Adding concierge customer’s services to your geriatric care management
agency transforms your agency into profitable service.
Why- a geriatric care manager is a powerful health care concierge, just like the
This is a powerful new selling point to potential GCM clients who are in the
top 10% income brackets.
These clients who can afford long term care geriatric care management and
private duty home care.
Why offering a concierge services great idea? A geriatric care manager is a
highly skilled professional who acts like a personal assistant to the aging
You offer highly personalized aging parent care.
Concierge clients can reach you at almost any time
You build a deep relationship with the client and family.
As a GPS through eldercare, the GCM helps them step by step through one of
the hardest journeys in their life.
A geriatric care manager’s highly personalized service meets all the needs of
the aging family and the client.
GCM’s are like a concierge at a 5 star hotel there to serve the family by
solving their care giving problems and making elder care more seamless.
Join me for my free Webinar How to Make a Profit Serving the Older Concierge Clients, September 22th and learn how t
o transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing steps
Learn more and get the details Lead Pages https://cathycress.leadpages.co/oct-22-webinar/
We can learn much about 21st century Concierge families from the PBS series Downton Abbey.
21st century Concierge families accept little responsibility for their actions and all tend to blame adult siblings and family when things go wrong, like Mary and Edith Crawley on 19th century Downton Abbey
Tom Branson , the former driver, is no care manager but he intervenes in the Crawley Family by marrying in and managing the estate then trying to get them to adapt the post World War I new reality of class and wealth to save the Dowtown Abbey.
These families easily find fault with services or staff, and they become critical or angry without trying to discuss, understand, or resolve the perceived problem. The staff on 19th century Downtown abbey is blamed for everything- The chief blamer is Mr. Carson the head butler .
Watch the next season, watch reruns and do learn how to market to and manage the concierge family from PBS’s well loved entitled family model.
Do you have procedures for an emergency at your agency?
The ability of an agency to function despite an emergency is critical. The hurricane season is upon us. The west has massive wildfires and the polar vortex is coming.
Informal procedures work in a start up care management business but what if the solo practioner is ill and out ?
If illness, accident, some other unforeseen event overtakes an owner or manager, no emergency procedures can be suicide in an emergency, not to mention liability to your elderly clients.
Katrina left New Orleans GCM’s, desperately scrambling to care for their clients in hotels as the floodwater rose. They were and left to re-build their business again.
Every geriatric care professional needs a formal, written backup plan that dictates action, should a disaster or emergency arise.
It ‘s necessary to assess your company’s risk of temporary or permanent service disruption if a disaster or emergency is experienced. This may seem an overwhelming task at first, but when you break it down into pieces, it becomes workable.
Learn about preparing for emergencies how you can prepare you, your clients and staff for disasters and absences of key personnel.
Get the new Handbook of Geriatric Care Management 4th edition now– or out in Kindle on Amazon in November (to keep up with technology)