Cathy Cress

Expert in Aging Life and Geriatric Care Management

  • Home
  • Products »
    • GCM Manual
    • Books
    • > Geriatric Care Management – 4th Edition
    • > Mom Loves You Best
    • > Care Managers
  • Online Classes
    • Recommendations
  • Webinars
    • Upcoming Webinars
    • Interviews
  • Past Webinars
  • About »
    • Recommendations
  • Blog »
    • Aging
    • Geriatric Care Manager
    • Siblings
    • Webinar
  • Contact

How to Help Avoid a Cat and Dog fight at a Dysfunctional Family Thanksgiving

November 7, 2019

cat-dog-fight.jpg

Sparring Cats and Dogs

Especially after some holiday liquid cheer, sour step-parents, angry step-siblings and mid-life adult kids who have grown up in a dysfunctional family can turn into sparring cats and dogs with teeth bared and claws dug in flesh, at Thanksgiving dinner.

 Why Their Stocking Full of Coal

The ordinary aging processes are made far tougher when a family has a history of dysfunction. Aging professionals, like geriatric care managers, have their greatest challenges in working with these “difficult” families.

 

Dysfunctional families are not able to organize themselves

They effectively face gut-wrenching eldercare challenges and crises. These families are under more stress as they move from long-established roles into uncharted territory.

 Why Cut-OFF Ruins Holidays

What if they “ cut off” their Dad years ago and now he had a severe stroke- what do they do?? Someone has to take over Mom or Dad’s care and these dysfunctional midlife adult kids are heavy ambivalent or just don’t want to do it.  They are caught between “ I love you” and “ I hate you” and it only takes a few drinks and snarky remarks to start a fracas.

 

Now that the holidays are soon arriving – they have the same attitude about

attending the family Thanksgiving dinner.

 So what to do if you are an aging professional, geriatric care manager, nurse care manager- before the holiday to avoid the scene below.

 

 Read Lynn Lynn Hackstaff’s chapter,  Difficult Families: Conflict, Dependence, and Mutuality: Care Management with the Difficult Aging Family in Handbook of Geriatric Care Management 

Join me in my newest Free Webinar

 

During the busiest season for care management referrals-

SIGN UP FOR MY NEWEST WEBINAR. 

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

 Learn how!

  • How to work with both dysfunctional and long-distance families who call during the holidays
  • How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
  • How to sell services to desperate adult child callers   
  • How to use GCM tools to contain Holiday chaos
  • How to use financial forecasting to prepare for growth during the holidays
  • Sidestep the Many Care Managers Who Do not know how to work with Dysfunctional Aging Families so the  client chooses you

THIS FREE  WEBINAR IS NOVEMBER 21, 2019 FROM 2 PM – 3 PM PST

 

SIGN-UP NOW

 

Filed Under: aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Aging therapist, Blog, case manager, Dysfunctional aging family, Dysfunctional Family & Holidays, elder care manager, estranged siblings, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Thanksgiving, Thanksgiving Parent crisis, Therapist Specializing in Aging, Webinar Tagged With: aging dysfunctional family, aging family, aging life care manager, aging parent care, aging parent Thanksgiving, care manager, case manager, nurse advocate, nurse care manager, Thanksgiving

Take This Test -Can You Take A Dysfunctional Family Case Over the Holidays ?

November 2, 2019

Do You Have the Clinical Skills to Give Hope to  The  Dysfunctional  Family Calling Desperately On the Holidays –

What does it Take?

