Geriatric care manager’s do facilitation– but should they do mediation?
Although sometimes used interchangeably, the terms mediation and facilitation refer to different processes.
Broadly stated, facilitation requires meeting-management skills, whereas mediation requires conflict management skills. In facilitation, a neutral facilitator enables a group to make decisions and accomplish a task by guiding them in effective communication processes.
The facilitator maintains a collaborative and respectful environment that encourages full participation and helps the group overcome barriers to achieving its goals.
A geriatric care manager should not do mediation unless they have at least 100 hours of mediation training and conflict management skills. They are “ accidental mediators” but can become trained mediators. Find out more.
Read the new chapter on mediation and geriatric care management. Get the new Handbook of Geriatric Care Management 4th edition by DanaCurtis MA JD now– or out in Kindle on Amazon in November (to keep up with technology)