Cathy Cress

Expert in Aging Life and Geriatric Care Management

  • Home
  • Products »
    • GCM Manual
    • Books
    • > Geriatric Care Management – 4th Edition
    • > Mom Loves You Best
    • > Care Managers
  • Consulting
  • Upcoming Webinars/Speaking
  • About »
    • Recommendations
  • Blog »
    • Aging
    • Geriatric Care Manager
    • Siblings
    • Webinar
  • Contact

10 Steps to Take to Serve Wealthy, Demanding Long Term Aging Clients Like Donald Trump

August 11, 2017

How Do You Deliver Your Value Proposition of serving long term clients from the top 10% financially- who can offer sustainable financial growth to your Aging Life or GCM company?

 

You offer superior professional Concierge Service to Client and Family- Care they demand when you need it

 

 You offer preventative care to avoids Crisis -Helps Keep Clients Out of E room and nursing homes and Keep them at home where they wish to be

 

You Use the value proposition – leading to one-time/long term client engagements – How

  1. Deliver concierge service
  2. Offer confidential services that clients and families can trust
  3. Adjust your plan of care as professionally needed for family & client
  4. Serve whole aging family
  5. Provide a GPS through health care needs so that best care is delivered seamlessly
  6. Have a full GCM toolbox and know all community resources –to change tools as client change and age safely in place
  7. Refer or provide skilled background checked home care aides who meet the need of entitled clients
  8. Be willing and skilled enough to accept difficult entitled clients who are narcissistic, demanding and unreasonable like Donald Trump , Sumner Redstone, Huguette Clark
  9. Have someone on your staff who has a clinical background in dysfunctional aging families, and psychodynamic diagnosis
  10. Have upscale resources in your resource data base like private drivers, private chefs, car services, upscale golf clubs that cater to older clients, or  upscale assisted living

Sign up for my latest free webinar

  • Cathy Cress MSW, Author of Handbook of Geriatric Care Management- 4th edition. Webinar Series
  • Upcoming Webinar
  • Learn The 5 Steps to Reach the Concierge Client
  •  
  •  
  • August 23, 2017 11:00 -12:00 PST  
  • Discover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing steps learn more and get the details    
  • Overcome the double bind of your caring model and learn how to care and make money
  • Create a marketing strategy and messages that attract concierge clients 
  • Reach this target audience
  • Design products that exactly meet Concierge Clients needs
  • Obtain adult children’s buy-in           
  • Use words that will make them choose you
  • Get care staff they will like and not fire
  • Get the contract signed with ease

Sign -up for my free webinar 

 

 

 

 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, elder abuse, Fiscal Elder Abuse, Geriatric Care Manager, geriatric care manager, geriatric social worker, Narcissistic Personality, nurse advocate, nurse care manager, Webinar Tagged With: aging family, aging life care manager, aging parent care, aging parent crisis, care manager, Donald Trump, dysfunctional aging family, Entitled Family, Narcissism, Narcissistic Personality, nurse care manager, Sumner Redstone

Do You Know The Core Skills You Need to Work With the Whole Aging Family?

May 31, 2017

Geriatric care management tools or an aging professional’s tools fill up an entire toolbox. They are like tools in a carpenter’s toolbox- a hammer, drill, saw and architectural plans. One of those tools, a very potent one that will make your care plan hold up, is the  ” Core Skills”. 

Care managers and geriatric social workers partner with seniors and their family caregivers to implement the recommendations and provide on-going monitoring of the plan. They bring to the relationship a unique set of CORE skills that help family caregiver achieve greater success in their roles.

 

C  containment 

O  objectivity

R  sources

E  expertise

 

Family caregivers often describe feeling “stuck” which adds a new sense of stress to an already overbooked mind.  Care managers often serve as a “container” in which the family caregiver can deposit some of these uncomfortable feelings.  For family caregivers, knowing that there is a care manager accessible, with whom they can talk and who will respond with empathy, can help relieve some of the burden and stress.

 

In order to contain the anxiety for their clients, active listening techniques help care managers stay focused.  This technique involves listening with a purpose. It is used most effectively to gain information, understand others, solve problems, see how another person feels, or to show support.  Using specific phrases to clarify, encourage, restate reflect, summarize, validate, and empower help the GCM to stay engaged in a meaningful way.

 

 

 

Bunni Dybnis MA, LMFT, CMC Director of Professional Services LivHome, LA
and Steve Barlam Chief Professional Officer, Co-Founder LivHome
MSW, LCSW, CMC
, both highly expert care managers, created a seminal chapter on the Tools that a care manager or geriatric social worker need to work with aging families in my book Care Manager’s Working With the Aging Family.  they cover these CORE skills in that chapter.