    1. Do you know the right caseload mix so you have the intense time to handle these very heavy care families?
    1. Do you have 5 years of geriatric care management practice, a master’s degree to understand and work with them??
    2. Do you have care managers who can work with  these complex aging dysfunctional families
    3. Do you have the business model to realign your caseload for many of these time-intensive cases?
    4. Do you know aging family dynamics or do you have a staff member who does?
    5. Can you increase your staff to do this?
    6. Do You Know How to do a two call intake and complimentary consultation
    7. Do You know how to make the sale to dysfunctional aging  clients
    8. Are you ready to be fired and have an account receivable problems that come with these cases?
    9.  Do you know how to answer the challenge the dysfunctional, needy demanding adult children face and the client’s needs at the same time
    10. Do you know how to hold an impromptu family Dysfunctional meeting with adult children, over the hectic holiday to plan care for aging parents?
    11. Can you work with narcissistic entitled older clients who are very demanding?
    12. Can you  emotionally handle the demeaning, blaming attitude of narcissistic old and new monied clients
  1. SIGN UP FOR MY NEWEST WEBINAR. 5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

     Learn how!

    • How to work with both dysfunctional and long-distance families who call during the holidays
    • How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
    • How to sell services to desperate adult child callers   
    • How to use GCM tools to contain Holiday chaosfacebook-holiday-post-4.png
    • How to use financial forecasting to prepare for growth during the holidays
    • Sidestep the Many Care Managers Who Do not know how to work with Dysfunctional Aging Families so the  client chooses you

    THIS FREE  WEBINAR IS NOVEMBER 21, 2019 FROM 2 PM – 3 PM PST

     

    SIGN-UP NOW

     

     

    Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

Filed Under: Aging, Aging Family, Aging Life Care, aging life care manager, Blog, care manager, case manager, Concierge Senior, Dysfunctional Aging Familu, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, Long Distance Care, Narcissistic Personality, nurse advocate, nurse care manager, Quality of Life for elders, Siblings, Thanksgiving, Thanksgiving Parent crisis, Webinar Tagged With: aging dysfunctional family, aging family, aging life care manager, aging parent, aging parent care, care management, care manager, case manager, dysfunctional family, geriatric care manager, nurse care manager

How Storytelling Can Give Elders A Happier Family Thanksgiving

November 1, 2019

Want to increase aging parents and everyone’s enjoyment at Thanksgiving? Try storytelling using Thanksgiving memories.

As an aging professional, you can bring joy to an older person  through reminiscence, storytelling, and oral history even elders with dementia

This Thanksgiving ask everyone to tell their favorite story about a Thanksgiving dinner. Start with midlife members to get the idea and then ask again parents to share their story. It will bring extra thanks to Thanksgiving by learning about an elder’s past and giving them the opportunity to share, which sometimes they do not do in the hubbub of family talking.

  The “telling ” also means someone documents. That magically gives the elder and a child social interaction and connectedness. Elders vividly recall their past by telling from vignettes in their life – especially life in their 20’s, which sparks the richest recall called the “20’s bump”, according to researchers.

Elders sharing stories means passing on history.

So try this at Thanksgiving and it becomes intergenerational. The older person is given a chance to give the larger picture of their life and family history to children and grandchildren or extended family, who may not have heard all the details of their grandparent’s or parents’ life before. So a dual dose of quality of the older person of both the older person and the aging family is increased through oral history and reminiscence

Capture Your Families Past Before It Is Gone

 Many midlife adults now do ancestry and regret that they did not ask questions of older family members when they were alive. Capture that past now on this family holiday. An aging professional or a geriatric care manager can suggest family or friends record the Thanksgiving story as oral history using technology like an i Phone or i Pad.

SIGN UP FOR MY NEWEST FREE WEBINAR. 

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

THIS FREE  WEBINAR IS NOVEMBER 21, 2019 FROM 2 PM – 3 PM PST

 

Learn how!

