Cathy Cress

Expert in Aging Life and Geriatric Care Management

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What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

November 27, 2018

red-phone.jpg

 

 

 

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business.  Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.  

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

 

 

Sign up  for my New Free Webinar

 

Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

 NACCM has pre-approved this program for 1.5 contact hours”

Wednesday, November 8  @11am Pacific  Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY   (Find your local time)   

LIVE Geriatric Care Clinical Training

By Cathy Cress MSW Sign Up Now

Register for Free

 Join me and learn how to come to the rescue of Concierge Entitled families who find coal in their stocking

 The holiday season in the aging concierge family triggers amped up turmoil. Mom can’t cook the turkey, she forgets to wrap presents, Dad’s not only had too many cocktails but he’s wandering the neighborhood.

  • Learn the 2-part inquiry using a complimentary consultation to make the sale to the needy yet always dissatisfied entitled / concierge family
  • Learn the 10 key steps to handle these fractured families when the adult children frantically call a care manager for help.
  • Pinpoint the 7 critical clinical steps to work with this panicked entitled demanding family, to ensure you give them hope
  • Master the 10 tasks in holding an impromptu family meeting during a holiday crisis with adult siblings and family during the frightful, not festive family chaos
  • Understand 5 tools necessary to work with long distance concierge and entitled families in a parent care crisis over their thankless Thanksgiving and blue, blue Christmas or Hanukah
  • Identify the 4 parts to implementing a calming care plan of containment and on-going involvement with the entitled concierge family who serve the holiday on the rocks.

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

What are the 7 Steps to a Successful Concierge Client Inquiry Call ?

July 21, 2018

red-phone.jpg

 

 

 

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business.  Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.  

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency.

Want to make serve the GCM market that will make you a profitable business? Join me for my free webinar, “Start and Run a Profitable Geriatric Care Business” on August 22. Learn how to transform your GCM entrepreneurial dream into a money-making business with 5 profit driven steps

Learn these 5 Critical Steps to Financial success from Cathy Cress, MSW, author of the book known as the bible of geriatric care management. Learn how to transform your GCM entrepreneurial idea into a profitable reality before you even open your doors.  Sign Up For My Free Webinar 

 

 

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

15 Red Flags for Holiday Visit With Aging Parents

December 24, 2017

 

It’s almost Christmas and time for the family visit with older relatives. If you suspect festive cheer with aging family could devolve into some scary scenes, here are some red flags to put in a checklist and share with your midlife siblings before the holiday celebration.

Perhaps your older parents have piles of junk mail, dirty clothes, unwrapped gifts when Mom used to shine through her color-coordinated presents. All are cause for the sibling 911 alarm- then action.

You can use this list to assess your parents or older family members during the holidays and compare notes on a post-holiday conference call. If all midlife siblings have the same criteria, it makes easier to agree what to do and what to flag as family New Year’s resolutions. 

Below is a list of red flags. If you saw any of these problems on Thanksgiving or Hanukkah or face them on Christmas- now is the time to do something about it. Use this is a checklist.

Alarm Bells List for Visiting Long Distance Relatives During the Holidays

  1. Unpaid bills
  2. Missed appointments
  3. Clutter in a home that was once always neat
  4. Weight loss
  5. Memory loss, change in short-term memory
  6. Poor grooming by a person who was once meticulous
  7. Getting lost
  8. Wandering
  9. Refusing to go with friends on outings or to religious services
  10. refusing any suggestion or conversely agreeing to everything without consideration
  11. Mood swings, getting angry when normally easy going
  12. Refusing to go to medical providers
  13. Not taking care of activities of daily living: cooking, bathing, dressing, housekeeping, etc.
  14. Entering contests, credit card maxed out on shopping channels
  15. Recent fall

When midlife adult children return from the holidays, the family can have a family meeting alone or with an aging professional and look at the problems on everyone’s the list, agree on the top red flags and start helping the long distance family.

Don’t wait till you and your midlife siblings are shocked out of sleep by late-night calls from brothers and sisters, frantically telling them of a crisis with aging Mom or Dad. Don’t force yourself and the other adult children to book last minute, high-cost flights, and gather in scary, sterile hospital rooms with brothers and sisters they have not really communicated in years.

Call an aging life or geriatric care manager for help 

Filed Under: Aging, Aging Family, Aging Life Care, aging life care manager, care manager, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, Long Distance Care, nurse care manager Tagged With: aging life and geriatric care management, aging life care managers, care manager eldercare manager, check list for holiday visit, danger signs for holiday visit, geriatric care manager, holidays with aging parents, nurse case manager, visiting aging parents during holidays

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 24, 2017

red-phone.jpg

 

 

 

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business.  Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.  

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

 

 

Sign up  for my New Free Webinar

 

Ten Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

 NACCM has pre-approved this program for 1.5 contact hours”

Wednesday, November 8  @11am Pacific  Time

2pm CST/ 4pm EST / 8pm LONDON / 5am SYDNEY   (Find your local time)   

LIVE Geriatric Care Clinical Training

By Cathy Cress MSW Sign Up Now

Register for Free

 Join me and learn how to come to the rescue of Concierge Entitled families who find coal in their stocking

 The holiday season in the aging concierge family triggers amped up turmoil. Mom can’t cook the turkey, she forgets to wrap presents, Dad’s not only had too many cocktails but he’s wandering the neighborhood.

  • Learn the 2-part inquiry using a complimentary consultation to make the sale to the needy yet always dissatisfied entitled / concierge family
  • Learn the 10 key steps to handle these fractured families when the adult children frantically call a care manager for help.
  • Pinpoint the 7 critical clinical steps to work with this panicked entitled demanding family, to ensure you give them hope
  • Master the 10 tasks in holding an impromptu family meeting during a holiday crisis with adult siblings and family during the frightful, not festive family chaos
  • Understand 5 tools necessary to work with long distance concierge and entitled families in a parent care crisis over their thankless Thanksgiving and blue, blue Christmas or Hanukah
  • Identify the 4 parts to implementing a calming care plan of containment and on-going involvement with the entitled concierge family who serve the holiday on the rocks.

Filed Under: Aging, Aging Life Care, aging life care manager, Blog, case manager, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

What are the 7 Steps to a Successful Concierge Client Inquiry Call ?

July 29, 2017

red-phone.jpg

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business. Here are steps to success.
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency.

Sign up  for my New Free Webinar

Learn The 5 Steps to Reach the Concierge Client

August 23, 2017h 11:00 -12:00 PST

Discover how to transform your GCM entrepreneurial dream into a profitable reality with 5 key marketing steps

Learn more and get the details   

 Create a marketing strategy and messages that attract concierge clients 

Reach this target audience

Design products that exactly meet their needs

Obtain adult children’s buy-in           

Use words that will make them choose you

Get the contract signed with ease

Sign -up for my free webinar 

 

Filed Under: Aging, aging life care manager, Blog, case manager, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, Webinar Tagged With: aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, nurse advocate, nurse care manager

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Cathy Cress is the leading national expert in Aging Life and Geriatric Care Management. She is author of Handbook of Geriatric Care Management 4th edition, Jones and Bartlett, published 2015 and known as the bible of geriatric care management. Continue Reading >

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