This is the only textbook out that focuses on care management tools needed to work with the aging family. The text addresses the unmet needs of care managers working with aging clients as well as the client’s entire family. With its in-depth focus on the “ aging family system,” this book fills a gap for medical case managers and geriatric care managers, giving them tools to better meet the treatment goals of aging clients and their families, as the older clients move through the continuum of care in institutional based settings or community-based settings.It is now available for a reduced price through Jones and Publisher

 

 

 

 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, care manager, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker Tagged With: aging family, aging life care manager, aging parent care, aging parent crisis, care manager, care mnagaer, case manager, dysfunctional aging family, geriatric social worker

How To Work With A Mediator With A Dysfunctional Family-Can’t Make Up Reality- An Elder Kidnapping

December 22, 2016

1284078981.jpg

Mediation is the only choice for many dysfunctional aging families. Here is an example of an elderly father, Steve who has been moved back and forth by his warring adult children First he was in the son Sam’s home and suspecting poor care daughter Suzi moved him to her home. Then she felt she could not cope she placed her Dad in a nursing home. Here is what happened next.

Sam became increasingly worried about Steve’s health and happiness, as well as Suzi’s possible exploitation, if not financial abuse. On impulse, toward the end of Steve’s first week in the convalescent home, Sam drove to Utah and, without going through the facility’s discharge procedures, packed his father up and transported him home to San Francisco. In the rush to leave, Sam forgot Steve’s medications. When the staff discovered Steve was missing, they called Suzi and reported the potential elder abuse incident to Adult Protective Services (APS). Once APS came on the scene, what once appeared to be a straightforward, practical question of where Steve should live have expanded into the following series of legal and medical issues:

 

  • Did Suzi kidnap Steve?
  • Did Sam kidnap Steve?
  • Did Sam neglect Steve, and was he guilty of elder abuse?
  • Was Suzi guilty of financial elder abuse?
  • Did Steve lack the mental capacity to make decisions about his care?
  • Did he lack the mental capacity to make decisions about his finances and property?
  • What do you think watch the you tube below?

 

Find out more from Handbook of Geriatric Care Management 4th edition chapter Mediation and Geriatric Care Management Dana Curtis Esq. Elder Mediator

Filed Under: Aging, Blog, Dysfunctional Aging Familu, Families, Geriatric Care Manager, Siblings Tagged With: aging life care manager, care manager, case manager geriatric care manager, dysfunctional aging family, elder mediator, nurse care manager

The Ten Do’s and Don’ts of Doing the Dysfunctional Family Inquiry

December 21, 2016

1284078981.jpg

  1. Do Be Objective
  2. Do Use Active Listening
  3. Do Give them Hope you can solve their family problem
  4. Do a two-part inquiry and have the problem defined in the first part done by a skilled administrative Assistant?
  5. Do study the problem before you do the second call and have exactly how you would solve the problem ready in a planned elevator speech
  6. Do a complementary 30-minute consultation
  7. Do not give away the store but outline how you are an expert at solving the problems (moving, keeping at home, Alzheimer’s wandering and a bare outline of your solution
  8. Do not criticize
  9. Do not blame,
  10. Do not take sides if several family members points of view and expressed

 

Find out more in Emily Saltz and and Lynn Hackstaff’s chapter Family Conflicts, Dependence and Mutuality : Care Management and the Dysfunctional Family. Handbook of Geriatric Care Management 4th edition.Jones and Bartlett 

Filed Under: Aging, Blog, Dysfunctional Aging Familu, Families, Geriatric Care Management Business, Geriatric Care Manager Tagged With: aging life care manager, care manager, case manager, dysfunctional aging family, geriatric care manager, nurse care manager

Why Do Adult Children Hate and Love Parents in Aging Dysfunctional Family?

December 16, 2016

In the film version of Tracy Letts  August in Osage County . Julia Roberts (the eldest daughter) attacks Meryl Streep (the pill popping aging mother) at a ritual family gathering- the elder Dad’s funeral after he commits suicide.

 In the dysfunctional family, there have been symptoms of problems such as alcohol abuse, drug abuse, child abuse, or emotional abuse, like the demeaning mother the character Meryl Streep plays in August in Osage County. These dysfunctions usually create barrier to nurturing and this affects everyone in the family system.

The family system is also marked by ambivalence and all adults and children live in a love hate relationship with other family members. (Julia Roberts character and all the daughter both love and revile their mother ).

 As systems resist change, it is even more difficult for members of the dysfunctional family to move to make changes when their parent needs care, like Meryl Streep does in August in Osage County. Julia Roberts and none of the daughters will care for their despised mother.

 The nearly normal system is shaken to its core by the parent being dependent. However, a care manager    can guide the family members into reorganizing their family roles when the parent can no longer act as head of the family, while acknowledging the shift and changes they need to make both emotionally and practically. 