  • How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
  • How to sell services to desperate adult child callers   
  • How to use GCM tools to contain Holiday chaos
  • How to use financial forecasting to prepare for growth during the holidays
  • How to work with both dysfunctional and long-distance families who call during the holidays
  • Sidestep the Many Care Managers Who Do not know how to work with Dysfunctional Aging Families so the  client choose you

 

SIGN-UP NOW

 

 

Find out more in the YouTube for My YouTube, Channel  Geriatric Care 1

 

Filed Under: Aging, Aging Family, Aging Life Care, aging life care manager, care manager, case manager, Dementia Activities, elder care manager, geriatric care manager, geriatric social worker, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Oral History, Quality of Life, Quality of Life for elders, Reminiscence Therapy, Thanksgiving, Webinar Tagged With: aging family, aging life care manager, aging parent, aging parent care, aging technology, ancrestory.com, assessing for quality of life, care manager, care plan, care plan interventions, case manager, family caregivers, Family Caregivers using technology, genealogy, geriatric care management, geriatric care manager, geritaric care manager, grandfather, grandmothers, grandparents, increasing quality of life, LCSW, nurse advocate, nurse care manager, oral history, oral history and quality of life, oral history and You Tube, parent care, Quality of Life, quality of life assessment, reminicence and elder, reminisicsence technology, story telling elders, storytelling and elders, technology for caregivers, You Tube, You Tube and storytelling

Ten Warning Signs of a Dysfunctional Family- Warning Sign Number Three

October 31, 2019

 

What is scarier than Halloween?facebook-holiday-post-4.png

Happy Halloween –Kids and adults have fun being scary on Halloween. The Dysfunctional Aging Family is really scary. What is the third sign that you as an aging professional or geriatric care manager are working with an aging family- Cut off

Distancing & cut off- are pulling away and having nothing to do with family or an individual in your family.

You find adult children who have not spoken to parents or siblings for years.

Angela Jolie’s Cut-off With Her Dad

The celebrity feud and cut off between actress Angela Jolie and her Dad actor John Voigt is a well-publicized example of this.

What prompted reconciliation? Helping grandchildren- is one goal that professionals working with aging families can follow. Among the reasons, according to the press, that Jolie- Pit reconciled with her Dad was her children’s need for a grandparent . She learned that your children just have a very different version of a relationship with your parents than you do.

Assessing the Aging Family for Cut-off

When you assess the aging family as a professional you look at several signs for dysfunction. Has the family been stable over time? Is there a history of emotional cut-offs or distance on the part of one or more family members? Is there a pattern of divorce, remarriage, or other disruptions in relationships that change the balance within the family system if you look at a family and they have a history of fragility rather than stability, that a red flag that they are a dysfunctional aging family.

If there a history of emotional cut-offs or distance on the part of one or more family member or a pattern of divorce, remarriage, or other disruptions in relationships that change the balance within the family system- you are working with a difficult aging family

Sign Up for My Newest Free Webinar  

5 Ways to Tame the Turbulence of Holiday Meltdown in Aging Families

 

images_20141216-184443_1.jpg

 

 Save the Date FREE  WEBINAR : November 21, 2 PM-3 PM PST

 Learn how!

  • How to give hope to frantic children who call, after seeing their aging parent struggling with the rituals
  • How to sell services to desperate adult child callers
  • How to use GCM tools to contain Holiday chaos
  • How to use financial forecasting to prepare for growth during the holidays
  • How to work with both dysfunctional and long-distance families who call during the holidays

Sidestep the Many Care Managers Who Do not know how to work with Dysfunctional Aging Families and get the client to sign up with you

red-phone.jpg

  • SIGN UP NOW

 

 

Filed Under: Aging, Aging Family, aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Aging therapist, Angela Jolie, Cut Off, Cut-Off, Dysfunctional Family & Holidays, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, nurse advocate, nurse care manager, Thanksgiving Parent crisis, Therapist Specializing in Aging, Webinar Tagged With: aging life and geraitric care manager, aging life care manager, aging life or geriatric care manager, aging parent crisis, Angelia Jolie's Dad, care manager, case manager, cut -off, dysfunctional aging family, geriatric social worker, Marriage and Family Therapist, nurse advocate

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 28, 2019

red-phone.jpg

 

 

 

How Not to Lose a New Client at an Inquiry

An inquiry is the most critical point in opening or losing a case. A successful inquiry means taking successful steps to increase your aging life or geriatric care management business. 

