care manager Archives ⋆ Page 3 of 60 ⋆ Cathy Cress

Take This Test -Can You Take A Dysfunctional Family Case Over the Holidays ?

November 8, 2018

Do You Have the Clinical Skills to Give Hope to The Dysfunctional Family Calling Desperately On the Holidays – What does it Take?

Do you know the right caseload mix so you have the intense time to handle these very heavy care families?
Do you have 5 years of geriatric care management practice, a master’s degree to understand and work with them???
Do you have the business model to realign your caseload for both light & Heavy cases?
Can you increase your staff to do it?
Do you know aging family dynamics or do you have a staff member who does?
Do you have care managers who can work with complex aging dysfunctional families?
Do You Know How to do a two call intake and complimentary consultation
Do You know how to make the sale to dysfunctional aging clients
Are you ready to be fired and have an account receivable problems that come with these cases?
Do you know how to answer the challenge the adult children face and the client’s needs at the same time
Do you know how to hold an impromptu family Dysfunctional meeting with adult children, over the hectic holiday to plan care for aging parents?
Do you understand the executive function loss that older woman experience when trying to plan a holiday ritual dinner that fails, upsetting their adult children?
Can you work with narcissistic entitled older clients who are very demanding
Can you take the demeaning, blaming attitude of narcissistic old and new monied clients
Do you know how to avoid the VIP Syndrome with Concierge Rich and Famous Dysfunctional Family To Learn More Clinical Skills Before the HolidaysJoin me in my new Free Webinar 5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families During the busiest season for care management referrals-
You Will Learn:
- How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
- How to sell services during intake, to desperate adult child callers
- How to use GCM tools to contain Holiday chaos
- How to use financial forecasting to prepare for growth during the holidays
- How to work with both dysfunctional and long-distance families who call during the holidays
  - Sign Up

Why Do Care Managers Need Social Media Now and 4 Simple Steps

November 7, 2018

The holiday season is here when you will get the most referrals from adult children seeing their aging parents or relatives and alarms bells blaring that they need help. But how do they know your agency is 911- marketing and especially social media.

Why do you need social media.? Not having it is like being at a business meeting with an elder law attorney and pulling out you flip phone and wondering why your competition got her client instead of you.

But some geriatric care manager owns flip phones and dig in their heels and say what is social media marketing going to do for my kind of business and do I really need it?

It doesn’t matter if you run a solo practice or a big national company. Social media is an essential piece of your business marketing strategy.

Social platforms help you connect with your customers, increase awareness about your brand, and boost your leads and sales. With more than three billion people around the world using social media every month, it’s no passing trend.

So, if you are just starting your aging life or geriatric care management business or one of those folks who has dug in your heels against this is what you can do to get more customers using social media

1. Write a blog

How

Choose Word Press or another blog software set up an account to start position information to potential clients.

2. Use Email newsletter

How

Design the format (they have templates), write content, publish on a least a monthly basis, consider services like Constant Content

.3. Open twitter Facebook, Linked in Pinterest Accounts

How

Sign up and learn how to use social media. Best if on your website and automatically posts

Services needed to complete

4. Join Linked in for professional referrals: Develop a Profile, get testimonials, join Linked in groups like Aging Life Care Asso group

Create a Facebook fan page for your GCM business

Learn to use Pinterest for your business

Create a Twitter account for your business

If you feel you do not have the time or the skills to do this- very likely for folks over a certain age- we did not grow up with this language- hire someone to do this or best bet a grandchild. I have two grandchildren who have helped me over the years, although I now have a webmaster.

You can also have a professional create marketing content, newsletters, blogs for you using businesses like Elderpages

Get ready for the onslaught of customers who call you

Join me at my newest free webinar

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

During the busiest season for care management referrals-

You Will Learn:

How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
How to sell services during intake, to desperate adult child callers
How to use GCM tools to contain Holiday chaos
How to use financial forecasting to prepare for growth during the holidays
How to work with both dysfunctional and long-distance families who call during the holidays
- Sign Up

4 Critical Tools a Care Manager Needs to Partner With A Private Duty Home Care Agency

November 6, 2018

The holidays are before us, the biggest referral season for care managers. Families see each other and realize the gravity of their parents or family members situation and call many more care managers. But you have to staff up with caregivers to meet the onslaught. You will need more great caregivers and if you are a stand-alone practice with no home care division, you need to partner with a gold standard private duty home care agency. Here are some must-have tools to make this happen so you get concierge care for new clients.
When a geriatric care manager without a private duty home care agency, partners with a private duty home care agency for staffing – they also partner with the agency staffing coordinator. That person feeds them the right food so they can grow. The tools to get the best care providers who meet the needs of each case.

1.First Tool
The GCM must create a relationship between themselves and the staffing coordinator, just like in marketing or love and marriage. No relationship – no referrals, a divorce or in you getting fired by the clients representative.
To sweeten that relationship, tell the staffing coordinator what you want – in writing. Create a form that is a care provider order – like a prescription, with exactly what you want for each client like:
Driver,
Speaks Mandarin
Lifting
Overnight
Can cook Thai food

2. Second Tool
Each time you change your care plan, send the care plan changes over to the staffing coordinator so they can train the care providers in the job changes.
Example problem new dairy allergy” solution “nondairy at meals” problem cataract surgery,” “do not allow to bend over for 2 days”

3. Third Tool
Before you partner with a PDHC, read the staff coordinator of description. Know what they presently do and then add what they need to do to partner with you. Make sure the director of the PDHC approves of this and the staffing coordinator buys into it. Working with you puts an extra layer of duties on the staffing coordinator. Will they do an exceptional job– because that is what you need.

