More than half of the aging families who call you inquiring about services during the holidays, starting with “Turkey Day” will be dysfunctional families. The great majority of calls will come from adult children. If you want to make the sale during the inquiry you have to know how to handle these dysfunctional family members on the phone and give them enough trust in you to sign your contract and give you a deposit for your services.
So when they call inquiring about your services you must identify them in the beginning of the inquiry call.
Signs to look for when they describe the problem
- History of Divorce or cut off
- Blaming the aging parent or siblings
- Old conflicts with the parent or siblings
- Unable to agree or work with other family members
If you have dysfunctional family members calling, do not disagree with them or say anything that they may read as critical. They are ultra-sensitive to criticism, may become defensive and are easily disappointed. Be objective and calm if they have intense emotional reactions.
Most of all give them hope that you can solve the problems with their parent but do not promise anything you cannot deliver. You risk never getting the case.
Learn the 2-part inquiry using a complimentary consultation to make the sale to the needy yet always dissatisfied entitled / concierge family
Master the 10 tasks in holding a family meeting during a holiday crisis with adult siblings and family during the frightful, not festive family chaos
Understand 5 tools necessary to work with long distance concierge and entitled families in a parent care crisis over their thankless Thanksgiving and blue, blue Christmas or Hanukah
Join me for this free webinar and learn how to come to the rescue of Concierge Entitled families who find coal in their stockings.
Wednesday, November 8 @11am Pacific Time
2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY (Find your local time)
NACCM has pre-approved this program for 1.5 contact hours”