The Desperate Calls You will Get

Over the Holidays you will get many desperate calls from adult children visiting their family and discovering- unwrapped gifts, a disheveled Mom – trouble they may not have known about if they lived long-distance or just saw Mom infrequently. Here are steps to success over the holiday inquiry or any call about your services

Take These Steps to Convert Inquiry to New Client

1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine the level of care and level of GCM monitoring to sell your services.
2. You sell these services by convincing the caller that you offer a highly personalized and compassionate approach to the family and older clients. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need, led by a professional guide they can count on.


3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, ensure the quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.


6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complimentary consultation call, you will help them make sound decisions based on reality and assessment. 

The GCM sells all of this through a free complimentary consultation done by a compassionate and highly skilled professional the director of the agency

 

Learn the 5 Clinical Steps  to Signing Up These families

Sign Up for my Free Webinar 

 

Five Clinical Steps to Tame the Turbulence of the Holiday Season in The Entitled Concierge Family

Wednesday, November 21  @2pm – 3 pm Pacific Standard  Time   (Find your local time)   

LIVE Geriatric Care Clinical Training

By Cathy Cress MSW

Find Out More 

 

Filed Under: Aging, aging family crisis, aging life business, Aging Life Care, Aging Life Care Assocaition, aging life care manager, Blog, care manager, case manager, Concierge aging clients, Concierge Senior, Dysfunctional aging family, elder care manager, Families, Geriatric Care Management Business, Geriatric Care Manager, geriatric care manager, geriatric social worker, Holiday Meltdown in Aging Family, Holiday Rituals in Aging Family, inquiry call, Long Distance Care, new customers, nurse advocate, nurse care manager, Thanksgiving, Thanksgiving Parent crisis, Webinar Tagged With: aging family crisis, aging life or GCM inquiry, aging life or geriatric care manager, care manager, care manager eldercare manager, case manager, Certified Senior Advisors, client inquiry, drunken holiday, dysfunctional family on the holiday, GCM inquiry, GCM intake, geriatric care manager, intake, intake Aging Life, long distance care provider, nurse advocate, nurse care manager

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • …
  • 24
  • Next Page »

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”

Plus be notified when Cathy has an upcoming presentation, webinar or other news and updates.


Cathy Cress is the leading national expert in Aging Life and Geriatric Care Management. She is author of Handbook of Geriatric Care Management 4th edition, Jones and Bartlett, published 2015 and known as the bible of geriatric care management. Continue Reading >

Recent Posts

Do You Need Sales Experience to be a Geriatric Care Manager?

December 13, 2019

Free Webinar- LEARN HOW TO MARKET LIKE YOUR BUSINESS DEPENDED ON IT

December 12, 2019

10 Steps to Serve Demanding Wealthy Long Term Aging Clients Like Donald Trump

December 11, 2019

4 Reminicence Holiday Activities for Dementia Using the Four Senses

December 10, 2019

Best Tool for Dysfunctional Family on Holidays- Hope

December 8, 2019

Understand Branding Like Your Business Depended on it!

December 7, 2019

What is Best PR To Reach Adult Children of Aging Parents ?

November 12, 2019

How to Help Avoid a Cat and Dog fight at a Dysfunctional Family Thanksgiving

November 7, 2019

5 Signs That You Are Working With A Dysfunctional Family Over The Holiday

November 3, 2019

Take This Test -Can You Take A Dysfunctional Family Case Over the Holidays ?

November 2, 2019

What are the 7 Steps to a Successful Concierge Client Inquiry Call on Coming Holidays ?

October 28, 2019

When Cut Off in The Family is a ” Phantom Limb” at Thanksgiving

October 24, 2019

What are the 3 Steps to Do a Caregiver Assessment?

