Cathy Cress

Expert in Aging Life and Geriatric Care Management

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What Marketing Tactics Work Best to Reach Aging Life or GCM customers?

February 1, 2020

What Are Your Marketing Tactics ?

Marketing your existing or new Aging Life or GCM business is vital to growth, but where you spend your marketing dollars or do you use free public relations like showing targets the benefits of ALCA or GCM? What marketing tactics make the most sense for you? Where will you reach your client base best? This is where your marketing strategy comes into play. Before the business can start generating revenue, a marketing strategy and sales techniques must be in place.

A marketing message, like benefits, must be communicated to the public about your business

 

To get new GCM, ALCA clients your marketing  message must say your business offers these benefits

  •  concierge solutions to the grueling aging care decisions families and clients must make.
  •  expert professional assistance with the tough choices aging family members must make about elder housing, medical care, personal care, finances, end of life and the myriad mind-boggling decisions they face.  
  •  support to the aging client and the whole aging family to transform the family to get care for the client 
  •  support and care  to the caregiver to keep them from burnout
  •  the exact product they will need to solve their problem like dementia care, moving an elder, quality of life, VIP care

Example -Benefits of Geriatric care manager to an Elder Law attorney

  • Assess capacity –you are are a health professional and they are not
  • Work with Dysfunctional families – often their clients
  • Do facilitation with dysfunctional families
  • Facilitate family meetings over non-titled assists, health care decisions( death and dying)
  • Expert in sibling wars facilitating  decisions to help parent care
  • Can advise on the current and future costs of care. 
  • Extra set of eyes for the attorney and can monitor the client’s     medical status, address safety issues keep them updated
  • Prepare written geriatric assessment as evidence in a guardianship or conservatorship if admissable in your state

Join me in my new FREE Webinar


Learn to Sell Benefits not Features to Third Parties to Grow Your Care Management Bottom Line

When: February,20th 2020
2 PM-3:30 PM PST
Learn
 

What is a benefit vs features and how to find benefits for each 3rd party you market to?

What specific problems you solve for wealth managers, elder law attorneys, and concierge physicians, assisted living  

What specific problems to solve for upscale Assisted Living, accountants, financial planners, MD’s   and many more

Step by Step how to set up meetings with 3rd parties to make the sale

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Filed Under: Aging, Aging Family, aging family crisis, aging life business, Aging Life Care, aging life care manager, ALCA Beneifits, Benefits, Benefits vs Features, care manager, case manager, Concierge aging clients, Concierge Client, Concierge Senior, elder care manager, FREE MARKETING WEBINAR, FREE WEBINAR, GCM Benefits, GCM Start-Up, GCM Webinar, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Marketing aging life care, marketing care management, marketing to concierge clients, marketing to the top 10$, nurse advocate, nurse care manager Tagged With: aging concierge Clients, aging life care manager, aging parent crisis, benefits of ALCA, Benefits of care management, Benefits Of Geriatric Care Managers, Benefits vs Features, care manager, case manager, concierge marketing, geriatric care manager, Marketing Care Management, marketing services, marketing tactics, nurse care manager, webinar concierge care

6 Emotional Quality of Life Activities to Sell Care Management to Assisted Living

June 3, 2019

What is emotional Quality of Life

What is emotional quality of Life? It is a connection with others. We all, including older people, crave human contact. The professional relationship a care manager has with an elder is emotionally caring, just like a concierge physician. It trumps personal chefs and shoppers because you assess their problems and actually have a deep relationship.

In a world where the family no longer lives next door and supports each other, geriatric care managers can give elders that human contact and support that is gone in most sandwich generation families.

Emotional connection to pets ¨

Emotional connection to grandchildren ¨

Peace with oneself

When older people move into Assisted Living they frequently do not feel that emotional connection. They may have to leave their pets behind, the family does not live nearby or is overwhelmed with work and younger family members. If the older person just moved to Assisted Living they often feel like they landed on Mars and are not sure how to make friends or socialize with the Martians. They are not at peace with themselves

How Do You Find It

This is where a geriatric care manager or ALCA member can come in. By working with the Assisted Living facility and the family, the care manager can bolster the sagging quality of life of an elder who is unhappy with Assisted Living. They can do an Assessment for Emotional  Quality of Life and create emotional connections –

  1. For someone who just moved in assisted living, plan a tea party or cocktail party and invite new neighbors
  2. Assess what activities the new resident likes, escort them to the activity and ask the instructor to pair them with a buddy.
  3. Enroll the resident in the local Osher program and let them pick out a group to join.  Example lunch group, dinner group, play reading, Dickens, New Yorker, Arrange transportation if necessary
  4. Enroll the client in a group at a local senior center that reflects what they like to do, like knitting, needlepoint, poetry, and memoir writing gentle yoga, if that is not offered at the facility. Arrange senior transportation
  5. Enroll a homebound client in Senior Center Without Walls .
  6. Arrange a visit by Pet Therapy Dog to visit the older person, who left a pet behind or arrange for the elder to visit the local SPCA with an escort and transportation where the escort can interact with the animal.