The members of the dysfunctional family who may have experienced a lack of nurturing by their parent and have no role model of caring. They are angry and resentful at caring for the parent, and thus will find it difficult to provide the practical and emotional care that their aging parent needs. The challenge to the adult child of the dysfunctional family is how to meet the dependency needs of the here and now old-old parent when the parent did not meet them dependency needs as a child.  That is why they need a highly experienced aging life care manager, who can work with dysfunctional aging families.

 The challenge to the care manager is to bring the adult child of the dysfunctional family into the here and now and see their parents for who they are-: an aging dependent person, flawed and imperfect, but a human being who needs their love, support and nurturing.

 

 

 

Filed Under: Aging, Blog, Dysfunctional Aging Familu, Families, Fiscal Elder Abuse, Geriatric Care Management Business, Geriatric Care Manager, Holiday Rituals in Aging Family, Long Distance Care, Siblings Tagged With: aging life care manager, aging parent, aging parent crisis, care manager, caregiver assessment, case manager, dysfunctional aging family, geriatric care manager, Holidays with midlife siblings, nurse care manager

  • 1
  • 2
  • 3
  • …
  • 10
  • Next Page »

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”

Plus be notified when Cathy has an upcoming presentation, webinar or other news and updates.

cathycress
Cathy Cress is the leading national expert in Aging Life and Geriatric Care Management. She is author of Handbook of Geriatric Care Management 4th edition, Jones and Bartlett, published 2015 and known as the bible of geriatric care management. Continue Reading >

Recent Posts

How Story Telling Can Give Elders with Dementia a Better Quality of Life

March 31, 2018

FREE SHIP Program on Trump Chopping Block AGAIN- SOS-SAVE SHIP NOW ?

March 18, 2018

How Do You Create Emotional Quality of Life in Homebound Seniors?

March 7, 2018

Loneliness/Prolonged Isolation in seniors =Health Risk of Smoking 15 Cigarettes a Day

March 3, 2018

Will ” White Rabbit”and Grace Slick be Where Future Care Manager’s Will find Boomer’s Quality of Life

February 28, 2018

Categories

  • Aging
  • Aging Family
  • Aging Life Care
  • aging life care manager
  • billing
  • Blog
  • care management market sizing
  • care management start-up
  • care manager
  • Care Plan
  • caregiver
  • caregiver assessment
  • case manager
  • competition survey
  • Concierge Senior
  • Cut Off
  • Death and Dying Care Management
  • death and dying care manager
  • Dysfunctional Aging Familu
  • Dysfunctional aging family
  • elder abuse
  • elder care manager
  • elder fiscal abuse
  • Elderly Disaster Plan
  • Emergency Plan
  • End of Life Care manager
  • Families
  • Fiscal Elder Abuse
  • GCM Start -Up
  • Geriatric Assessment
  • Geriatric Care Management Business
  • Geriatric Care Manager
  • geriatric care manager
  • geriatric social worker
  • Holiday Rituals in Aging Family
  • home care
  • ife care manager
  • Intake
  • Jose
  • Long Distance Care
  • Narcissistic Personality
  • News
  • nurse advocate
  • nurse care manager
  • Nursing Home disaster plan
  • Oral History
  • Palliative care manager
  • Private Duty Home Care
  • Quality of Life
  • Quality of Life for elders
  • Reminiscence Therapy
  • Siblings
  • Webinar
  • Written Geriatric Assessment

Tags

aging family aging life and geraitric care manager aging life care manager aging life or geriatric care manager aging parent aging parent care aging parent crisis caregiver assessment caregiver burden caregiver burnout caregiver overload caregiver overwhelm caregiver stress care manager Care Managers Working with the Aging Family care plan care planning case manager checklist for aging parent problems crisis with aging parents dysfunctional aging family elder care crisis family meeting Functional Assessment geraitric assessment geraitric care manager Geriatric Assessment geriatric care management Geriatric care management operations manual geriatric care manager geriatric care managers geriatric social worker Handbook of Geriatric Care Management third edition long distance care provider Marriage and Family Therapist My Geraitric Care Management Operations Manual My Geriatric Care Management Operations Manual National Assocaition of Geraitric Care Managers National Association of Geriatric Care Managers nurse advocate nurse care manager parent care parent care crisis Psychosocial assessment sibling

Contact

Use the form on the
Contact page to email Cathy.

Email

Connect with Cathy

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”

  • Home
  • GCM Manual
  • Books »
  • Services »
  • About
  • Recommendations
  • Blog »
  • Contact

Copyright © 2012–2018 CressGCMConsult & Cathy Cress - Expert in Aging Life and Geriatric Care Management | Site Designed by Kissa's Kreations