreneur RN, Black entrepreneurs, Black Geriatric Care Manager, Black RN, black RN care manager, black social worker, black travel nurse, Blog, Cathy Cress MSW, Close The Sale, Concierge Care Manager, concierge top 10%, Conservator, Features vs Benefits, FREE MARKETING WEBINAR, FREE WEBINAR, GCM Sales, GCM Webinar, geriatric care manager, geriatric care manager start up, Make the Sale, marketing, Marketing aging life care, Marketing features and benefits, marketing geriatric care management, marketing pitch, Marketing Plan for Concierge Clients, Marketing Strategy, marketing to conservators, marketing to edlerlaw attorneys, marketing to guardians, marketing to the top 10$, Marketing to top 5% Tagged With: aging family, aging life care manager, aging parent care, aging parent crisis, benefits of ALCA, Benefits Of Geriatric Care Managers, benefits to 3rd parties, Benefits to Wealth Managers, Benefits VIP Clinets, care manager, Features and Benefits, Features and Benefits of GCM, geriatric care manager, marketing to wealth manager, nurse advocate, nurse care manager, Sell Benefits, wealth managers, webinar Benefit or Features, Webinar Features and Benefits

Does VIP Marketing and Sales Plan Transform Your Bottom Line?

July 12, 2023

Marketing and Sales Plan to find VIP Clients Concierge Clients Will Make You a Profit

You need a VIP Marketing and Sales Plan to find Concierge Clients. Why- you can transform your agency into a profitable service by finding concierge clients for your care management agency 

Why- a geriatric care manager is a powerful health care concierge, just like the new concierge medical services. This is a stellar selling point to potential GCM  clients who are in the top 10% income brackets.

Find Concierge Clients upper 10%  As Medicare Does Not Cover Long-Term Care

These well-to-do  VIP Concierge clients can afford to pay privately for long-term care geriatric care management and private duty home care because they are financially in the upper 10% of the economy. Long-term care is not covered by Medicare, so only these wealthy Americans can pay for it.

Why is offering concierge services a great idea for this group of seniors? A geriatric care manager is a highly skilled professional who acts as a personal assistant to the aging family delivering the long-term care services they need at the right time, the right place for the right level of care

What  Great Benefits You Bring When You Find the Concierge Client

What are the Benefits care managers offer VIP clients? You offer highly personalized aging parent care. VIP Concierge clients can reach you at almost any time. You build a deep relationship with the client and family.stock-photo-16832488-tense-couple-in-therapy-session.jpg As a GPS through elder care, the GCM helps them step by step through one of the hardest journeys of their life. A geriatric care manager’s highly personalized service meets all the needs of the aging family and the client. GCMs are like a concierge at a 5-star hotel. with the 5-star VIP services like 24-hour on-call .They serve the family by solving their caregiving problems and making elder care more seamless. But here is a deal-breaker, most care managers did not know they must have. You need a  marketing and sales background to sell VIP  benefits, not features to convince the clients to sign up for your services. 

 

Even if you cannot make the class, if you sign up, you will get a recording the next day

When: July 20 2023
2 PM-3:30 PM PST
      Learn
 

A feature is a fact 

A benefit tells customers the advantages of those facts

 YOU WILL LEARN

How to create a winning sales pitch to a third party

The difference between selling features vs benefits

How to sell the benefits of your services for each 3rd party you  serve

What benefit you offer makes your sale to wealth managers, elder law attorneys, and concierge physicians to get referrals for new clients

The Benefits that make your sale to upscale Assisted Living, accountants, financial planners, Hospice

Step by Step on how to set up meetings with 3rd parties to make the sale

Even if you cannot attend, you will get the recording of the webinar the next day if you sign up

SIGN UP And Take of One-time Low price offers of Classes

 

Join me in my newest FREE Webinar

Free Webinar on Finding Concierge ClientsSign Up for My Latest Free Webinar

Care Managers Marketing to Wealth Managers”

When September 27th, 2-3:30 PM Pacifi

Sign-up Understand how to market to the target and you open the door to the top 5% of VIP Concierge Clients.

 Learn how to sell your services to the gatekeepers to the clients who can pay privately for long periods of time, when you deliver your gold standard care management services.

Wealth managers and trust officers will refer their VIP clients to you if you can sell care management


  • Why market to wealth managers and trust departments
  • The benefits and features GCM offers to wealth managers
  • Who are top wealth managers
  • How do you find them, setting up a meeting, what to bring, what to present with perfect pitch

Int

 

 

Learn about a VIP Marketing and Sales Plan

 

FREE WHITE PAPER LEARN COPY & KEYWORDS TO ATTRACT  VIP CLIENTS

Write Your powerful VIP Marketing and Sales Plan

Sign-up for my Free White paper to learn to use the copy & keywords to sign-up for  home care or care management Concierge-VIP Clients who can afford  care management & home care as Medicare does not cover long-term care

 

Filed Under: Aging, Aging Life Care, aging life care manager, billing, Black Entrepreneur, Black Entrepreneur RN, Black entrepreneurs, Black Geriatric Care Manager, Black RN, Black Travel Nurses, Black Travel RN, Blog, care manager, case manager, Concierge aging clients, Concierge Care Manager, Concierge Client, Concierge Geriatric Care Manager, Concierge Marketing, Concierge Senior, elder care manager, Families, FREE WEBINAR, GCM Marketing skills, GCM Start -Up, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, marketing, Marketing aging life care, marketing ALCA /GCM, marketing care management, marketing geriatric care management, marketing to concierge clients, marketing to the top 10$, nurse advocate, nurse care manager, patient advocate, VIP Aging Client, VIP Client, VIP Concierge Client, VIP marketing, VIP Marketing Plan, VIP Products, Wealth Management Departments, Webinar, Webinar ALCA GCM, webinar Features vs Benefits Tagged With: aging life or geriatric care manager, Certified Senior Advisors, concierge clinet, eldercare, Entitled Clients, GCM bottom line aging life care, geriatric care mnager, nurse advocate, nurse care manager, wealth management, wealthy clients

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