     

     

    Find out how to market GCM /ALCA Services to Assisted Living

    10 Steps to Success in Selling Care Management to Assisted Living

     FREE WEBINAR- 10 Steps to Success in Selling Care Management to Assisted Living

     

    THIS WEBINAR BEGINS: Monday, June 24, 2019, 2 PM PST Ends 3:15 PM PST

     Find Out More 

    DURING THIS FREE WEBINAR YOU WILL LEARN

    How to Make a Winning First Impression at Assisted Living Sales Meeting- Preparing Presentation

     What Referral Triggers to Use When Selling Geriatric Care Management to Assisted Living

     What Feature to use When Selling Geriatric Care Management to Assisted Living

     What Benefits to use When Selling Geriatric Care Management to Assisted Living

     How to Close the Sale of Geriatric Care Management to Assisted Living

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Filed Under: Aging, Aging Family, aging family crisis, Aging Life Care Assocaition, aging life care manager, Assisted Living & Geriatric Care Managers, Assisted Living Crisis, Benefits vs Features, Benifits & Assisted Living, Blog, Emotional Quality of Life, Families, Geriatric Care Management Business, marketing ALCA /GCM, marketing care management, nurse advocate, nurse care manager, Quality of Life for elders, Webinar Tagged With: aging family, aging life care manager, aging life care sales, aging parent crisis, care manager, case manager, elders emotional quality of life, geriatric care manager, Geriatric Care Sales Assised Living, Geriatric Care Sales Assisted Living, geriatric social worker, Marketing to Assisted Living, nurse advocate, nurse care manager, Quality of Life and Asssited Living

3 Award Winning Ways to Get Your Care Management Contract Signed

May 8, 2019

If you are a geriatric care manager, do you want to get your client contract signed? Harry Beckwith, who wrote one of the 100 best business books, “Selling the Invisible,  has some great ideas to get that signature.

Since ALCA members and geriatric care managers sell the invisible-

Listen up to Harry Beckwith

To make the sale on a care  management service that folks cannot touch or see

  1. Fix your service- Do it before you even think of making a sale. Make sure it is gold standard like the top 10% of adult children want for their parents. Fix it and fix it until it is “Flawless “Service – just the way the top 10% expect it to be -like that 5-star hotel they are accustomed to and will buy when you try to sell to them.
  2. Let your clients’ set the standards. Your clients in the upper 10% want the best of the best. They want you to fix their mother’s care but equally fix their life as a caregiver. So, find out how you can help them as a caregiver in the inquiry call and explain how you will make their life better as a caregiver to make the sale.
  3. Give the prospect one good reason to sign your contract. Tell them the first thing you will do to relieve the pain they feel in caregiving. Give them that one good reason to sign up with you by explaining how you will remove their pain in caring for their aging parent. t

 

Join Me in My New Free Webinar

Conquer Care Management Sales- 5 Steps Close the Sale

Find out More

Sales is a client ‘s journey from realizing the need for your product /service (care management) to making an actual purchase (closing the sale.) Closing the sale means the client signing your contract and giving you a deposit. Most care managers are untrained and terrified of this process. Learn the 5 steps to make and close a care management sale to get that contract signed, get a deposit, grow your business, bolster cash flow, make payroll and stop you from being one of the 50% of new US businesses that fail after five years.

You will Learn

 

  • How to get your contract signed by giving the client one good reason to sign it
  • How to make the sale in the inquiry call -with a complimentary consultation
  • How to ” Identify needs using client” challenge questions” to find the problem you need to solve to make the sale
  • How to present your offer by selling solutions to the problem with a mini care plan
  • How to manage objections if the caller has concerns about price or product
  • How to close the sale with non-aggressive closing questions to have your contract signed, get a deposit, and grow your business with a new client
  • 7 more days left to
    Keyboards with key for closing sale
  • Sign Up 

Filed Under: Adult children, aging family crisis, aging life business, Aging Life Care Assocaition, aging life care manager, ALCA Cobtract, Benefits, Benefits vs Features, Blog, care management start-up, care manager, case manager, Contract signed, elder care manager, Features vs Benefits, GCM Constract, Geriatric Care Management Business, geriatric care manager, Geriatric Care Manager, geriatric social worker, inquiry call, Marketing aging life care, marketing ALCA /GCM, Marketing copy, marketing pitch, marketing to concierge clients, marketing to the top 10$, marketing to upper 10%, nurse advocate, nurse care manager, Webinar Tagged With: aging life care manager, aging life care sales, ALCA contract, ALCA sales, care manager, case manager, GCM contract signed, geriatric care manager, Harry Beckwith, new client, nurse advocate, nurse care manager, sell the invisible

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