care manager eldercare manager Archives ⋆ Cathy Cress

15 Alarm Bell for Holiday Visit With Aging Parents

December 6, 2019

ALARM BELLS FOR AGING FAMILY HOLIDAY VISITS

It’s almost Christmas and Hanukka and time for the family visit with older relatives. If you suspect festive cheer with an aging family could devolve into some scary scenes, here are some red flags to put in a checklist and share with your midlife siblings before the holiday celebration.

Perhaps your older parents have piles of junk mail, dirty clothes, unwrapped gifts when Mom used to shine through her color-coordinated presents. All are cause for the sibling 911 alarm- then action.

You can use this list to assess your parents or older family members during the holidays and compare notes on a post-holiday conference call. If all midlife siblings have the same criteria, it makes easier to agree on what to do and what to flag as family New Year’s resolutions.

Below is a list of red flags. If you saw any of these problems on Thanksgiving or Hanukkah or face them on Christmas- now is the time to do something about it. Use this is a checklist.

Alarm Bells List for Visiting Aging Long Distance Relatives During the Holidays

Unpaid bills
Missed appointments
Clutter in a home that was once always neat .
Refusing to go to medical providers
Not taking care of activities of daily living: cooking, bathing, dressing, housekeeping, etc.
Entering contests, credit card maxed out on shopping channels
Recent fall

POST-HOLIDAY EMERGENCY PLAN

When midlife adult children return from the holidays, the family can have a family meeting alone or with an aging professional and look at the problems on everyone’s list, agree on the top red flags and start helping the long-distance family.

Don’t wait till you and your midlife siblings are shocked out of sleep by late-night calls from brothers and sisters, frantically telling them of a crisis with aging Mom or Dad. Don’t force yourself and the other adult children to book last minute, high-cost flights, and gather in scary, sterile hospital rooms with brothers and sisters they have not really communicated in years.

Call an aging life or geriatric care manager for help

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 28, 2019

How Not to Lose a New Client at an Inquiry

An inquiry is the most critical point in opening or losing a case. A successful inquiry means taking successful steps to increase your aging life or geriatric care management business.

The Desperate Calls You will Get

Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long-distance or just saw Mom infrequently. Here are steps to success over the holiday inquiry or any call about your services

Take These Steps to Convert Inquiry to New Client

1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services by convincing the caller that you offer a highly personalized and compassionate approach to the family and older clients. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need, led by a professional guide they can count on.

3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.

6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

Learn the 5 Clinical Steps to Signing Up These families

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Five Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

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12 Demands a Geriatric Care Manager Must Make of a Private Duty Home Care Partner

October 8, 2019

Before You Partner With A Private Duty Home Care to Staff

Before you partner with a private duty home care agency -PDHC-make sure they agree to what you need as care provider access and supervision. What you give them is a way to cover services like care manager escorting to Dr. Visits, arranging other services in the community, like adult day care or senior transportation, that they cannot bill for.Another benefit of the partnership is getting the PDHC cases from you and making money from them.

12 Requirements You Have for PDHC Partner

Your share of the partnership deal is you need these 12 requirements met. You are representing the older client’s representative in getting the best care as part of the concierge service you offer as a geriatric care manager.
You sell your client a Sandwich. The meat is your geriatric care management of the older client. The bread is all the secondary services you extend – like arranging the best PDHC, and then checking the quality of that care on a regular basis so that PDHC care is the very best that can be offered. Here is the PDHC’s end of the partnership. 12 points that the PDHC agrees to are how you measure that their care is the very best.
¥ Willing to Partner with you.
¥ Willing to allow you to interview the care provider before placing
¥ Allows you interview the care providers they send you and accept or reject
¥ Allows you to monitoring weekly or per contract on top of their supervision
¥ Can staff same day with right care providers, can staff 3 shifts and down
¥ Have Care Staff staffing database
¥ PDHC Care Staff data base can search for your specifications
drivers, lifting companion, speak other languages, works with dementia, grooming, bathing,etc,
¥ Accepts co-supervision of client
¥ accepts you co-managing care providers at the site
¥ Will replace care providers if you request
¥ Will, allow you to do care providers training about care management
¥ Will agree to a memo of understanding on exactly how you will co-manage the client and care providers at the site

What are the 7 Steps to a Successful Concierge Client Inquiry Call ?

July 21, 2018

Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business. Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long distance or just saw Mom infrequently.Here are steps to success over the holiday intake or any inquiry
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment.

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency.

Want to make serve the GCM market that will make you a profitable business? Join me for my free webinar, “Start and Run a Profitable Geriatric Care Business” on August 22. Learn how to transform your GCM entrepreneurial dream into a money-making business with 5 profit driven steps

Learn these 5 Critical Steps to Financial success from Cathy Cress, MSW, author of the book known as the bible of geriatric care management. Learn how to transform your GCM entrepreneurial idea into a profitable reality before you even open your doors. Sign Up For My Free Webinar

15 Red Flags for Holiday Visit With Aging Parents

December 24, 2017

It’s almost Christmas and time for the family visit with older relatives. If you suspect festive cheer with aging family could devolve into some scary scenes, here are some red flags to put in a checklist and share with your midlife siblings before the holiday celebration.

You can use this list to assess your parents or older family members during the holidays and compare notes on a post-holiday conference call. If all midlife siblings have the same criteria, it makes easier to agree what to do and what to flag as family New Year’s resolutions.

Below is a list of red flags. If you saw any of these problems on Thanksgiving or Hanukkah or face them on Christmas- now is the time to do something about it. Use this is a checklist.

Alarm Bells List for Visiting Long Distance Relatives During the Holidays

Unpaid bills
Missed appointments
Clutter in a home that was once always neat
Weight loss
Memory loss, change in short-term memory
Poor grooming by a person who was once meticulous
Getting lost
Wandering
Refusing to go with friends on outings or to religious services
refusing any suggestion or conversely agreeing to everything without consideration
Mood swings, getting angry when normally easy going
Refusing to go to medical providers
Not taking care of activities of daily living: cooking, bathing, dressing, housekeeping, etc.
Entering contests, credit card maxed out on shopping channels
Recent fall

When midlife adult children return from the holidays, the family can have a family meeting alone or with an aging professional and look at the problems on everyone’s the list, agree on the top red flags and start helping the long distance family.

Call an aging life or geriatric care manager for help

12 Demands a Geriatric Care Manager Must Make of a Private Duty Home Care Partner

Before You Partner With A Private Duty Home Care to Staff

12 Requirements You Have for PDHC Partner

Contact

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Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”