4. Tool 4
Formalize your relationship with the staffing coordinator.
Define how you let them know your staffing care needs- a phone call, paper order or both are needed
How does the staffing coordinator let you know about staffing changes and problems?
How do you let them know about staffing issues example care provider late when you get there, not preparing non-dairy meals as you order in your care plan?
¬ Create a checklist of reasons staffing coordinator must contact you
¬ Example
¬ care providers is sick – replace
¬ care providers permanently replaced
¬ care provider having problems with a client you need to know
¬ How will they alert you in care providers receiving counseling and discipline?
¬ care provider having problems with family you need to know.

Remember you are only as strong as your weakest link. If the care provider does a poor job- your client’s family may fire you. This is why you need the staffing coordinator at the PDHC to do an extraordinary job. Use the finest tools to work with the private duty home care agency so you do lose your own case because of poor staffing from your partner home care agency.

Join me in my new Webinar

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

During the busiest season for care management referrals-

You Will Learn:

How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
How to sell services during intake, to desperate adult child callers
How to use GCM tools to contain Holiday chaos
How to use financial forecasting to prepare for growth during the holidays
How to work with both dysfunctional and long-distance families who call during the holidays
- Sign Up

What are 7 Spiritual Quality Of Life Activities for Elders in the Coming Holiday Season?

November 2, 2018

Spirituality can matter more as you age. Now that we are entering a season of high spiritual celebrations like Christmas, Hanukkah, Orthodox Christmas, Feast day – Our Lady of Guadalupe- this is the most important season to involve elders in spiritual communities. Religious communities offer socialization thus the quality of life to so many elders and can return joy their lives.

Leonie Nowitz, a geriatric care manager who has a deep interest in spirituality and writes about it often, once told me to look at spirituality as a question ” What is this all about”. As we age this question becomes primal, as we face death coming at a rapid pace. We wonder- do I go to heaven, to hell, or just energy or dust. Will I meet angels- my wife in heaven.?

Ms. Nowitz said that when you define religion, look at it as a filing cabinet with each drawer is a religion with it’s answer to spirituality ” “What Is this all About”. There is one for Jews, Protestants, Hindu’s Muslims, Quakers, The Environment- all religions and belief systems.

One assessment care managers can do is a Quality of Life assessment to find out where joy can be found again. If spirituality is something that would increase an elders quality of life, here are some activities that you may suggest to an older client or their family, especially on holidays when places of worship have their most spectacular music, smells, and bells and pageantry.

Spiritual Quality of Life Activities

If an older person appears isolated and is unable to attend their place a worship, especially on holidays, because of not driving or disability, and they wish to still join a congregation, contact the head of the religious group and ask if members could transport him or if they have a van service or arrange for members to transport them to services. If they cannot get out ask if the spiritual leader or congregation members would make home visits.
If an older person is not now a part of a religious group but what once was and has some interest in returning, holidays are the best times to reconnect.Contact the head of the religious group and ask him/her to make a home visit and the care manager follow-up with transportation arrangements if yes.
If an older client has had a recent close relative or friend die and wishes to return to a spiritual group she knew before, connect them, with the congregation they are familiar with for solace or grieving.
If an older person moves to a new area and is part of a religious group connect them to the same religion and place of worship in the new town and arrange transportation and a new member to greet them
If an older person has dementia if possible reconnect him her with his spiritual background through familiar prayer, music etc.
If an elder has dementia and can attend services without being disruptive, arrange for a caregiver to take them as they can still be drawn in by the ” Smells and Bells’
If you have a homebound client who wishes to return to a religious group, reconnect them by arranging, in their, spiritual music, religious icons (a rosary or image, for example), readings from a sacred text, watching a service on television, listening to one on the radio or via computer.

Find out more about helping elders and their families during the coming holidays

Join me in my new Webinar

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

During the busiest season for care management referrals-

You Will Learn:

How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
How to sell services during intake, to desperate adult child callers
How to use GCM tools to contain Holiday chaos
How to use financial forecasting to prepare for growth during the holidays
How to work with both dysfunctional and long-distance families who call during the holidays
- Sign Up

Do You Give Away the Store When You Do An Intake?

October 31, 2018

Do you make this mistake with a client inquiry? When you get a request for and intake, over the phone, do you then drive to the client’s home to do the intake- without a deposit and contract? What can happen when you do this.

Aging Life care manager Sally Sunshine received an inquiry call and drove an hour to see the client. After spending two hours explaining her services, doing a geriatric assessment then asking for a deposit and signed contract the older gentleman said he could not afford her services and would not sign the contract at that time. The Aging Life care manager came up empty-handed after hours of driving, doing a 2 hours geriatric assessment with no new case, contract or deposit for all her time and expert effort.

How do you avoid traveling two hours, spending 3 or more hours with a client and not getting the case or making the sale?

You do the inquiry over two phone calls first one offering a free complimentary consultation, and then making the sale and asking for the contract and the deposit in the second call. You use Adobe and Pay Pal to get the deposit and contract within hours. You do not drive to the client’s home without getting a signed contract deposit – first.

Join me in my new Webinar

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

During the busiest season for care management referrals-

You Will Learn:

How to sell services during telephone intake, to desperate adult child callers
How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
How to use GCM tools to contain Holiday chaos
How to use financial forecasting to prepare for growth during the holidays
How to work with both dysfunctional and long-distance families who call during the holidays
- Sign Up

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