October 12, 2019

If You Are Starting an Aging Life Business- What Legal Entity Should You Choose That Isn’t like a Marriage Without Sex

October 5, 2019

With Dorian’s Carnage- Do You Need a Midlife Family Meeting for Aging Parent Disaster Plan ?

September 3, 2019

How Does a Care Manager Create a Results Driven Marketing Plan With 4 P’s and a few A’s?

December 14, 2019

I’ll be Home For Christmas Only if my Sibling ‘s Not there

December 12, 2019

Categories

  • 4th of july
  • adult child physical abuse
  • Adult children
  • adult emotional abuse
  • ADULT SIBling
  • Aging
  • Aging Alcohol Abuse
  • Aging Family
  • aging family crisis
  • aging life business
  • Aging Life Care
  • Aging Life Care Assocaition
  • aging life care manager
  • Aging therapist
  • ALCA business Loans
  • ALCA Cobtract
  • ALCA Financial literacy
  • ALCA sales
  • Alcohol Abuse and Aging
  • Angela Jolie
  • Aretha Franklin
  • Assisted Living
  • Assisted Living & Geriatric Care Managers
  • Assisted Living Crisis
  • Assisted Living sales
  • bankruptcy
  • Barack Obama
  • Benefits
  • Benefits vs Features
  • Benifits & Assisted Living
  • Bill Clinton
  • billing
  • Billing 85%
  • billing 85% of GCM hours
  • Blog
  • brand
  • branding
  • branding ALCA business
  • Branding GCM Business
  • care management market sizing
  • Care Management Products
  • care management start-up
  • care manager
  • Care Plan
  • caregiver
  • caregiver assessment
  • Caregiver Burn Out
  • caregiver burnout
  • caregiver mental health
  • CAREGIVER RESOUCES
  • case manager
  • cash flow
  • CIRCLE OF CARE
  • client database
  • Close The Sale
  • competition survey
  • Concierge aging clients
  • Concierge Client
  • Concierge Senior
  • Contract signed
  • Cut Off
  • Cut-Off
  • database
  • Death and Dying Care Management
  • death and dying care manager
  • Dementia Activities
  • Dementia and Spirituality
  • Dr. Bill Thomas
  • Dysfunctional Aging Familu
  • Dysfunctional aging family
  • Dysfunctional Family & Holidays
  • Easter
  • Easter gifts Mom
  • elder abuse
  • elder care manager
  • elder fiscal abuse
  • Elderlaw Attorney
  • Elderly Disaster Plan
  • Emergency Plan
  • Emotional Quality of Life
  • End of Life Care manager
  • estranged siblings
  • ETHICAL DILEMMA
  • Ethical Will
  • Euology
  • failing business
  • Families
  • Features vs Benefits
  • Filial Crisis
  • fiscal abuse
  • Fiscal Elder Abuse
  • GCM bankruptcy
  • GCM COACHING SKILLS
  • GCM Constract
  • GCM financial literacy
  • GCM Operations Manual
  • GCM Speaker's Bureau
  • GCM Start -Up
  • GCM Start-Up
  • GCM technology
  • George Bush
  • Geriatric Assessment
  • Geriatric Care Management Business
  • Geriatric Care Manager
  • geriatric care manager
  • geriatric care manager start up
  • Geriatric Care Managers & Assited Living
  • geriatric social worker
  • Grandchild gifts for grandma
  • Guardian
  • Helping LBGTQ Elders
  • Holiday Meltdown in Aging Family
  • Holiday on call
  • Holiday Rituals in Aging Family
  • Holiday season
  • Holiday Sibling Rivalry
  • Holidays
  • home care
  • Hurricane Irma
  • Hurricane Maris
  • ife care manager
  • innovative new senior centers
  • inquiry call
  • Intake
  • Intellectual Quality of Life
  • John Mc Cain
  • Jose
  • Late Life remarriage
  • LGTB elders
  • LGTBQ ELDERS
  • LGTBQ Loneliness& Isolation
  • Loneliness
  • Long Distance Care
  • Long distance caregiver
  • marketing
  • Marketing 4P's
  • Marketing aging life care
  • marketing ALCA /GCM
  • marketing care management
  • Marketing copy
  • marketing geriatric care management
  • Marketing Home Care
  • marketing pitch
  • Marketing plan
  • Marketing to Assisted Living
  • marketing to concierge clients
  • marketing to long distance adult children
  • marketing to the top 10$
  • marketing to upper 10%
  • midlife siblings
  • Mission
  • MONEY FOR GCM BUSINESS
  • Mother's Day
  • moving parent in your home
  • Narcissistic Personality
  • Natasha Beauchamp
  • Nearly Normal Aging Family
  • new customers
  • News
  • newsletters
  • nurse advocate
  • nurse care manager
  • Nursing home abuse
  • Nursing Home disaster plan
  • on-call staff
  • Oral History
  • Palliative care manager
  • parent care
  • Partnership
  • Passover
  • patient advocate
  • Poor Nursing home staffing
  • positioning
  • postioning
  • PR
  • Presentations
  • Private Duty Home Care
  • Profit
  • Public Relations
  • Public Reltions
  • Quality of Life
  • Quality of Life for elders
  • Quality of Life in Dying
  • quality of life in senior centers
  • Quality of Life with Dementia
  • Reminiscence Therapy
  • Respect
  • Sales
  • Sales in geriatric care management
  • Sales to Assisted Living
  • SBA business loan
  • Sell Sheet
  • selling a relationship
  • Selling ALCA Business
  • Selling GCM Business
  • Selling Your Business
  • Senior centers
  • Senior Drinking
  • Senior Isolation
  • Senior Loneliness
  • SIBLING
  • sibling rivalry
  • sibling sharing care
  • Siblings
  • Social Media
  • Social Media for Care managers
  • Social Media for eldercare
  • Speaker's Bureau
  • speaker's buyreau
  • Speakers Bureau
  • Speaking to Adult Children
  • Spiritual Quality of Life
  • START UP
  • Stepmonster
  • Sweetheart scam
  • Thanking staff
  • Thanksgiving
  • THANKSGIVING BLOG
  • Thanksgiving Parent crisis
  • Therapist Specializing in Aging
  • Third Party Referral
  • Timeline
  • Town Hall
  • Transgender Elders
  • Trust Officer
  • Valentines gifts for family caregivers
  • Wealth Management Departments
  • Webinar
  • Written Geriatric Assessment

