More than half of the aging families who call you inquiring about services after the holidays will be dysfunctional families. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.
- Do Be Objective
- Do Use Active Listening
- Do Give them Hope you can solve their family problem
- Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant?
- Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
- Do a complimentary 30-minute consultation
- Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
- Do not criticize
- Do not blame,
- Do not take sides if several family members points of view and expressed them
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5 Vital Clinical Tools to Help Aging Dysfunctional Families-Post Horrid Holidays-
Thursday, January 21, 2021.
2 PM -3:30 PM Pacific Standard Time
Give frantic adult children hope when they desperately call after the holiday
Join me and learn how to come to the rescue of concierge dysfunctional families who found coal in their stocking.
Learn how to!
- Understand the Dysfunctional Aging Family System you must enter to get care for elders
- Understand 11 Warning Signs You Are Working with Dysfunctional Family
- Master Vital Clinical Tools, you to solve client problems
- Take Six Steps Professional Must Take to Work with These Difficult Families
- Get care for aging family members when the dysfunctional family members resist
Find out more in Emily Saltz and Lynn Hackstaff’s chapter Family Conflicts, Dependence and Mutuality: Care Management and the Dysfunctional Family. Handbook of Geriatric Care Management 4th edition.Jones and Bartlett
Find out more in this YouTube for My YouTube, Channel Geriatric Care 1
Watch my Free YouTube Channel – Inquiry With Dysfunctional Aging Family After Holidays
If they call for information before the holiday and are not ready to move forward, you can proactively offer them questions from this list of alarm bells that they can answer now or they can monitor during now and New Year holiday that could trigger engaging your services after they compare notes on a post-holiday call with you.
to holiday religious services
caregiving. They will ruin the holiday celebration one way or another. Maybe they are drugging themselves with the telly or abusing prescription drugs. 
shopping, plus ambulation. Then add depression – widowhood, loss and you have the challenges of aging in managing this entire titanic ritual. Many times the aging Mom can no longer balance all these plates and the holidays shatter with the crashing dishes.
like they did the nights of the crying newborn or the rebellious teen, and are thrown off balance by the sometimes sudden and usually unexpected loss of their anchoring aging parents, like when they find Elderly Mom is unable to pull off running the holidays Indeed, what must happen in this new developmental phase is that the adult child must evolve beyond the needy child, (I will still have Mom pull of the holiday as she always did) he or she has been, depending on his or her parents for that fiscal, emotional, social support and ritual organizing parents, like managing of officiating over the Christmas or Hanukkah celebration.
the parents and the adult child’s point of view. The really need a geriatric care manager’s services
Understand the Dysfunctional Aging Family System you must enter to get care for elders Understand 11 Warning Signs You Are Working with Dysfunctional Family Master the 5 Clinical Tools – you need – to solve these problems with your clients Learn Six Steps Professional Must Take to Work with These Difficult Families 
