A Geriatric Care Management Operations Manual is absolutely essential. Watch this video to learn why a manual can boost your geriatric business, grow your marketing outreach, and support staff development
An Operations Manual needs to be comprehensive, useful, with all your services or products and procedures to deliver them. Here are 7 reasons why your business needs it.
The entrepreneur geriatric care owner’s brain is the system. Without the owner, the business has little or no value unless you have made a very large profit. What makes your business more valuable and sellable is to have well-designed, well-documented systems that almost anyone can operate successfully. Think of Starbucks or Macdonald’s who invented the operations manual and grew worldwide. The more your business looks like this, the less dependent it will be on the owner, and the more asset value your business will have.
1. You Can Receive 3 CEU’s per Module if you Join or are an ALCA Member
NACCM , ALCA Certification Program has awarded 3 CEU’s for 19 modules in the GCM Operation Manual Class, for the clinical training the GCM Operations Manual Class Offers including Move Management, Caregiver Assessment, End of Life, Concierge Companion Services to add to your GCM menu of services
2. An operations manual will develop a “gold standard” throughout the growth of your business.
Most entrepreneur business owners start their businesses because they believe that they can do a superior job at what they do. Their intent from the beginning is excellent products and/or customer service. However, as a business grows and new employees are added to the mix, the quality often diminishes. If the owner gives a customer one experience but the employees give that same customer a bad experience, it lowers the customer’s opinion of the business. A written operations manual will help give you and your team the discipline to do what it takes to maintain excellence as the business grows especially when the business is caring for someone’s mother.
3. An operations manual is the best tool for training new employees.
Unfortunately, most entrepreneur business owners do not have a strong process for training new employees. They typically walk them around the place of business showing them where everything is. They then tell them what they need to do and then expect that new employee to intuitively do what they were told with excellence. Often the new employee is a disappointment to the owner.
If there is a manager responsible for the orientation and training of the new employee the results can be even worse. A well-written operations manual will set the standard for performance. It will also give detailed procedures (how-to’s) on the critical functions of the tasks the new employee is responsible for. Mentoring is always a great idea, but an operations manual is essential as both a standard and a reference tool.
4. Operations manuals free up valuable time for the owner!
Most entrepreneur small business owners feel like they do not have enough time to do the higher level, more strategic functions of their business. They lament that they do not have time to plan and think strategically. Time gets consumed putting out fires and solving problems. This typically happens when the company does not have a good operations manual. Operations manuals, once written, are a tremendous time saver to give the owner time to do the higher level, more strategic functions of their business.
5. An operations manual makes your business scalable.
If you as the owner have to do everything for it to be done right, your business is not scalable or able to grow up that steep cliff of growth. It cannot grow beyond the time that you as the owner have to “do everything.” You must create systems that are documented in an operations manual for your business to grow in a healthy, sustainable way.
6. You Can Easily expand your GCM Business to a second office…
A fine fiscal reason for having a documented operations manual is to add market value to your company by duplicating it .You can expand your business to another site because your operations manual make it a turnkey purchase. A Manual gives you a template to expand your territory
6. An operations manual can help you sell your GCM Business for twice the amount.
The entrepreneur geriatric care owner’s brain is the system. Without the owner, the business has little or no value unless you have made a very large profit. What makes your business more valuable and sellable is to have well-designed, well-documented systems that almost anyone can operate successfully. Think of Starbucks or Macdonald’s who had the first manual. The more your business looks like this, the less dependent it will be on the owner, and the more asset value your business will have.