Tags

aging family aging life and geraitric care manager aging life care manager aging life or geriatric care manager aging parent aging parent care aging parent crisis caregiver assessment caregiver burden caregiver burnout caregiver overload caregiver overwhelm caregiver stress care manager Care Managers Working with the Aging Family care plan care planning case manager checklist for aging parent problems crisis with aging parents dysfunctional aging family elder care crisis family meeting Functional Assessment geraitric assessment geraitric care manager Geriatric Assessment geriatric care management Geriatric care management operations manual geriatric care manager geriatric care managers geriatric social worker Handbook of Geriatric Care Management third edition long distance care provider Marriage and Family Therapist My Geraitric Care Management Operations Manual My Geriatric Care Management Operations Manual National Assocaition of Geraitric Care Managers National Association of Geriatric Care Managers nurse advocate nurse care manager parent care parent care crisis Psychosocial assessment sibling

Contact

Use the form on the
Contact page to email Cathy.

Email

Connect with Cathy

Get Cathy’s “10 Critical Success Steps to a Profitable Aging Life or GCM Business”

  • Home
  • GCM Manual
  • Books »
  • Services »
  • About
  • Recommendations
  • Blog »
  • Contact

Copyright © 2012–2019 CressGCMConsult & Cathy Cress - Expert in Aging Life and Geriatric Care Management | Site Designed by Kissa's Kreations