Before you partner with a private duty home care agency, check out these 5 items
1.Before you partner with a private duty homecare agency, as a geriatric care manager, know if your state requires they be licensed .If so ,you want to know if they meet licensing requirement in your state and are they licensed.
2.You want to know the pool of care providers they have available is adequate for your needs.. How many do they employ in their pool. You want to know ,as your caseload grows they have at least 100 care providers to draw from because you will need at least 100 care providers to choose from if you have 10=-15 cases with at least 5 with 24-hour care.
3. Do they have care providers who are bi- lingual several languages. If the aging population you serve has clients who want care providers who speak Mandarin, Spanish or any other language, you need bilingual care providers. Do they have care providers who can drive, lift, transfer, work with Alzheimer’s clients – in other words multiple skill levels that clients may need and demand.
4. Is the salary they offer care providers a living wage? The work of care providers is incredibly hard and low paid. Care provider’s lift more than truck drivers, work long hours and sometimes have to work 3 jobs just to support their families on the low hourly pay. . If the care providers they use are low paid you will get what you pay for , which can be clients firing you for poor care.
5. Do they have a staffing coordinator or is the owner or an aide doing the staffing. If they have no staffing coordinator do not use them. This person schedules and coordinates day-to-day activities staffing for clients. This job is the lifeblood of the agency and of your clients. They must find and deliver, these care providers through a ccomputer program designed for staffing to come up with the right care provider, with the right skills at the right time in as many as 25 cases at a time. They replace care providers who call in sick, quit and are fired on a regular basis and keep the stream of staffing steady so your cases are staffed and your clients are happy. You are only as strong as your weakest link and that is both the care provider and the staffing coordinator.
So, the agency must have a staffing coordinator and she or he must have a staffing data base or do not use them.
Find out more from my you tube Channel
Geriatric Care Managers, who are not highly capitalized should be cautious to start a private duty home care business and a geriatric care management business at the same time. There are 10 both legal and business steps you must take to start the private duty home care
Determine the method of your startup
Create a business entity and meet licensing requirements
Develop your policies and procedures
Set up your financial systems
Recruit and hire office staff
Develop a recruitment and retention plan for caregivers
Set up your office
Set up scheduling, billing, and time keeping systems
Develop your sales and marketing plan
Measure the success of your business
1. Meet licensing requirement in your state and pay the fees for licensing. Several states including California, where I live, require licensing
2. Create a business plan for your non-medical home care business. In the business plan, you must outline your mission as well as the structure that you plan on using for your business. In the business plan, include financial projections with realistic estimates of expenses and income.
3. Develop a policy and procedure operations manual for your business including Administration and office management, finance, human resources, record keeping, quality assurance, risk management, legal issues, and education
4. Set the policies for how you will care for patients in the home. Your employees must have clear guidelines as to how they should treat patients and what types of services they will provide. This means creating a policy manual for caregivers and then a complete training program with modules on require client and caregiver safety plus, timecards, disaster techniques, working with dementia etc.
5 Recruit caregivers for your non-medical home care business, which is incredibly hard now in this industry .There is a nationwide problem in recruiting caregivers In the home care industry and your caregivers are your only product to offer your customers. Because of this, you should develop a recruiting plan that involves seeking out high-quality caretakers who enjoy helping others. You will need to offer a competitive compensation and benefits package as well. Retaining your caregivers is also important, so introducing an incentive program can assist you in keeping your good employees over the long term.
Since you will be doing many of the same steps to start your own geriatric care management business, excluding recruiting and employing caregivers, it is best to just start with an aging life or geriatric care management and partner with a PDHC. Find out more below.
Do you want to start an Aging Life, Geriatric Care Management, Nurse Care Management business?
Want to make money and do good?
Join me for my free webinar
“Start and Run a Profitable Geriatric Care Business” on March 15th.
Want to both make serve the care management market and set –up a profitable business? Join me for my free webinar, “Start and Run a Profitable Geriatric Care Business” on March 15, 2017. Learn how to transform your entrepreneurial dream into a money-making business with 5 profit driven steps. Learn More
Learn 5 critical success steps to start and run a profitable GCM business from Cathy Cress, the author of the Handbook of Geriatric Care Management 4th edition.
Sign up for this limited enrollment webinar that will teach you to sidestep the 8 out of 10 entrepreneurs who start businesses and fail within the first 18 months.
See you there,
Cathy Cress MSW Get the Details Here
Why Do You Need to Partner with a PDHC agency?
Geriatric care managers need to partner with private duty home care. Why??
80% of Aging life or geriatric care managers are boutique or stand-alone agencies. The do not have a private duty home care component.
But the majority of aging GCM clients do now or will need care providers and private duty home care agencies
Aging Life or geriatric care managers, may begin a case by just offering geriatric care management. But they will need to bring in some type of private duty home care eventually as 6.3 million people over 65 need long term care.
Long-term care often involves the most intimate aspects of people’s lives—what and when they eat, personal hygiene, getting dressed, using the bathroom. Geriatric care managers arrange this and but they do not do it directly.
Other less severe long-term care needs may involve household tasks such as preparing meals or using the telephone, which is usually non-medical care. Geriatric care managers make sure this is done for a client but again do not clean homes or answer the telephone. They need to partner with an excellent private duty home care agency.
However a beginning geriatric care managers cannot afford to start private duty home care and geriatric care management. . Non – skilled home care can take 40 K to 60K start up, skilled care agencies 60K-80K and Medicare $150K-300,00.
On top of this you are starting two business at once. You have start up activities, (hiring staff -a present homecare nightmare) which are all encompassing, then marketing and sales for home care
Only 20% of GCM’s offer care managed home care and they are, according the 2014 Benchmark study on Care Management but those e agencies have either been in business a long time or are privately funded start up’s- well capitalized.
So start-ups, you need a good PDHC partner.
Intake is the most critical point in opening or losing a case. A successful intake means increasing your aging life or geriatric care management business. Here are steps to success..
1. You must assure the caller that your geriatric care management services can be counted on to thoroughly assess the elderly person’s and family caregiver’s situation at the intake, determine level of care and level of GCM monitoring to sell your services.
2. You sell these services through convincing the caller that you offer highly personalized and compassionate approach to the family and older client. This breaks down to gaining client and family trust that your GCM services are the very best path leading them the care they desperately need- led by a professional guide they can count on.
3. You persuade them that they will get unbeatable customer appreciation, you will exceed their customer expectations, insure quality of life for the older client and offer a concierge driven service.
4. You explain how your hands on professional staff can make families relieved and happy because they understand they save precious time and overwhelming stress by using professional GCM’s.
5. You show them you can access all community services and resource options they could not find alone and are now available to them through your services.
6. In this one sometimes short call, you show potential new clients how your concierge care management service will solve their problems through -you the GCM being there for them every step of the way.
7. You persuade them that by scheduling the next step, a free complementary consultation call, you will help them make sound decisions based on reality and assessment.
The GCM sells all of this through a free complementary consultation done by a compassionate and highly skilled professional the director of the agency.
Sign -up now for 2 hour webinar with me How to Do a Complementary Consultation on the Phone-Strategy for a Successful Intake to Make the Sale – Limited to 10 participants $89.00